Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts

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Thompson Law

Personal injury attorney · Arlington, TX · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%87+13.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 171 attorneysPosition by Experts Score among all companies we track in this category. · better than 84%
5.0 ★★★★★ 225 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Nov 2026latest review
📞 Call (817) 873-1639Request a call backWebsite ↗

Thompson Law at a glance

Google reviewers rate Thompson Law five stars based on 225 reviews, with the owner responding to all feedback. Clients frequently cite professional staff, timely communication, and straightforward handling of personal injury cases, particularly auto accidents. Reviewers note that the firm keeps clients informed throughout the process, manages expectations clearly, and works diligently to secure settlements. The office is described as easy to work with, attentive to client needs, and effective in navigating legal procedures without significant stress for the client.

  • Google rating: 5.0 out of 5 from 225 reviews (100% five-star).
  • Reviews on this page: 225 Google reviews (157 with written comments, 17 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: November 4, 2026.
  • Service: Attorney serving Arlington, Texas.

Data from Google, last updated November 13, 2026.

Score profile vs other attorneys

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

Satisfaction99Reliability99Craft & service100Value87Momentum100Replies to reviews–Satisfaction: 99 (median 92)Reliability: 99 (median 88)Craft & service: 100 (median 100)Value: 87 (median 100)Momentum: 100 (median 100)
Thompson LawAttorneys median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thompson Law: 99/100 on this factor. Category median: 92.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thompson Law: 99/100 on this factor. Category median: 88.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Thompson Law: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thompson Law: 87/100 on this factor. Category median: 100.A
87
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thompson Law: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 64.–
–

Bar = this company · dark tick = category median.

Star ratings

225 Google reviews we collected

  • 5 stars224100%
  • 4 stars10%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 157 written reviews

  • Praise180100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4927%
  • Quality & results3922%
  • Would recommend3620%
  • Communication3419%
  • Speed & response179%
  • Honesty & trust32%
  • Price & value21%

What customers talk about

We read 157 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Brittney Montes De Oca consistently demonstrated professionalism and delivered timely information, remaining exceptionally friendly and knowledgeable.”
  • “Yuri provided excellent service and was very friendly.”
  • “I would absolutely recommend Thompson Law to any friends or family.”
  • “Brian Felix delivered exceptional customer service with his timely communications, professionalism, and advocacy for my case.”
  • “From start to finish, they were incredibly professional, fast, and so easy to get in touch with.”
  • “He set real expectations and the entire team was very hands on and up front every step of the way.”
  • “They both exceeded my expectations and got a fair settlement for me”

People customers mention

  • Becky 5 reviews
  • Sarai 4 reviews
  • Isabel 4 reviews
  • Felix 3 reviews
  • Henry 3 reviews
  • Brian 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Brittney Montes De Oca consistently demonstrated professionalism and delivered timely information, remaining exceptionally friendly and knowledgeable.

Courtney7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Brian Felix delivered exceptional customer service with his timely communications, professionalism, and advocacy for my case.

Kate8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Wanted to make another review on my attorney James Piel. Truly made things so easy, the process could’ve been so difficult and long, but it all went so smoothly, so grateful to have such a good attorney !!! thank ya’ll so much.

Israel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I just finished my lawsuit with the car accident, and I couldn’t be more grateful for Thompson Law. From start to finish, they were incredibly professional, fast, and so easy to get in touch with. Working with Lucia and Abigail was an absolute pleasure—they were so kind, professional, and kept me informed every step…

Sabrina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Working with Thompson Law was a pleasure. The staff worked diligently through the entire process to secure the highest settlement for my auto accident case and provided clear communication. I would highly recommend their office.

SharonLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This was a good experience for me. It's been awhile since I was involved in an accident but I can definitely tell you that it was not an experience like this one. The staff at Thompson law firm is awesome! Especially Sarai.

Compare with

Photos

Customer reviews

5.0 ★★★★★ 225 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Eric Cantu4 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brittney Montes De Oca consistently demonstrated professionalism and delivered timely information, remaining exceptionally friendly and knowledgeable.

Response from the owner · a week ago

Eric, We're happy to hear you had such a great experience with Brittney and our team! We work hard to make sure our clients feel supported, informed, and taken care of, so it's great to know that came through during your experience. We'll be sure to share your kind words with Brittney! Thank you for trusting Thompson Law, and we're always here if you need us again! Best, Zack Thompson, CEO

Courtney Carter Harbour7 reviewsTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brian Felix delivered exceptional customer service with his timely communications, professionalism, and advocacy for my case.

Response from the owner · 3 months ago

Courtney, We love hearing that you felt well taken care of throughout your case! Clear communication, professionalism, and strong advocacy are exactly what we want every client to experience. Thank you for recognizing the effort our team put into representing you and for trusting Thompson Law with your case. We truly appreciate your feedback and wish you all the best moving forward. Best, Zack Thompson, CEO

Pricila Garcia11 reviewsTotal number of Google reviews Pricila has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome customer service!

Response from the owner · 4 months ago

Pricila, We pride ourselves on customer experience so I am pleased to hear that was your experience. Thank you for taking the time to share. Best, Zack Thompson, CEO

Junior Cuevas1 reviewTotal number of Google reviews Junior has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

great

Response from the owner · 4 months ago

Junior, Thanks for your review. Let us know if we can do anything else to help. Best, Zack Thompson, CEO

Laura CalvoLocal Guide · 8 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service. And lovable people. 100% recommend.

Response from the owner · 4 months ago

Laura, Truly appreciate your kind words about our team and the recommendation. Please let us know if we can do anything else for you or a loved one. Beat, Zack Thompson, CEO

Maria Velazquez2 reviewsTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

La atención muy amables todo muy bonito

Response from the owner · 4 months ago

Maria, Gracias por su reseña! Agradecemos su apoyo! Gracias por elegir Thompson Law, y si alguna vez nos necesita, aquí estaremos para ayudarle. Atentamente, Zack Thompson, CEO

Carroll Vending1 reviewTotal number of Google reviews Carroll has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great knowledgeable staff. Recommend!

Response from the owner · 4 months ago

Carroll, Thank you for the recommendation! We’re glad you had a great experience with our team. If you ever need us, we are here. Best, Zack Thompson, CEO

Margarita Morales3 reviewsTotal number of Google reviews Margarita has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Yuri fue muy buen servicio y amable.

Response from the owner · 4 months ago

Margarita, Muchas gracias por su reseña! Nos alegra saber que recibió un excelente servicio. Gracias por confiar en Thompson Law. Si alguna vez nos necesita, aquí estaremos para ayudarle. Atentamente, Zack Thompson, CEO

Andrea Mejía1 reviewTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Son muy amables

Response from the owner · 4 months ago

Andrea, Muchas gracias por su reseña! Nos alegra saber que tuvo una buena experiencia con nuestro equipo. Gracias por su confianza. Si alguna vez nos necesita, aquí estaremos para ayudarle. Atentamente, Zack Thompson, CEO

Alejandra Marissa7 reviewsTotal number of Google reviews Alejandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fueron muy amables con el servicio Los recomiendo 100%

Response from the owner · 4 months ago

Alejandra, Muchas gracias por su reseña! Nos alegra saber que tuvo una experiencia positiva con nuestro equipo y que recibió un servicio amable durante todo el proceso. Agradecemos mucho su recomendación y la confianza que depositó en nosotros. Si alguna vez nos necesita de nuevo, aquí estaremos para ayudarle. Atentamente, Zack Thompson, CEO

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