Catherine Diggs9 reviewsTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat staff! Everyone was friendly, efficient, and thorough.
Thompson Dale E DDS
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%99+62.9Reliability 28%100+28.2Replies to reviews 8%19+1.6Experts Score= 93Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 40 dentistsPosition by Experts Score among all companies we track in this category. · better than 67%
5.0 ★★★★★ 334 Google reviews · 1 photos
99%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Thompson Dale E DDS at a glance
Google reviewers rate Thompson Dale E DDS five stars based on 334 reviews, with no owner responses recorded. Patients consistently describe the staff as friendly, professional, and thorough, noting that the clinic handles insurance paperwork and fits appointments into schedules efficiently. Recurring themes include gentle, pain-free procedures, honest communication regarding treatment options, and a comfortable office atmosphere. No low-star reviews were provided to identify common criticisms or patterns of dissatisfaction.
- Google rating: 5.0 out of 5 from 334 reviews (99% five-star).
- Reviews on this page: 334 Google reviews (251 with written comments, 1 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 23, 2026.
- Service: Dentist serving Carrboro, North Carolina.
Data from Google, last updated October 28, 2026.
Score profile vs other dentists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thompson Dale E DDS: 99/100 on this factor. Category median: 96.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thompson Dale E DDS: 100/100 on this factor. Category median: 95.A
100
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thompson Dale E DDS: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thompson Dale E DDS: 19/100 on this factor. Category median: 36.F
19
Bar = this company · dark tick = category median.
Star ratings
334 Google reviews we collected
- 5 stars32999%
- 4 stars51%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 251 written reviews
- Praise31099%
- Complaints31%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude13643%
- Quality & results6721%
- Would recommend4615%
- Speed & response3311%
- Communication114%
- Price & value103%
- Honesty & trust103%
What customers talk about
We read 251 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thompson strikes a magic balance between laid-back and brilliant, attentive and thoughtful.”
“Was accommodating of my next scheduled appointment time and so I was out 10 min early with a thorough bi annual checkup.”
“I highly recommend this practice for your dental care needs.”
“Avoid them at all costs, give this office a call, and you will be at ease.”
“This dental practice has the most responsive group of people that I have ever interacted with in any dental or medical setting.”
“He is conservative, thoughtful and explains things well.”
“The practice is built around patient care, reasonable economics and ease of scheduling appointments.”
“Honestly, no one believes me when I say I love going to the dentist but I really do!”
People customers mention
- Crystal 16 reviews
- Jenny 12 reviews
- Hill 6 reviews
- Keith 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Amy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
The hygienists are terrific and Dr. Thompson strikes a magic balance between laid-back and brilliant, attentive and thoughtful.
SandraLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Wonderful people and pleasant office. I am very happy with their care of me and listening to my concern.
M8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Always great! Fantastic and friendly. Front desk was phenomenal. Cleaning went great and just an all around terrific service.
Alisa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Dr. Thompson and his staff provide excellent professional care. I highly recommend this practice for your dental care needs.
deb8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★
All staff are wonderful-professional, courteous, and competent. Dr. Thompson is excellent and provides a calm and relaxed experience.
Chris6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Always-friendly, competent care and they always handle the insurance paperwork. Being so conveniently located is just icing on the cake.
Photos
Customer reviews
5.0 ★★★★★ 334 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Amy Maddox5 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe hygienists are terrific and Dr. Thompson strikes a magic balance between laid-back and brilliant, attentive and thoughtful.
Sandra RouseLocal Guide · 18 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful people and pleasant office. I am very happy with their care of me and listening to my concern.
Steve Casimir10 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent Care, graciously done!
Bruce Meier1 reviewTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent as always. Friendly and experienced staff!
M B8 reviewsTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways great! Fantastic and friendly. Front desk was phenomenal. Cleaning went great and just an all around terrific service.
Alisa Chapman11 reviewsTotal number of Google reviews Alisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Thompson and his staff provide excellent professional care. I highly recommend this practice for your dental care needs.
kearny davis11 reviewsTotal number of Google reviews kearny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThat do a fantastic job. Friendly and Professional.
deb ferrero8 reviewsTotal number of Google reviews deb has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAll staff are wonderful-professional, courteous, and competent. Dr. Thompson is excellent and provides a calm and relaxed experience.
Brent Hanks2 reviewsTotal number of Google reviews Brent has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExtremely thorough and very friendly.
Business details
- Service area: Carrboro, NC