Reviewers of TLC Family Care Nanny Agency frequently praise the agency for punctuality, clear communication, and attentive care for both children and elderly family members. Clients often highlight the professionalism of sitters who remain engaged, send regular updates, and accommodate specific household needs. However, one low-star review describes a sitter who brought an uninvited child, used a phone during shifts, and left children unsupervised, while another complaint noted late cancellations of confirmed reservations.
Google rating: 4.8 out of 5 from 63 reviews (95% five-star).
Reviews on this page: 63 Google reviews (61 with written comments).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 28, 2026.
Service: Nanny Service serving Opa-locka, Florida.
Data from Google, last updated November 12, 2026.
Star ratings
63 Google reviews we collected
4.8of 5
5 stars6095%
4 stars00%
3 stars00%
2 stars00%
1 star35%
Praise vs complaints
Phrases our text analysis found in 61 written reviews
100%praise
Praise91100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3741%
Speed & response1516%
Would recommend1415%
Honesty & trust1112%
Communication89%
Quality & results55%
Price & value11%
What customers talk about
We read 61 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My mother enjoyed her company and felt like she was helpful without being intrusive.”
“She communicated clearly with me by phone, arrived on time and provided supportive care for my mother.”
“100% would recommend asking for her if she's available.”
“From the very beginning, it was clear that Camille is not only experienced, but genuinely passionate about caring for children.”
“Communication was excellent, and she was punctual, responsible, and respectful of our routines.”
“We had a great experience using TLC for hotel babysitting in Orlando.”
“i think the service is fair priced and VERY easy to get in touch with.”
People customers mention
Valerie4 reviews
Ever4 reviews
Camille3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Kari was awesome! My girls took to her very well. She was attentive, respectful, and very caring. I'll definitely be requesting her in the future.
Ms. Juanita was absolutely amazing! She was super engaged, creative,
fun, and cared for my girls as if they were hers. They enjoyed their
time with her and definitely want her to come back!
Age group: Toddler (1–2 yrs), Preschool (3–5 yrs)
Response from the owner · 8 months ago
Thank you so much for your kind review! We’re delighted to hear that your girls connected so well with Kari. She truly is attentive and caring, and we’re so glad she made a great impression. The team TLC looks forward to helping your family again soon!
Sarah Columbus4 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
She communicated clearly with me by phone, arrived on time and provided supportive care for my mother. My mother enjoyed her company and felt like she was helpful without being intrusive.
Age group: Other
Jlynn Yeager7 reviewsiTotal number of Google reviews Jlynn has written across all businesses on Google Maps, not just this one.
I just wanted to give a shout out to TLC for providing an above and beyond experience! My wife had massive surgery and I needed help with just basic house hold chores which was not something they really accommodate with. Brittany spiers reached out to me personally and went over the details of what I needed and was more than willing to help. She was very punctual and professional not to mention easy going with a warm personality. She knocked out the chores I needed then even went further by cleaning my entire kitchen!!! She even helped me carry all my recycling to the bin.... Again not part of what they do and I couldn't have been more pleased with the service provided!!! 100% would recommend asking for her if she's available.
Price assessment: Great price
Age group: Other
Kim DRLocal Guide · 43 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
They have a sitter that likes to bring her little niece with her and when an incident happens where her nieces gets scratched or pinch she hits the kids she’s supposed to be watching she also yells at the kids and rough them I have video and all and she likes to be on her phone all day long instead of keeping eyes on the kids on many occasion my kids where in the playroom by themselves while’s she’s hanging in the living room on her phones taking calls and txt . And then she lies about hitting or being rough with the kids
Also as soon as you report their sitter the company blacklist you and lies about it saying my kids are aggressive and the household is not “kept” they will rather blacklist a person reporting their sitter than take accountability and investigating
Bre Bauer5 reviewsiTotal number of Google reviews Bre has written across all businesses on Google Maps, not just this one.
My son loves Luisa! From the first time they met, he leaped into her arms. Her calm demeanor can be felt immediately. She is so compassionate and loving. I don’t trust just anyone with my son. She is absolutely amazing!
Elizabeth Haas6 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
We feel incredibly fortunate to have found such an amazing babysitter for our twins. From the very beginning, it was clear that Camille is not only experienced, but genuinely passionate about caring for children. Managing twins is no easy task, but she handles it with patience, organization, and a calm, positive energy that immediately puts both kids (and us) at ease! We are truly grateful to have her in our lives!
Price assessment: Great price
Samantha Willard10 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Caitlin took care of our 3 sons (7yo and 4yo twins) an entire day and she was amazing. She walked them to the playground and the library, she played with them, fed them for lunch. The boys loved her and had a great time
Seonkyeong Yang5 reviewsiTotal number of Google reviews Seonkyeong has written across all businesses on Google Maps, not just this one.
Lisa was punctual and kind, and we appreciate the effort she made to engage with our child. She demonstrated warmth and patience during playtime, which we value highly.
Response from the owner · 8 months ago
Thank you for your thoughtful review! We’re so glad to hear that Lisa’s punctuality, warmth, and patience made a positive impact during her time with your child. Engaging with children in a caring and meaningful way is exactly what we strive for at TLC Family Care, and we appreciate you taking the time to share your experience.
Michael ThomasLocal Guide · 44 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
As her norm, Amy is great. She always is attentive and communicative. Thank you Amy for all the great care you are providing to my family member.
Price assessment: Great price
Response from the owner · 8 months ago
Thank you for your kind words! We’re so glad to hear that Amy continues to provide the attentive and communicative care your family member deserves. At TLC Family Care, we’re proud to have caregivers like Amy on our team. We truly appreciate you taking the time to share your experience.
Brandon Kunce4 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
We could not recommend Valerie P enough! She is amazing with our two boys and they absolutely ADORE her! She is attentive, engaging and treats our boys like her own. Highly recommend!
Response from the owner · 8 months ago
Thank you so much for your kind words!
We absolutely love hearing how much your boys adore Valerie — that says everything. She pours her heart into the families she serves. Knowing that she treats your boys like her own means the world to us.
We’re so grateful you trust TLC Family Care with your family, and we couldn’t agree more — Valerie is a gem! 💛
