Three Point Healthcare - Crest Hill Physical Therapy
Physical therapist · Joliet, IL · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%94+65.1Reliability 31%86+26.5Experts Score= 92Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#78 of 140 nutritionistsiPosition by Experts Score among all companies we track in this category. · better than 45%
4.9★★★★★68 Google reviews · 10 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Three Point Healthcare - Crest Hill Physical Therapy at a glance
Google reviewers rate the clinic 4.9 out of 5 stars based on 68 reviews, highlighting professional communication, punctual scheduling, and personalized care. Patients frequently praise the integration of physical therapy with nutrition counseling and mental health support, noting that staff provide tailored exercise plans and dietary guidance. The single low-star review mentions specific workflow issues within the wellness program, though it also acknowledges the office manager's responsiveness regarding insurance and appointments.
Google rating: 4.9 out of 5 from 68 reviews (99% five-star).
Reviews on this page: 68 Google reviews (43 with written comments).
Owner responses: the business replied to 60% of reviews.
Most recent review: October 21, 2026.
Service: Nutritionist serving Joliet, Illinois.
Data from Google, last updated November 5, 2026.
Score profile vs other nutritionists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyNutritionists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Three Point Healthcare - Crest Hill Physical Therapy: 94/100 on this factor. Category median: 95.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Three Point Healthcare - Crest Hill Physical Therapy: 86/100 on this factor. Category median: 94.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Three Point Healthcare - Crest Hill Physical Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 49.–
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Bar = this company · dark tick = category median.
Star ratings
68 Google reviews we collected
4.9of 5
5 stars6799%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 43 written reviews
92%praise
Praise3692%
Complaints38%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1846%
Would recommend1231%
Quality & results513%
Speed & response13%
Communication13%
Price & value13%
Honesty & trust13%
What customers talk about
We read 43 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are caring, comforting, helpful, and truly dedicated to their patients.”
“I highly recommend Three Point Healthcare Physical Therapy in Crest Hill!”
“However, I would not recommend 3 Point Healthcare.”
“I’ve had a great experience with this physical therapy team!”
“Lovely instructors,always smiling and communicating, willing to assist and work with you to get back in shape,am always looking forward for my appoint…”
“Billing is handled with efficiency and care as well.”
“You can genuinely see that they care, take the time to listen, and want to help you feel better.”
People customers mention
Alicia6 reviews
Shannon4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDebra3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I highly recommend Three Point Healthcare Physical Therapy in Crest Hill!
Brian, Shannon, and the entire staff are wonderful! They are caring, comforting, helpful, and truly dedicated to their patients.
I’ve been to several physical therapy places over the years, but this one really stands out. You can genuinely…
AAsumangLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Lovely instructors,always smiling and communicating, willing to assist and work with you to get back in shape,am always looking forward for my appointment 😀 😊 😄
JJohn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I was so appreciative to have been able to schedule a Zoom appointment the day after I telephoned this clinic. Alicia Kouba was amazing, and answered all of my health questions.
DDana4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Just started up with Three Point Healthcare and the entire team is very professional and polite...I have only had 1 visit with exercises for home and I'm moving better than I have in a very long time!
KKarenLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great place for PT! Everyone there was great to deal with. From the front desk to the therapist. Special shout out to Maansi, my therapist. She was truly amazing in her a ability to think outside the box. She really helped me get on track and was very knowledgeable. I am motivated to continue what she taught me to…
JJohn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Alicia Kouba has been an outstanding dietitian. I have multiple dietary restrictions that I am juggling while also trying to lose weight. Alicia is extremely knowledgeable and provides excellent guidance in a supportive, non-judgmental manner. I cannot recommend her highly enough.
I highly recommend Three Point Healthcare Physical Therapy in Crest Hill!
Brian, Shannon, and the entire staff are wonderful! They are caring, comforting, helpful, and truly dedicated to their patients.
I’ve been to several physical therapy places over the years, but this one really stands out. You can genuinely see that they care, take the time to listen, and want to help you feel better.
I’ve been dealing with knee and shoulder issues, and I’m happy to say I’m seeing improvements! They’ve also been helping me with my weight loss journey, which is another plus!
It’s nice to go somewhere where you feel like more than just another patient.
Thank you, Brian, Shannon, and the entire staff for your kindness, encouragement, and dedication!
