Tax preparation service · Rowlett, TX · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%94+65.1Reliability 31%96+29.5Experts Score= 95Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 123 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 70%
5.0★★★★★36 Google reviews · 6 photos
97%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Thomas Financial LLC five out of five stars based on thirty-six reviews, with the owner responding to only three percent of them. Customers frequently cite professional staff, timely service, and clear communication during tax preparation for personal and business needs. Many mention the firm's educational resources and financial planning tools. A recurring criticism involves unclear voicemail instructions for urgent matters, though the issue was resolved after direct contact.
Google rating: 5.0 out of 5 from 36 reviews (97% five-star).
Reviews on this page: 36 Google reviews (28 with written comments).
Owner responses: the business replied to 3% of reviews.
Most recent review: October 24, 2025.
Service: Tax Preparation Service serving Rowlett, Texas.
Data from Google, last updated October 25, 2026.
Star ratings
36 Google reviews we collected
5.0of 5
5 stars3597%
4 stars13%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 28 written reviews
100%praise
Praise43100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1944%
Would recommend1126%
Speed & response512%
Quality & results37%
Communication25%
Price & value25%
Honesty & trust12%
What customers talk about
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This is my third year filing with them and as always the ladies there are very professional and courteous!”
“…standing if your needed your taxes done Thomas Financial is the place highly recommended…”
“Thomas and her team provided professional, accurate, timely and efficient analysis of my tax needs.”
“Thomas Financial by far has exceeded my expectations!”
“They are professional, timely, considerate, and communicates very effectively.”
“…information on changes the irs make keeping the clients informed at a reasonable price for us!…”
“Thomas Financial is a very honest, professional and knowledgeable Tax office.”
People customers mention
Tax4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RD2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★
Edit: My initial post described this business as a bit lackluster however, after a quick phone call and some clarification we were able to resolve the issues and have the amended tax return submitted. I’d like to highlight that I do still feel as if there could be clearer communication on their end as the phone…
Kimberly5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I have found my forever tax firm in Thomas Financial! This is my third year filing with them and as always the ladies there are very professional and courteous! Never any issue & any questions you have they surely answer with ease! Thank you all for your great customer service & as always see you all next year ❤️🥰
Nicole4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Rosie is amazing very professional she works with you break everything down to your understanding if your needed your taxes done Thomas Financial is the place highly recommended
AngeliqueLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Rosie is amazing! She is about the business and leaves no stone unturned. I appreciate the collaboration and mentoring space provided in her academy. 2nd to none! A wealth of knowledge! So blessed to have found her!
Eniya1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Thomas financial is very professional! She goes over all your information step by step and makes sure you understand everything! If you are thinking about going to Thomas financial don’t hesitate go for it! You won’t be disappointed!
Beatrice1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Best Service Around! The stuff is very knowledgeable and professional. Great customer service all around!
Edit: My initial post described this business as a bit lackluster however, after a quick phone call and some clarification we were able to resolve the issues and have the amended tax return submitted. I’d like to highlight that I do still feel as if there could be clearer communication on their end as the phone number’s voicemail says to text that same number for urgent matters. That is why I did not do a full 5 stars here.
Still not able to get any additional information about my taxes due to the government shut down but I look forward to that changing when/if the government opens back up. Thanks for your help once again!
Response from the owner · a year ago
We’re sorry to hear about your experience and take your concerns very seriously. After reviewing our records, we were unable to locate any unresolved communication under your name. Please note that our office phone number is a landline and does not receive text messages, which may have caused a communication gap.
Our goal is to ensure every client is assisted promptly and fairly. We’d like to resolve this matter immediately—please contact us directly at [email protected]
or call our office so we can review your file and address any issues.
Thank you for bringing this to our attention.
— Thomas Financial LLC
Kimberly Belton5 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
I have found my forever tax firm in Thomas Financial! This is my third year filing with them and as always the ladies there are very professional and courteous! Never any issue & any questions you have they surely answer with ease! Thank you all for your great customer service & as always see you all next year ❤️🥰
Nicole Ibegbulem4 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Rosie is amazing very professional she works with you break everything down to your understanding if your needed your taxes done Thomas Financial is the place highly recommended
IMS SCREENING SOLUTIONS13 reviewsiTotal number of Google reviews IMS has written across all businesses on Google Maps, not just this one.
Rosie is amazing! She is about the business and leaves no stone unturned. I appreciate the collaboration and mentoring space provided in her academy. 2nd to none! A wealth of knowledge! So blessed to have found her!
Eniya Williams1 reviewiTotal number of Google reviews Eniya has written across all businesses on Google Maps, not just this one.
Thomas financial is very professional! She goes over all your information step by step and makes sure you understand everything! If you are thinking about going to Thomas financial don’t hesitate go for it! You won’t be disappointed!
Whitney mack2 reviewsiTotal number of Google reviews Whitney has written across all businesses on Google Maps, not just this one.
Thomas Financial by far has exceeded my expectations! Mrs.Thomas and her team provided professional, accurate, timely and efficient analysis of my tax needs. I am a serial entrepreneur with a somewhat complicated return and Thomas Financial made the entire process smooth and easy. I highly recommend this company, I will be retaining them permanently.
Anika Williams4 reviewsiTotal number of Google reviews Anika has written across all businesses on Google Maps, not just this one.
