Moving and storage service · Gary, IN · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%50+3.5Craft & service penalty55−4.5Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#69 of 79 piano moversiPosition by Experts Score among all companies we track in this category. · better than 13%
4.8★★★★★252 Google reviews · 24 photos
93%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
59%reviews answered by the owner
$1.8ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Thompson Moving & Storage, Inc. ILCC7337MC at a glance
Customers generally praise the company for punctual arrival, efficient handling of furniture, and prices that often come in under initial estimates. Recurring themes include professional communication from scheduling staff and careful treatment of items to prevent damage. However, some low-star reviews cite unprofessional behavior during quotes, refusal to follow safety protocols, and instances of lost or damaged property.
Google rating: 4.8 out of 5 from 252 reviews (93% five-star).
Reviews on this page: 252 Google reviews (230 with written comments, 7 with photos).
Owner responses: the business replied to 59% of reviews.
Most recent review: October 29, 2026.
Service: Piano Mover serving Gary, Indiana.
Data from Google, last updated November 2, 2026.
Score profile vs other piano movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyPiano Movers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thompson Moving & Storage, Inc. ILCC7337MC: 85/100 on this factor. Category median: 91.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thompson Moving & Storage, Inc. ILCC7337MC: 76/100 on this factor. Category median: 88.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Thompson Moving & Storage, Inc. ILCC7337MC: 55/100 on this factor. Category median: 92.C
55
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thompson Moving & Storage, Inc. ILCC7337MC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thompson Moving & Storage, Inc. ILCC7337MC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thompson Moving & Storage, Inc. ILCC7337MC: 50/100 on this factor. Category median: 86.C
50
Bar = this company · dark tick = category median.
Star ratings
252 Google reviews we collected
4.8of 5
5 stars23593%
4 stars21%
3 stars10%
2 stars31%
1 star114%
Praise vs complaints
Phrases our text analysis found in 230 written reviews
95%praise
Praise52695%
Complaints265%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3749%
Reasonable3851%
Overpriced00%
Not sure00%
$1.8k+105% vs typical piano movers
Middle half of what 54 customers paid ($959–$2.5k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15228%
Speed & response12022%
Would recommend11120%
Quality & results7714%
Price & value6412%
Communication143%
Honesty & trust143%
What customers talk about
We read 230 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Raul, Jaden and David were all very professional , friendly and courteous.”
“The guy who showed up at my home to discuss our move and give us a quote was unprofessional right from the start.”
“I am sorry I did not get this review published in a more timely fashion but I can tell you after moving out possessions, my husband used them for an o…”
“I would definitely recommend them and will plan to use them in the future if needed.”
“I wouldn’t recommend this company to my worst enemy.”
“The crew that Thompson sent out to my job did an excellent job and was careful and efficient.”
“Nothing was damaged and everything was placed exactly where we wanted it.”
“Furthermore, they worked hard and diligently, keeping the hours and cost very reasonable compared to other movers.”
“Thompson required a home visit to provide an estimate.”
“They were prompt, professional, and very easy to work with.”
“…d extremely well together and, more importantly, you could tell they genuinely cared about what they were moving and the homes they were working in.…”
“Don’t fall for this scam.”
People customers mention
Alex38 reviews
Duffy35 reviews
Jaden30 reviews
David30 reviews
Matt27 reviews
Adam18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Thompson Moving & Storage, Inc. ILCC7337MC for 7 kinds of job. Pick one to see what they paid and said.
JaneLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I had Thompson move 4 pieces of furniture from my son’s garage to our new condo in about 5 minutes away. They were fabulous! Precise, professional and helpful. I am sorry I did not get this review published in a more timely fashion but I can tell you after moving out possessions, my husband used them for an…
Paid $1–500Reasonable priceLocal moving
Patricia8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
John M, Matt, Jaden and James did an amazing job. Moved us into our new home in record time. They were personable and professional. They came in well under the original estimate.
Paid $500–1,000Reasonable priceLocal moving
Van5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had an excellent experience this morning with Thompson Movers. John M and Alex were very professional. I was told they’d be here at 8:30 am and they were here 8:30 on the dot. They were swift and efficient disassembling my furniture and then packing into their truck. I followed behind them and they were very careful…
JackLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Moving your home and all of your possessions is very stressful but Thompson Movers made it easy !!! Adam, Michael, J.P., David, Duffy and John L. treated our belongings like their own ! Not a break or a scratch on anything!! They were so efficient and so careful! The move took shorter time then expected and the…
Paid $2,000–2,500Reasonable priceLocal moving
jim1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had the best experience with Thompson Moving and storage. Jim, Cole, Michael and Mark made my move exceptionally stress-free. I was very nervous to hire movers after being in my home for 40 years. But these guys made the experience so enjoyable, never thought that would be possible. I would recommend them to…
Paid $2,000–2,500Great priceSenior moving
kimberly9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Shout out to The team that moved us , Adam,Mark,Alex,Duffy
Michael,David,Jim, & Ryan. Great job, professional and courteous. Another big
Thank you to the owner Joe, you saved us by allowing the extra days of storage. Highly recommended!!!
