Tutoring service · Portsmouth, VA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%97+25.3Value 15%95+14.5Craft & service penalty99−0.1Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 87 tutorsiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★38 Google reviews · 24 photos
95%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Tidewater Tutors 4.9 out of 5 based on 38 reviews, with the owner responding to half of them. Customers frequently highlight the service's punctuality, flexible scheduling, and professional communication, noting that tutors effectively address subjects like math, reading, and science through both in-home and online sessions. Recurring themes include the owner's proactive follow-up and the ease of payment processes. No common criticisms appear in the provided excerpts, as all reviews indicate high satisfaction with academic improvements and overall service quality.
Google rating: 4.9 out of 5 from 38 reviews (95% five-star).
Reviews on this page: 38 Google reviews (30 with written comments, 1 with photos).
Owner responses: the business replied to 50% of reviews.
Most recent review: May 6, 2024.
Service: Tutor serving Portsmouth, Virginia.
Data from Google, last updated October 25, 2026.
Score profile vs other tutors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and reliability; weakest: value.
Tidewater TutorsTutors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tidewater Tutors: 95/100 on this factor. Category median: 96.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tidewater Tutors: 97/100 on this factor. Category median: 97.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tidewater Tutors: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tidewater Tutors: 95/100 on this factor. Category median: 90.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
38 Google reviews we collected
4.9of 5
5 stars3695%
4 stars25%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 30 written reviews
98%praise
Praise3998%
Complaints13%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1333%
Would recommend1230%
Speed & response820%
Quality & results38%
Honesty & trust25%
Communication13%
Price & value13%
What customers talk about
We read 30 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Spencer's Tutors to anyone who has a child struggling in Math plus they're VERY PROFESSIONAL!”
“I recommend you to this place because they take their time and give you practice you need.”
“First, on time, professional, prepared and WELL VERSED in math.”
“Tidewater Tutors was an Amazing experience for my Child !”
“Moscow was opened and honest, her energy was uplifting she was motivated and flexible she was able to help my child who was getting F’s and feeling di…”
“Secondly, he took his time with my son, was able to explain in depth on my son’s level, and provided him with excellent tips and feedback.”
“The buzz around town is how professional, fair, and supportive this service has been to those who have solicited tutoring services.”
People customers mention
Shayla3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SnowLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Tidewater Tutors was an Amazing experience for my Child !!! In the beginning she wasn't confident and really STRUGGLING with Math but after a few months with Tidewater Tutors online my daughter has went up a Letter grade in Math and Test scores have improved !!!!
I would recommend Ms.Spencer's Tutors to anyone who…
Astryd9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Amazing at pairing students with tutors who align with their needs. I appreciate how Tidewater Tutors considers both the kids and the adults who help them ❤️
andre6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
My son has been struggling with reading and math. I’m amazed in such a short time how far he’s come thanks to Tidewater tutors and Astryd Lewis. Very professional and I highly recommend 🤩
Carmel4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Two-part review:
For the Owner- Tidewater Tutors is an excellent resource for students. I was able to set up a consultation and a contract within one day. The owner is proactive in engaging with the parents and she follows up after each session to ask if the tutor was a good fit; and if there is any additional help…
k1231 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
This place is great for people that are struggling with there subjects.the teachers there are super nice and they'll teach you basics and advanced step by step . I recommend you to this place because they take their time and give you practice you need.
+ Professionalism
Kimberly1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I have enjoyed working with Tidewater Tutors and the clients that I have been privileged to help and support. Tidewater Tutors recognizes the need to meet clients where they are and help them to reach their goals. The buzz around town is how professional, fair, and supportive this service has been to those who have…
Tidewater Tutors was an Amazing experience for my Child !!! In the beginning she wasn't confident and really STRUGGLING with Math but after a few months with Tidewater Tutors online my daughter has went up a Letter grade in Math and Test scores have improved !!!!
I would recommend Ms.Spencer's Tutors to anyone who has a child struggling in Math plus they're VERY PROFESSIONAL!!!
I will definitely be using Ms.Spencer Tutors until my child graduates College 🤣and she's only in the 6th grade now lol 😆
Astryd Lewis9 reviewsiTotal number of Google reviews Astryd has written across all businesses on Google Maps, not just this one.
Amazing at pairing students with tutors who align with their needs. I appreciate how Tidewater Tutors considers both the kids and the adults who help them ❤️
andre davis6 reviewsiTotal number of Google reviews andre has written across all businesses on Google Maps, not just this one.
My son has been struggling with reading and math. I’m amazed in such a short time how far he’s come thanks to Tidewater tutors and Astryd Lewis. Very professional and I highly recommend 🤩
Carmel Vaughan4 reviewsiTotal number of Google reviews Carmel has written across all businesses on Google Maps, not just this one.
Two-part review:
For the Owner- Tidewater Tutors is an excellent resource for students. I was able to set up a consultation and a contract within one day. The owner is proactive in engaging with the parents and she follows up after each session to ask if the tutor was a good fit; and if there is any additional help they can provide.!As a parent, I appreciate that.
For the tutor - The gentleman’ name is Nash. First, on time, professional, prepared and WELL VERSED in math. Secondly, he took his time with my son, was able to explain in depth on my son’s level, and provided him with excellent tips and feedback. He also provided me with feedback on what I needed to do to make sure my son was successful. Looking forward to our upcoming sessions.
PF7571 reviewiTotal number of Google reviews PF757 has written across all businesses on Google Maps, not just this one.
This place is great for people that are struggling with there subjects.the teachers there are super nice and they'll teach you basics and advanced step by step . I recommend you to this place because they take their time and give you practice you need.
Positive: Professionalism
Response from the owner · 4 years ago
Thank you
Kimberly Johnson1 reviewiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
I have enjoyed working with Tidewater Tutors and the clients that I have been privileged to help and support. Tidewater Tutors recognizes the need to meet clients where they are and help them to reach their goals. The buzz around town is how professional, fair, and supportive this service has been to those who have solicited tutoring services. I would recommend Tidewater Tutors to anyone.
Positive: Value
Response from the owner · 4 years ago
Thank you
Ayana Hunter1 reviewiTotal number of Google reviews Ayana has written across all businesses on Google Maps, not just this one.
ITS THE HELP FOR ME ! I truly recommend Mrs Shayla’s help very sweet very professional, all about business and making sure you come out with a WIN for sure I love them and I will be using Tidewater Tutors for my future journey in schooling !!! Thank you all again truly an amazing professional blessing!!! Big 5 Star ..
Positive: Communication, Quality, Professionalism, Value
SLocal Guide · 46 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
I booked a tutoring session last minute for my younger sister who was struggling with a biology project. Shayla and her team came to the rescue and my sister was able to complete her project and turn it in on time! The online platform used for the tutoring session was easy to access and user friendly. Once the tutoring session was complete, I received a detailed email summarizing the session. Will definitely return as needed in the future. Thank you Tidewater Tutors!!!!!!!
Positive: Communication, Quality, Professionalism, Value
The Credit Doctor of VALocal Guide · 19 reviewsiTotal number of Google reviews The has written across all businesses on Google Maps, not just this one.
This company is absolutely amazing! They were able to help my daughter get a better understanding of her math materials and she was able to call her grades up in less than 2 weeks I would definitely recommend them to anyone who is in need of a great tutor.
Positive: Communication, Quality, Professionalism, Value
