Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts

Experts Reviews · Company report
Three Generations - Southern Orange County Pool Services, Pool Cleaning, Pool Repair and Pool Equipment Servicing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%91+23.7Value 15%97+14.8Craft & service penalty98−0.2Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Three Generations - Southern Orange County Pool Services, Pool Cleaning, Pool Repair and Pool Equipment Servicing

Mission Viejo, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 27 pool maintenance services · 4.9★ from 44 Google reviews

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Report card

Percentile vs other pool maintenance services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Three Generations - Southern Orange County Pool Services, Pool Cleaning, Pool Repair and Pool Equipment Servicing is better than 91% of pool maintenance services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Three Generations - Southern Orange County Pool Services, Pool Cleaning, Pool Repair and Pool Equipment Servicing is better than 91% of pool maintenance services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Three Generations - Southern Orange County Pool Services, Pool Cleaning, Pool Repair and Pool Equipment Servicing is better than 98% of pool maintenance services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Three Generations - Southern Orange County Pool Services, Pool Cleaning, Pool Repair and Pool Equipment Servicing is better than 97% of pool maintenance services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Three Generations - Southern Orange County Pool Services, Pool Cleaning, Pool Repair and Pool Equipment Servicing is better than —% of pool maintenance services.–
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Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Three Generations - Southern Orange County Pool Services, Pool Cleaning, Pool Repair and Pool Equipment Servicing is better than —% of pool maintenance services.–
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Reviews for your job

Customers hired Three Generations - Southern Orange County Pool Services, Pool Cleaning, Pool Repair and Pool Equipment Servicing for 8 kinds of job.

Three Generations - Southern Orange County Pool Services, Pool Cleaning, Pool Repair and Pool Equipment Servicing for leaf traps

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Leaf traps”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 12

All 4 Google reviews tagged “Leaf traps”

Sandy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Three Generations Pool Service has been amazing, from the first call to there weekly service on our pool. The communication is top notch, they show up every week. The do a complete service on our pool every week.. We have never experienced service like Three Generations Pool Service gives.

Filter cleaningLeaf trapsNetting+ Responsiveness+ Punctuality+ Quality
joshua5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

3 Gens was so easy to deal with! Communication was great and there were no unexpected “service fees” as I’ve gotten with other pool services in the area. Definitely plan on using Ross and his team for the foreseeable future.

Filter cleaningLeaf trapsNetting+ Responsiveness+ Punctuality+ Quality
Adam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I can’t say enough about 3 Generations. From start to finish the communication was 100%. Ross is so knowledgeable about the industry. He is honest, upfront and a no BS guy. I would recommend 3 Generations for all of your pool service needs. You exceeded my expectations!

Filter cleaningLeaf trapsSwimming pool summerization+ Responsiveness+ Punctuality+ Quality
Christopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

In this day and age, it’s become increasingly difficult to find good honest help. Every interaction I’ve had with Three Generations pools, I have seen, honest, quality, consistent, service week after week, season after season, year after year. This is a good tight family that truly cares about the quality and…

Filter cleaningLeaf trapsNetting+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Water treatment8—
Vacuuming6—
Filter cleaning6—
Tile brushing5—
Netting4—
Swimming pool summerization4—
Wall brushing4—
Leaf traps4—

Compare with

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