I had Thompson move 4 pieces of furniture from my son’s garage to our new condo in about 5 minutes away. They were fabulous! Precise, professional and helpful. I am sorry I did not get this review published in a more timely fashion but I can tell you after moving out possessions, my husband used them for an office move and a friend of my son’s used them too! And all were satisfied customers! Would only call them next time!
Price assessment: Reasonable price
Price: $1–500
Services: Local moving
Donald LabineLocal Guide · 130 reviewsiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Hello,
We are not affiliated with any other Thompson Moving.
I noticed you left bad reviews on a few different Thompson Moving companies.
We are based in Orland Park, IL and do not work at all with any other moving companies.
Please find the right Thompson Moving to leave a bad review too, so others can be advised not to use..
Tracy Driver5 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
The guy who showed up at my home to discuss our move and give us a quote was unprofessional right from the start. After he dropped the 3rd f-bomb I made up my mind to move on from this company. He complained about too many stairs and box’s. Unbelievable. .
Donna B.Local Guide · 34 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
I needed a short pack and move in a timely manner and Thompson really came through. Raul, Jaden and David were all very professional , friendly and courteous. The whole process went very smoothly. Thank you !
Price assessment: Reasonable price
Services: Local moving
Response from the owner · 2 weeks ago
It's always a pleasure to help. Thank you for the great review!
Kevin Zaremba2 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
John M, Matt, Jaden and James did an amazing job. Moved us into our new home in record time. They were personable and professional. They came in well under the original estimate.
Price assessment: Reasonable price
Price: $500–1,000
Services: Local moving
Response from the owner · a month ago
It's always a pleasure to help. Thank you for the great review!
Van Kosty5 reviewsiTotal number of Google reviews Van has written across all businesses on Google Maps, not just this one.
Had an excellent experience this morning with Thompson Movers. John M and Alex were very professional. I was told they’d be here at 8:30 am and they were here 8:30 on the dot. They were swift and efficient disassembling my furniture and then packing into their truck. I followed behind them and they were very careful driving to the next location my furniture was moving to. They brought in the items and assembled which was very helpful. I would definitely recommend them and will plan to use them in the future if needed.
Price assessment: Great price
Price: $500–1,000
Services: Local moving, Moving-related packing, Oversized-item moving
Jack SchustermanLocal Guide · 13 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Moving your home and all of your possessions is very stressful but Thompson Movers made it easy !!! Adam, Michael, J.P., David, Duffy and John L. treated our belongings like their own ! Not a break or a scratch on anything!! They were so efficient and so careful! The move took shorter time then expected and the price came in under the original estimate!! I would recommend Thompson moving and storage to anyone!! Job very well done !!! Thanks again !!
Price assessment: Reasonable price
Price: $2,000–2,500
Services: Local moving
Response from the owner · a month ago
It's always a pleasure to help. Thank you for the great review!
Rich CLocal Guide · 91 reviewsiTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
I can’t say enough good things about Thompson Moving & Storage. From the very beginning, the entire experience was excellent. Raul helped set everything up and made scheduling the move incredibly easy. He was professional, helpful, and straightforward from the first phone call.
Our movers were Adam and Matt, and these two guys were outstanding. This was a smaller move for my daughter, but it included moving a piano, along with furniture and other items. Adam and Matt worked extremely well together and, more importantly, you could tell they genuinely cared about what they were moving and the homes they were working in.
They took the time to look everything over and figure out the best way to get each piece out of one home and into the other. They were careful around the walls, ceilings, doorways, and furniture, protected everything properly, and never seemed rushed or careless. Even with the piano, they took their time and handled it professionally.
Beyond doing a great job, Adam and Matt were just really pleasant guys to work with. Professional, respectful, hardworking, and careful from beginning to end.
After seeing how easily a move can go wrong when people don’t take that kind of care, I really appreciated the way these guys handled everything. I would absolutely use Thompson Moving & Storage again and would not hesitate to recommend them.
Thank you to Raul, Adam, and Matt for making the whole process so easy and for taking such good care of my daughter’s belongings and her home.
Response from the owner · a month ago
It's always a pleasure to help. Thank you for the great review!
