Google reviewers rate Tide Cleaners 4.6 out of 5 based on 400 reviews, with the owner responding to 42 percent of them. Customers frequently praise the dry cleaning quality, reasonable pricing, fast turnaround, and convenient drive-through service. However, recurring criticisms include items being lost or damaged, garments being rejected without prior notification, and staff failing to honor advertised discounts or maintain consistent curbside attention.
Google rating: 4.6 out of 5 from 400 reviews (85% five-star).
Reviews on this page: 400 Google reviews (272 with written comments, 4 with photos).
Owner responses: the business replied to 42% of reviews.
Most recent review: November 4, 2026.
Service: Ironing Service serving Las Vegas, Nevada.
Data from Google, last updated November 11, 2026.
Star ratings
400 Google reviews we collected
4.6of 5
5 stars33985%
4 stars246%
3 stars51%
2 stars82%
1 star246%
Praise vs complaints
Phrases our text analysis found in 272 written reviews
94%praise
Praise32194%
Complaints206%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12737%
Speed & response9026%
Quality & results6018%
Price & value3410%
Would recommend237%
Honesty & trust41%
Communication31%
What customers talk about
We read 272 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very knowledgeable and took the time to answer all my questions regarding my dry cleaning needs and pricing.”
“I dropped off my items and was pleasantly surprised to pick them up the very next day!”
“I want to thank Donna for her outstanding work and hope her management recognizes her for her quality excellence and friendliness.”
“Tide Cleaners damaged my mom’s favorite, expensive blazer and stated the damage was caused by INSECTS who I guess made several very noticeable holes o…”
“One of the best dry cleaners in town the prices are very reasonable and the manager does a very good job of coming out and talking to you”
“Very expensive no good.”
“It was also cheaper than the rest of the other alteration business around the area :) I highly recommend :)”
“For stress free dry cleaning needs, just avoid this place.”
“The only place in town I trust with my clothes.”
“Francesca, store manager, went out of her way to help me locate it and communicated with me in a timely manner so I can pick it up.”
People customers mention
Apache12 reviews
Russell4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
CUSTOMER SERVICE ISSUE (ALEXFORNETMEDIA)Local Guide · 93 reviewsiTotal number of Google reviews CUSTOMER has written across all businesses on Google Maps, not just this one.
I recently moved from Miami to Las Vegas and was in need of a high-quality dry cleaning service. I found Tide Cleaners at Fort Apache and had the pleasure of meeting Donna at the front desk. She was incredible! Very knowledgeable and took the time to answer all my questions regarding my dry cleaning needs and pricing.
I was amazed by the excellent prices and the quality of service. I dropped off my items and was pleasantly surprised to pick them up the very next day! In Miami, I usually had to wait at least three days, so this was a fantastic change.
I was so happy with my first visit that I brought even more items the next day, and I can't wait to pick them up tomorrow. I want to thank Donna for her outstanding work and hope her management recognizes her for her quality excellence and friendliness. Thank you. Donna And Shawdale,You are amazing, and I look forward to coming back soon. My clothes look and smell great!
Alex Fornet
Customer Service
Response from the owner · 11 months ago
Thanks for the wonderful feedback about Donna and Shawdale and we will be sharing this with them! We're thrilled you found excellent service and quick turnaround in Las Vegas.
GINA STODDARD6 reviewsiTotal number of Google reviews GINA has written across all businesses on Google Maps, not just this one.
I’ve used this Tide Cleaners several times before and have always appreciated the convenience and level of service, so my most recent experience at the W. Russell Road location was disappointing.
When I dropped off my clothes, no one came out to my vehicle for curbside service, so I went inside. Once inside, I was not greeted or acknowledged, which immediately felt very different from the customer service I’ve experienced in the past. When I returned to pick up my order, again, no one came out to my vehicle.
More concerning was the cleaning itself. After getting home, I noticed that my blazer and two shirts still had a noticeable musty odor and did not smell freshly cleaned. Dry cleaning is not inexpensive, so I expect my clothing to come back clean and fresh when I’m paying for professional service.
I plan to bring the items back and give the location an opportunity to correct the issue, but between the lack of curbside service, the lack of acknowledgment when I entered the store, and three garments still having an odor after cleaning, this visit did not meet the level of service I’ve come to expect from Tide Cleaners.
I hope this was an isolated experience and that both the customer service and cleaning quality improve.
Response from the owner · a month ago
Thank you for taking the time to share your experience with us. I sincerely apologize that your recent visit did not meet the level of service or quality you have come to expect from Tide Cleaners. You can expect to hear from our store manager, who will work directly with you to address your concerns and make sure everything is taken care of. We truly appreciate your continued business and the opportunity to make this right.
Aldar Bazarov6 reviewsiTotal number of Google reviews Aldar has written across all businesses on Google Maps, not just this one.
If you need you dry cleaning on a tight timeline, consider taking it somewhere else.
Just picked up my coat after a few days only to find out that they decided not to clean it because it was an older garment and "defective", no call, no heads up.
Just a wedding that I need to find a new outfit for, before I leave in 2 hours
Jerry Smith12 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
One of the best dry cleaners in town the prices are very reasonable and the manager does a very good job of coming out and talking to you
Response from the owner · 2 months ago
Your review is appreciated. We are delighted to hear that you find our prices reasonable and that our manager does a good job interacting with customers. Thank you for your feedback!
JodiLocal Guide · 15 reviewsiTotal number of Google reviews Jodi has written across all businesses on Google Maps, not just this one.
So quick…pull up in ur car and they come out. Always have discounts every Thursday on your email if you drop off that day. Everything is always clean and have never had a problem
Response from the owner · 2 months ago
Thank you for taking the time to provide feedback. We deeply respect your opinion and are glad to hear about your positive experience with Tide Cleaners.
Lisa Kasten2 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
I always bring my business wear here. They’re quick, professional, and I love the convenience of the drive-through service. Highly recommend! I believe they also accept large comforters, so I’ll have to give that a try next.
