Tiffany Gorman, MD - Silicon Valley Sports Medicine

I have been a patient of Dr. Tiffany Gorman for five years and have always valued her professionalism and medical care. This review is not about Dr. Gorman’s personal expertise, but about the serious administrative and systemic issues in her practice that directly affect patient access and trust. I rarely write negative reviews, but I felt this was important to share so that others can be aware and put themselves into a better situation. 1. Billing Issue In May 2024, I had my annual wellness exam. I provided my insurance (Aetna), which I have used for years. My plan covers wellness visits at 100%, so I should not have owed anything. Eight months later, I received a $550 bill. When I contacted the office, billing staff told me it hadn’t been processed through insurance and they would fix it. Yet I kept receiving the bill. I sent multiple portal messages and left two voicemails with billing — no one ever followed up. Later, when I called to reschedule my next annual exam (in August 2025), I was told I still owed $550. I explained to the front desk staff that I had already spoken to billing and had made multiple attempts to contact them through messages and voicemails without any response. Since the receptionist sat near the billing person, she said she would forward my message directly. The next day, billing finally emailed me claiming Dr. Gorman “did not take my insurance at the time of my last visit” but offered to “discount” the bill to $300. This was not true. Providers are legally required to notify patients if they stop accepting their insurance. Concerned, I contacted Aetna directly, and they confirmed that Dr. Gorman was in-network and had already been paid two weeks after my visit. My insurance had to step in to resolve the matter. Without that intervention, I might have wrongly paid $300. The lack of responsiveness, misinformation, and attempt to collect money already covered by insurance was deeply troubling and felt dishonest. 2. Appointment Access It is also extremely difficult to get an appointment with Dr. Gorman. When I called to book my next yearly wellness exam, I was told there was a six-month wait. I accepted that, but when I had to reschedule due to a work conflict, I was told it would be another six-month wait — effectively making it an entire year before I could see her again. It appears that her VIP service patients are being prioritized, which I understand since they pay extra for that program. However, when a physician takes on both VIP and non-VIP patients, it creates an inequitable system where standard patients may go a full year without access to their provider. That is unacceptable for preventive care and makes it very difficult to stay on top of one’s health. Conclusion
Dr. Gorman herself is an excellent physician, but the office practices — billing mishandling, lack of communication, and extreme difficulty in scheduling — make this practice unreliable and frustrating. Patients deserve both medical expertise and fair access to care. Until these issues are addressed, I cannot recommend this office.

I don’t think I’ve ever written a poor review about a doctor as I have the utmost respect for the field and my immediate and extended family are doctors. However, I felt this review was necessary to warn others before deciding to see this practice. I had been going to Dr. Gorman for years, and I really liked her……until the last 2 years. I will just give you a few recent examples of why I left this doctor and why I felt I had to warn others. Last fall, I wasn’t feeling well and was about to attend a big family trip where my aunt with terminal cancer was flying across the country to be at so I wanted to be seen to ensure I was ok – as always the case was recently, they were too busy to let me see the doctor so they had me see the PA – I explained my situation and he was a deer in headlights. I sfinally asked him, “do you want to take my temperature? How about testing me for strep throat? How about testing me for the flu/covid?” He responded with, “uhhhh ok we can do that”. I was dumbfounded. He ended up weirdly saying “uhhhh I have no idea”. I walked out of that office wondering if I had just imagined the whole thing. Then on Thanksgiving I fell and I heard a crack in my nose. I just knew I had broken it so I called the office asking for an order to get an x-ray (it was the holiday season and urgent care was a 5-hour wait). The front desk lady and Dr. Gorman’s nurse rudely told me that I have to make an appointment before they will order me the x-ray. I said why do I have to make an appointment and spend my time and money when I’m in a lot of pain and need to just get the x-ray to confirm it is broken? They insisted for the appointment. I ended up just going and waiting in an urgent care facility who couldn’t have been nicer and confirmed that not only had I broken my nose, but that I needed surgery within 7-days before it started to heal. Had I waited for this stupid appointment with Dr. Gorman that was for no reason other than to get money for the appointment, I would have missed my window for the surgery. Maybe you think this is just a one-off and the office isn’t only interested in just making money off of unnecessary appointments?!?! Oh no…you would be wrong…onto the next which was my last straw with this terrible and unempathetic money making machine… A couple months later I went in for my annual check-up with Dr. Gorman. First off, Dr. Gorman’s demeanor had changed – I felt uncomfortable and just not the same as I used to…there were some underhanded comments and the warmth was gone. I told her I was about to go on a big, international trip, and went through a few medications I would need. About 2 weeks later, I realized that I had forgotten to ask her if Dramamine (yes just over the counter motion sickness medicine) was ok to mix with a medication I was on. I sent a message to the doctor in the portal and the nurse responded that I needed to make an appointment with Dr. Gorman to get the answer. UMMMMMMM WHAT NOW?!?!?! I re-explained I had just been at the office for my annual appointment and just forgot to ask this very basic questions. She wrote back saying they would not answer me unless I made a new appointment. I told her how frustrated I was and asked her to have the doctor call me in which she agreed to……and unsurprisingly Dr. Gorman never called. THAT WAS IT FOR ME. Every other doctor I have implicitly and thoroughly addresses questions I have in the portal without insisting on an appointment (especially if they had JUST seen me!!). This practice is just so awful now. They don’t put the patient first and is all about making money off of anything they can. Some of the staff (front desk, nurses) are extremely curt and rude as well. I have never experienced any of this at a doctor’s office before and felt it absolutely necessary to warn others. I’m so relieved to be away from them.

I highly recommend Dr. Chris Smith. He was the only doctor to correctly diagnose my condition. I had eight other doctors, one from Stanford, who had no idea what was going on. Dr. Smith is awesome!!

Please train your receptionist to not be a loser. When a patient’s critical prescription runs low and we phone nicely to get an appt. to get it refilled, the proper response should never be, “Look we can’t see you and that’s your problem.”

I’ve been a few times to this medical office now. Dr. Doscas is lovely, compassionate and knowledgeable. I really look forward to continuing care with her.

Dr Gorman is great when you can get in to see her. I’ve been seeing her for a couple of years for general health. Recently, I called and left a message to schedule an appointment. I didn’t hear back, so after a couple of weeks, I tried calling the office again thinking it was a fluke I didn’t hear back. When I asked to schedule an appointment with her, I was told she had no availability until December (7 months from now) or I had the option of seeing another doctor at the office—it was made clear I wasn’t going to get into see Dr. Gorman anytime soon so I may need to look for a new doctor. I don’t normally write reviews but figured I’d share my experience.

Dr Gorman is so sweet, knowledgeable & takes her time with each patient. I never feel rushed when I see her. I'm so happy I found this place, the office itself is great & up-to-date. The only bummer is her front desk staff is hit or miss on being friendly, either talking to them in person or via phone. But no knock on Dr. Gorman - she is the best PCP I've ever had. Thank you so much!

Great service and response time!

Organized and always on time

Dr. Gorman and the entire staff are great - so warm and down-to-earth and welcoming. They make a potentially unpleasant event (who likes to go to the doctor??) into a nice experience.