Real estate agent · Cary, NC · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%66+4.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#96 of 149 home staging servicesiPosition by Experts Score among all companies we track in this category. · better than 36%
4.9★★★★★817 Google reviews · 24 photos
98%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the firm 4.9 out of 5 based on 817 reviews, with the owner responding to 71 percent of them. Clients frequently praise agents for their communication, market knowledge, and assistance with buying or selling properties in the Triangle area. However, low-star reviews cite a pattern of unethical lead generation tactics, including persistent solicitation of non-clients and pressure on first-time buyers to rush transactions.
Google rating: 4.9 out of 5 from 817 reviews (98% five-star).
Reviews on this page: 817 Google reviews (756 with written comments, 20 with photos).
Owner responses: the business replied to 71% of reviews.
Most recent review: October 30, 2026.
Service: Home Staging Service serving Cary, North Carolina.
Data from Google, last updated November 3, 2026.
Score profile vs other home staging services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyHome Staging Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tina Caul | Caul Group Residential: 92/100 on this factor. Category median: 97.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tina Caul | Caul Group Residential: 87/100 on this factor. Category median: 97.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tina Caul | Caul Group Residential: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tina Caul | Caul Group Residential: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tina Caul | Caul Group Residential: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tina Caul | Caul Group Residential: 66/100 on this factor. Category median: 63.B
66
Bar = this company · dark tick = category median.
Star ratings
817 Google reviews we collected
4.9of 5
5 stars79898%
4 stars20%
3 stars20%
2 stars20%
1 star132%
Praise vs complaints
Phrases our text analysis found in 756 written reviews
98%praise
Praise1,53598%
Complaints332%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude44428%
Would recommend34322%
Speed & response24315%
Communication20213%
Quality & results16911%
Honesty & trust1047%
Price & value634%
What customers talk about
We read 756 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is incredibly knowledgeable, attentive, and always willing to go above and beyond to answer our questions and make sure we felt confident every st…”
“I have been in contact with the Caul group since our discovery of these problems, and they have been responsive but not helpful.”
“Nicole Cosmos went above and beyond in every way on our journey, highly recommend!”
“Would not recommend them, especially to first time sellers.”
“He was always available, always responded, when issues came up he addressed them right away.”
“For example, we submitted ahead of time various pieces of information and then were asked for that information again later on which delayed things.”
“Ruth Ann is pro-active in communicating and leading the process—the complete package as a realtor, plus she’s a joy to work with!”
“Additionally, there were lots of miscommunications or lack of communication it seemed among Caul Group, McCall Law, and Sterling Law who all played ro…”
“We had a great experience working with Minda Coe while purchasing our home.”
“It seemed that most of the communication was pawned off on adminstrative assistants at Caul Group and that did not work well.”
“Minda was patient, professional, and genuinely invested in helping us find the right home.”
“Once we knew the cost of repairs she went back to the sellers and negotiated a very fair compromise to share the expense for fixes.”
“We were contacted a week after closing about an overcharge on our closing documents as well - I thought that was crazy!”
People customers mention
Minda48 reviews
Coe43 reviews
Raleigh42 reviews
Brown35 reviews
Ashley27 reviews
Emily24 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CCourtney14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Ruth Ann is simply the best! She made the process of buying our first home feel like a breeze, and we even shared plenty of laughs along the way! She is incredibly knowledgeable, attentive, and always willing to go above and beyond to answer our questions and make sure we felt confident every step of the way.…
TTracy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Ruth Ann is pro-active in communicating and leading the process—the complete package as a realtor, plus she’s a joy to work with!
EErikLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Nicole Cosmos went above and beyond in every way on our journey, highly recommend!!!!
Ddouglas5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Jeff Caul was great. He was always available, always responded, when issues came up he addressed them right away. It is very easy to have confidence in Jeff.
NNicholasLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Nicole Cosmos and the Caul Group team were extremely helpful, professional, polite, and fun to work with. For several months they guided our family's search for our dream home; and they delivered! We could not be happier with our new home and the experience. Highly recommend them.
AAaron7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They know what they're doing and negotiated for me in my own best interests. Give them your business.
Ruth Ann is simply the best! She made the process of buying our first home feel like a breeze, and we even shared plenty of laughs along the way! She is incredibly knowledgeable, attentive, and always willing to go above and beyond to answer our questions and make sure we felt confident every step of the way.
Buying your first home can feel overwhelming, but Ruth Ann made the entire experience so much easier and more enjoyable. We truly can’t recommend her enough! We’re absolutely loving our new home and couldn’t be more grateful to have had her by our side throughout the process. Thank you, Ruth Ann!
Ease of reaching staff: Very easy
Response from the owner · 4 days ago
There’s nothing quite like helping someone through their first home purchase, and we’re so happy Ruth Ann made it such a fun and memorable experience for you. We love that there were plenty of laughs along the way, too! Thank you for sharing such kind words about her and for letting Caul Group be part of this exciting milestone. Enjoy making your new house a home!
