Google reviewers rate Timepays Payroll Service five stars based on thirty-eight reviews, with the owner responding to sixty-eight percent of feedback. Customers frequently cite responsive communication, knowledgeable staff, and accurate payroll and tax filing as key benefits. Many note that the service simplifies complex processes and offers competitive pricing compared to larger providers. Long-term clients emphasize the company's reliability and personalized support, with no significant recurring criticisms found in the provided excerpts.
Google rating: 5.0 out of 5 from 38 reviews (100% five-star).
Reviews on this page: 38 Google reviews (35 with written comments).
Owner responses: the business replied to 68% of reviews.
Most recent review: September 7, 2026.
Service: Payroll Service serving Boston, Massachusetts.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
5.0
★★★★★
38 reviews on Google
5★38
4★0
3★0
2★0
1★0
Reviews from Google, shown as published (original wording, unedited).
ES
Elise Sime3 reviews
★★★★★
I had a great experience working with Charlie at TimePays! Charlie was professional, knowledgeable, responsive, and extremely helpful throughout the entire process. He took the time to answer all of my questions and made everything easy to understand.
It’s refreshing to work with someone who genuinely cares about their customers and goes above and beyond to help. I highly recommend Charlie and TimePays to anyone looking for great service and a reliable team!
Everyone I have referred Charlie to has saved money and moved forward with this payroll services. He is customer service orientated and a straight shooter. I never hesitate to refer him!
I love to work with and refer people who clearly love that they do. Charlie Melia is one of those people. A tremendous communicator, doesn't flinch with questions, offers suggestions, and is always trying to do the best for his clients. Great guy, great company
TimePays is a great payroll company. Rich Fredette is my customer service contact at TimePays. He is readily available to answer questions for me. Charlie is my sales representative. Charlie is always responsive and always checking in to make sure all is good. I highly recommend TimePays for your payroll needs.
When Charlie says, payroll done the easy way, he was not kidding. He and his team have made my transaction from the big payroll company simple and seamless. We wish we did it sooner, our old payroll company forgot to take taxes out and cost a lot of money. Thank you, Charlie, at TimePay.
"Charlie, my representative at Time Pay, has done an outstanding job managing my payroll needs. He is always responsive, hardworking, and committed to providing excellent customer service. I highly recommend Time Pay to any business looking for reliable payroll support."
TimePays stays on top of my payroll and tax filing needs. That is one less task for me to take care of. Rich is always available to answer my questions and he is knowledgeable, responsive and patient. I know he is watching what my account needs and is on top of it. I truly appreciate TimePays services.
Response from the owner · 5 years ago
Thanks so much for your kind words and your business. We appreciate people like you and our families depend on your patronage.
I know Amanda will appreciate your comment. She works very hard at doing a good job.
Have a great holiday season and prosperous New Year,
Scott
⭐️⭐️⭐️⭐️⭐️
Charlie is hands down the best in the payroll industry! His expertise and attention to detail make every process smooth and stress-free. On top of that, his customer service is absolutely unmatched, he’s always responsive, helpful, and goes the extra mile every time. I would never hesitate to recommend Charlie to anyone looking for reliable payroll services!
As a small non-profit organization, affordable professional services can be tough to find. We have used TimePay$ for many years and they always provided excellent customer service and guidance on payroll and human resource issues. We love supporting a local business and highly recommend TimePay$ for your payroll and HR needs!
Response from the owner · a year ago
Thanks Karen, it is people and businesses like yours who give our company and lives meaning.
Scott, Emily and the TimePays Team
