Analyzing 10,199,56510.2M ReviewsFor 28,86728.9K Experts
Customers frequently praise the dealership for its helpful staff, smooth transaction processes, and willingness to negotiate fair trade-in values. Several reviewers highlight the team's patience during test drives and their efforts to secure financing for specific vehicles. However, a small number of low-star reviews criticize discrepancies between online and in-person pricing, vehicle condition issues, and intrusive website pop-ups.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
382 Google reviews we collected
Phrases our text analysis found in 337 written reviews
How often each topic comes up in the written reviews
We read 337 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very nice and I never once felt pressured I test drove a few and found one I really like he was patient with me on the fact I wanted to test dr…”
“If you're looking for a good used vehicle I would recommend.”
“If you want ripped off I totally recommend Hailey!”
“Had an amazing experience with dale, was quick and easy and extremely helpful.”
“Such a terrible place everyone there is a joke from hell”
“Honestly, we will not buy vehicles from anyone else!”
“To get a truck that was listed for 10000 but then they told him when he was interested that it's 11000 now, I think that shady business practices.”
“Got us in a 02 truck for a great deal, they really went above and beyond.”
“And then raise the price either way, they're shady.”
“In no time, my wife and I were able to make a deal we are very happy with and rode away on, not 1 but 2 Harley Bikes(lol, I rode them home yesterday i…”
“They took the time to answer all our questions, listened to what we wanted, and made the entire process so much easier than we expected.”
praise complaint · found by our text analysis, Google review wording unchanged.
Ryan was a pleasure to work with and made it a breeze. By far best experience Ive had buying a vehicle.
Went above and beyond to make sure we where taken care of thank you so much forever greatful
Was kicking around the idea of getting a new truck. When I went in to test drive dale was there to help me. He was very nice and I never once felt pressured I test drove a few and found one I really like he was patient with me on the fact I wanted to test drive it for a few times and wanted to think it over over the…
Dale and norm are amazing. They did not give up on trying to get me the truck I wanted. They did everything they could until finally I was approved. Now I'm driving away with the truck of my dreams and a good deal
We will happily give Timberline and Ryan five stars! This is the second time that Ryan has helped us with a vehicle, and he is nothing short of exceptional! Honestly, we will not buy vehicles from anyone else! Thank you, Ryan!
Ryan Paul Helped me with a 2017 Honda fit, really helpful and kind guy! Highly suggest him!
4.9 ★★★★★ 382 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Ryan was a pleasure to work with and made it a breeze. By far best experience Ive had buying a vehicle.
Went above and beyond to make sure we where taken care of thank you so much forever greatful
The best experience buying a car I've ever had. Definitely a repeat customer.
Such a terrible place everyone there is a joke from hell
Was kicking around the idea of getting a new truck. When I went in to test drive dale was there to help me. He was very nice and I never once felt pressured I test drove a few and found one I really like he was patient with me on the fact I wanted to test drive it for a few times and wanted to think it over over the weekend. I decided to go with it. They treated me fairly and worked with me to get the deal done. If you're looking for a good used vehicle I would recommend.
Ryan is the best!!! Great experience
Dale and norm are amazing. They did not give up on trying to get me the truck I wanted. They did everything they could until finally I was approved. Now I'm driving away with the truck of my dreams and a good deal
We will happily give Timberline and Ryan five stars! This is the second time that Ryan has helped us with a vehicle, and he is nothing short of exceptional! Honestly, we will not buy vehicles from anyone else! Thank you, Ryan!
Great team at Timberline. Thank you Barry and Scott!
Ryan Paul Helped me with a 2017 Honda fit, really helpful and kind guy! Highly suggest him!
Analyzing 10,199,56510.2M ReviewsFor 28,86728.9K Experts