Response from the owner · a week ago
We are so grateful for the kind words and the five-star rating. At 3PT Healthcare, our Crest Hill team works hard to make everyone who walks through our doors feel heard, supported, and genuinely cared for. That commitment is at the heart of everything we do in physical therapy and beyond. Thank you for sharing this.
A
Asumang RosemaryLocal Guide · 7 reviewsiTotal number of Google reviews Asumang has written across all businesses on Google Maps, not just this one.
Lovely instructors,always smiling and communicating, willing to assist and work with you to get back in shape,am always looking forward for my appointment 😀 😊 😄
Response from the owner · 2 weeks ago
So great to hear that you look forward to your appointments. We always say: "the visit is the medicine" at 3PT. Thank you for the 5 star review.
J
John Picciolo4 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I was so appreciative to have been able to schedule a Zoom appointment the day after I telephoned this clinic. Alicia Kouba was amazing, and answered all of my health questions.
Response from the owner · a month ago
Thank you for sharing this! We appreciate you recognizing how quickly our Crest Hill/Joliet team arranged your Zoom appointment and how thoroughly Alicia answered your questions. Your kind words mean a great deal.
J
Jennifer Berry10 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Just started up with Three Point Healthcare and the entire team is very professional and polite...I have only had 1 visit with exercises for home and I'm moving better than I have in a very long time!
Response from the owner · a month ago
Thank you for sharing such an encouraging start! We appreciate your kind words about the professionalism of our Crest Hill/Joliet team. It’s wonderful to hear that the exercises felt useful, and we wish you continued progress toward your goals.
K
Karen SmithLocal Guide · 24 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Great place for PT! Everyone there was great to deal with. From the front desk to the therapist. Special shout out to Maansi, my therapist. She was truly amazing in her a ability to think outside the box. She really helped me get on track and was very knowledgeable. I am motivated to continue what she taught me to continue to keep my body moving the way it should!
Response from the owner · a month ago
Thank you for recognizing everyone from the front desk to your therapist. We appreciate your kind words about Maansi’s knowledge and creative approach. Taking what you learned and putting it into practice is a real accomplishment, and we’re grateful you shared your experience with 3PT!
J
John Papier4 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Alicia Kouba has been an outstanding dietitian. I have multiple dietary restrictions that I am juggling while also trying to lose weight. Alicia is extremely knowledgeable and provides excellent guidance in a supportive, non-judgmental manner. I cannot recommend her highly enough.
Response from the owner · a month ago
Thank you for this thoughtful recommendation. Finding an approach that works with your needs takes effort, and we appreciate you recognizing Alicia’s knowledge, practical guidance, and supportive manner. She really is terrific, thanks again!
K
Kailey Glass-McCarty1 reviewiTotal number of Google reviews Kailey has written across all businesses on Google Maps, not just this one.
Three Point has been amazing! I’m learning so much, including things I thought I knew and actually don’t. Alicia is wonderful, she’s understanding while encouraging good changes. I’m thankful for their program!
Response from the owner · a month ago
Thank you for sharing this! Being open to learning and rethinking old habits takes effort. We appreciate you recognizing the understanding and encouragement Alicia brings to her work, and we’re glad the 3PT program has been valuable to you.
L
Linda Lysandrou7 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
My first contact was with Sarah 5 months before I was really ready to try the nutrition counseling part of Three Point Healthcare. We texted back and forth and I had my first in person session with Alicia. I've since had several weekly tele-health sessions with her and I couldn't be happier that someone checks on me weekly and we discuss what I've been eating and how to improve. I share my "app" with her and she knows every thing I've eaten that week. She's exactly what I need in my life to keep me accountable!
Response from the owner · a month ago
Thank you for sharing what stood out about Sarah’s patience and Alicia’s supportive approach. Taking the first step when you feel ready matters, and so does the effort you’ve put into building new habits. We appreciate your thoughtful review of 3PT’s CrestHill/Joliet team!
D
Danielle Martin2 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
So glad that I have the chance to work with Alicia. She has really helped me on my journey to a better version of myself. She has never made me feel judged and is always encouraging.
Response from the owner · a month ago
Thank you for these kind words about Alicia. Choosing to work toward your goals takes courage and effort, and you deserve credit for that. We appreciate you sharing how much her encouragement and judgment-free approach have meant to you.
