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TLC Landscape Management

Lawn care service · Kennewick, WA · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty42−5.8Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 34 water feature installationPosition by Experts Score among all companies we track in this category. · better than 9%
4.7 ★★★★★ 75 Google reviews · 24 photos
88%five-star reviews
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
5.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
Oct 2026latest review

TLC Landscape Management at a glance

Google reviewers rate TLC Landscape Management 4.7 out of 5 stars based on 75 reviews, with the owner responding to 73% of them. Customers frequently cite punctuality, fair pricing, and effective communication regarding services like sprinkler repair, lawn maintenance, and seasonal cleanups. However, low-star reviews highlight a pattern of delayed bid responses, incomplete work, and disputes over property damage caused by sprinkler adjustments.

  • Google rating: 4.7 out of 5 from 75 reviews (88% five-star).
  • Reviews on this page: 75 Google reviews (61 with written comments, 6 with photos).
  • Owner responses: the business replied to 73% of reviews.
  • Most recent review: October 27, 2026.
  • Service: Water Feature Installation serving Kennewick, Washington.

Data from Google, last updated November 2, 2026.

Score profile vs other water feature installation

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

Satisfaction71Reliability64Craft & service42Value100Momentum100Replies to reviews64Satisfaction: 71 (median 89)Reliability: 64 (median 88)Craft & service: 42 (median 98)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 64 (median 55)
TLC Landscape ManagementWater Feature Installation median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TLC Landscape Management: 71/100 on this factor. Category median: 89.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TLC Landscape Management: 64/100 on this factor. Category median: 88.B
64
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TLC Landscape Management: 42/100 on this factor. Category median: 98.C
42
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TLC Landscape Management: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TLC Landscape Management: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TLC Landscape Management: 64/100 on this factor. Category median: 55.B
64

Bar = this company · dark tick = category median.

Star ratings

75 Google reviews we collected

  • 5 stars6688%
  • 4 stars45%
  • 3 stars00%
  • 2 stars00%
  • 1 star57%

Praise vs complaints

Phrases our text analysis found in 61 written reviews

  • Praise9294%
  • Complaints66%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1067%
  • Reasonable427%
  • Overpriced17%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results2323%
  • Staff & attitude1919%
  • Speed & response1818%
  • Would recommend1616%
  • Price & value1111%
  • Honesty & trust88%
  • Communication33%

What customers talk about

We read 61 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I appreciate the attention to detail of the crew handling my lawn mowing this year!”
  • “Super professional and knowledgeable tech (which happed to also be the owner) came out and fixed the programming on our sprinklers.”
    “Not very professional to drag this out across weeks and weeks only to not bid a job and response time is way too long.”
  • “They came right on time, efficiently performed the service requested.”
  • “Trent and his team are dependable and easy to work with, Highly recommended!”
  • “We have used TLC for over 2 years and have had exemplary service at a great price!”
  • “Honest , hard working , family owned and operated lawn care business.”
  • “I appreciate how easy the people at the office are to communicate with.”

People customers mention

  • Trent 14 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired TLC Landscape Management for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

Fred1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We had a sprinkler system blowout. Always a pleasure. Didn’t comment on price because there was no price listed. It’s been reasonable in years past. Thank you. See you next spring.

Lawn mowing & maintenance
Elaine13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

They came right on time, efficiently performed the service requested. Thank you very much.

Great priceYard work
Carolyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

I was referred to TLC by my sister who lives near by…She’s always been pleased with TLC’s service and so am I!

Reasonable priceLawn mowing & maintenance
Devin12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fantastic job as always. Thought I needed to do a major overhaul with my sprinkler system. The guys came in for less than 2 hours, fixed the line, adjusted water flow and make sure my whole lawn has sprinkler coverage.

Great priceLawn mowing & maintenanceYard work
RobLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

Very reliable do a good job. A disagreement over xtra services is the only shadow in 4 plus years. Trust them to do you’re yard!

Yard work
KathLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We've only just joined TLC for our lawn maintenance, and we couldn't be more pleased.

Photos

Customer reviews

4.7 ★★★★★ 75 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
David Mayberry5 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent team to take care of our lawn / yard needs.

  • Price assessment: Great price
  • Services: Lawn mowing & maintenance
Response from the owner · 4 days ago

Thanks Dave, appreciate all the support and business throughout the years.

Fred Hernandez1 reviewTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a sprinkler system blowout. Always a pleasure. Didn’t comment on price because there was no price listed. It’s been reasonable in years past. Thank you. See you next spring.

  • Services: Lawn mowing & maintenance
Response from the owner · 3 weeks ago

Thanks Fred!

Elaine Lewis13 reviewsTotal number of Google reviews Elaine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They came right on time, efficiently performed the service requested. Thank you very much.

  • Price assessment: Great price
  • Services: Yard work
Response from the owner · 3 weeks ago

Thank you, Elaine for the business. Let us know if you need anything in the future! Trent Brown TLC Landscape

Carolyn Williams3 reviewsTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was referred to TLC by my sister who lives near by…She’s always been pleased with TLC’s service and so am I!

  • Price assessment: Reasonable price
  • Services: Lawn mowing & maintenance
Response from the owner · a month ago

Thanks Carolyn, we appreciate the business and your support.

Devin Westermeyer12 reviewsTotal number of Google reviews Devin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fantastic job as always. Thought I needed to do a major overhaul with my sprinkler system. The guys came in for less than 2 hours, fixed the line, adjusted water flow and make sure my whole lawn has sprinkler coverage.

  • Price assessment: Great price
  • Services: Lawn mowing & maintenance, Yard work
Response from the owner · 2 months ago

Appreciate the ongoing business Devin, glad we could help!

Rob and Sue SchulerLocal Guide · 21 reviewsTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very reliable do a good job. A disagreement over xtra services is the only shadow in 4 plus years. Trust them to do you’re yard!

  • Services: Yard work
Response from the owner · a month ago

Thanks Rob, we appreciate you guys!

Kath AdamsLocal Guide · 61 reviewsTotal number of Google reviews Kath has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We've only just joined TLC for our lawn maintenance, and we couldn't be more pleased.

Response from the owner · 3 months ago

Appreciate the words and the business this summer. You & Fred, are always kind & respectful to all of our team and we appreciate it. Let us know if you guys need anything else!

Anneliese Johnson12 reviewsTotal number of Google reviews Anneliese has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I appreciate the attention to detail of the crew handling my lawn mowing this year! Compared to other lawn mowing services that I have hired over the years, this is a far above average team!!! TLC also does an excellent job helping me with many other aspects of my lawn care, including fertilizer & weed control, sprinklers, seasonal clean up, & more. I appreciate how easy the people at the office are to communicate with. When issues come up, like a sprinkler not working, I just text and they address my needs as soon as possible. Thanks so much for the partnership TLC!!

Response from the owner · 3 months ago

Thank you for the business and honest feedback, we really appreciate it!

Chandra Sadro9 reviewsTotal number of Google reviews Chandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super professional and knowledgeable tech (which happed to also be the owner) came out and fixed the programming on our sprinklers. Such a small job, probably one many might blow off but Trent was so helpful...highly recommend!

Response from the owner · 6 months ago

Thanks Chandra, it’s was a pleasure helping you out and getting your sprinklers set up for the season. Let us know if you need anything else.

Sarah Eller3 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They do such a good job and the owner always goes above and beyond to make sure you’re happy with their work!

Response from the owner · 7 months ago

Thank you, Sarah! Pleasure doing business with you.

TLC Landscape Management on Google Maps →

Business details