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Tracy Darchini3 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Ruth Ann is pro-active in communicating and leading the process—the complete package as a realtor, plus she’s a joy to work with!
Response from the owner · 5 days ago
We’re so glad you had such a wonderful experience with Ruth Ann! She really does make the process feel easier, and we love hearing that you enjoyed working with her just as much as you appreciated her guidance. Thanks for sharing this with us!
E
Erik SauberLocal Guide · 29 reviewsiTotal number of Google reviews Erik has written across all businesses on Google Maps, not just this one.
Nicole Cosmos went above and beyond in every way on our journey, highly recommend!!!!
Ease of reaching staff: Very easy
Response from the owner · 5 days ago
This is so lovely to hear! We’re really grateful you chose to work with Nicole and took the time to share such kind words about her. It means a lot to our team to know you felt so well taken care of throughout the process!
D
douglas slater5 reviewsiTotal number of Google reviews douglas has written across all businesses on Google Maps, not just this one.
Jeff Caul was great. He was always available, always responded, when issues came up he addressed them right away. It is very easy to have confidence in Jeff.
Response from the owner · 5 days ago
Knowing you can count on someone makes all the difference, and we’re so glad Jeff gave you that confidence throughout the process. We truly appreciate you sharing your experience and are grateful you chose Caul Group!
N
Nicholas RyanLocal Guide · 34 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Nicole Cosmos and the Caul Group team were extremely helpful, professional, polite, and fun to work with. For several months they guided our family's search for our dream home; and they delivered! We could not be happier with our new home and the experience. Highly recommend them.
Ease of reaching staff: Very easy
Response from the owner · a week ago
Helping a family find their dream home is such a special part of what we do. We’re so happy you found the right one, and even more glad that you enjoyed the journey along the way. Nicole will be so happy to read this. Thank you for letting Caul Group be part of such an important chapter for your family!
A
Aaron Pitts7 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
They know what they're doing and negotiated for me in my own best interests. Give them your business.
Response from the owner · 2 weeks ago
We’re glad you felt supported and well represented throughout the process. Looking out for our clients’ best interests is always a priority, and we truly appreciate your recommendation!
V
Vernon Fajotina3 reviewsiTotal number of Google reviews Vernon has written across all businesses on Google Maps, not just this one.
I have bought and sold several properties over many years, and I believe Bryson Joyce is one of the best real estate agents I have worked with.
Professional Service:
From our initial search through the final purchase of a property in the Raleigh-Durham area, Bryson was consistently:
• Professional in every interaction
• Proactive in moving the process forward
• Accessible whenever we needed him
Local Knowledge:
He demonstrated strong knowledge of the area and shared insights that were important to our decision-making.
Commitment to Client Satisfaction:
Throughout the purchasing process, he worked diligently to ensure we were completely satisfied.
Ease of reaching staff: Very easy
Response from the owner · 2 weeks ago
It means a lot to hear this, especially from someone who has bought and sold so many properties. We’re lucky to have Bryson on our team, and we’re so glad you had such a positive experience working with him. Thank you for choosing Caul Group!
J
Jihye Oh11 reviewsiTotal number of Google reviews Jihye has written across all businesses on Google Maps, not just this one.
Ms. Claire Thibault was just the agent we needed to help us find the right home. We were very specific in what we wanted and what we wanted to avoid, and we had a lot of questions about the Triangle area since we are new here, and she wasted no time in getting us into viewings, explaining what our challenge and leverage might be in this market. One of the most valuable aspects of an agent is their level of knowledge of the housing market, and Claire is an expert. I highly recommend you seek her services. She will work to get you what you need for your next home.
Response from the owner · 2 weeks ago
It means so much to know Claire made your move to the Triangle a little easier. She genuinely cares about helping people find the right home, and we know your kind words will mean a lot to her. We’re grateful you chose Caul Group to be part of this new chapter. Wishing you many happy years in your new home!
M
Margot Snellback5 reviewsiTotal number of Google reviews Margot has written across all businesses on Google Maps, not just this one.
Danielle was an amazing and knowledgeable realtor, and kept me on track when I most needed guidance. Hope I get many chances to recommend her to others.
Ease of reaching staff: Very easy
Response from the owner · 3 weeks ago
Thank you so much for these kind words! We’re so happy Danielle was there for you when you needed her most. She puts so much care into helping her clients feel confident throughout the process, and it means a lot to know you felt supported by her. We’d be delighted to have more people find their way to Danielle through your recommendation!
A
Aaron SuggsLocal Guide · 35 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Emily Brown was a fantastic agent. She made the process easy from start to finish. Will be recommending her to family moving to the area.
Response from the owner · 2 weeks ago
We love hearing this! It means so much that Emily made the process easy from beginning to end, and even more that you’d recommend her to your own family. That kind of confidence is the best compliment. We’re lucky to have Emily on the Caul Group team!
