Google reviewers rate TLC Pet Hospital 4.7 out of 5 based on 749 reviews, with the owner responding to 51% of comments. Customers frequently praise the facility’s cleanliness, punctual scheduling, and compassionate staff who provide clear communication and fair pricing for routine care and surgeries. However, a pattern of criticism exists regarding high costs, perceived upselling for additional exams, and inconsistent access to specific veterinators due to staff turnover.
Google rating: 4.7 out of 5 from 749 reviews (87% five-star).
Reviews on this page: 749 Google reviews (582 with written comments, 40 with photos).
Owner responses: the business replied to 51% of reviews.
Most recent review: October 20, 2026.
Service: Veterinary Technician serving Albuquerque, New Mexico.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★
749 reviews on Google
5★653
4★31
3★10
2★18
1★37
Reviews from Google, shown as published (original wording, unedited).
TZ
Trina Zahller2 reviews
★★★★★
The staff and providers have always provided excellent, kind care for my dog who is now 10 yr old. They look out for ways to reduce the financial burden of care and they have been willing to dig deep to understand his needs when he got a rare infection while traveling. I definitely recommend TLC.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 days ago
Thank you so much for sharing your experience and kind words. It’s wonderful to hear that you’ve felt supported by the team and that your dog has received thoughtful care throughout the years. Your recommendation means a lot, and we’re grateful to be a part of your dog’s journey!
They are very organized and knowledgeable. I greatly appreciate having a designated waiting area for cats. The vet and all of the staff are wonderful!
Response from the owner · 2 weeks ago
Thank you for sharing your positive experience, Karla. It's wonderful to hear that you appreciated our organized approach and the designated waiting area for cats. The kind words about our team mean a lot to us!
Friendly, helpful and caring. They even helped me get credit for my elderly dog.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you so much for sharing your experience. We're glad to hear that you found our team friendly, helpful, and caring, and that we could assist you and your dog. Your kind words mean a lot to us!
Very clean facility. Doesn't smell like a veterinarian's office. Also, I'm very impressed that they call the day after the appointment to see if our puppy is doing okay, even if it was just a routine check up. Nice personal touch!
Price assessment: Not sure
Response from the owner · a month ago
Thank you for your kind words, Mark. It’s wonderful to hear that you noticed the cleanliness of our facility and appreciated the follow-up call. Providing a comfortable environment and showing care for our patients is important to us, and we're glad your experience reflected that. Your feedback means a lot to our team!
I want to tell everyone about TLC.
The time they took with helping with our cat was tremendous. And returned the care and consideration at the end the cat's life.
Thank you to everyone at the clinic for making this painful process so easy and filled love.
Services: Service not listed
Response from the owner · a month ago
Thank you so much for sharing your kind words, Mike. It means a great deal to know that our team could provide support and compassion during such a difficult time. Your appreciation is truly valued, and we are honored to have been there for you and your cat.
We've gone to TLC since 2020 for our dog and cat. They're always great with scheduling and have fair pricing. If we needed to be seen quickly, they've always gotten us in. Once, my dog needed what was basically emergency surgery, and they fit him in quickly between existing appointments, saving his life and us a hefty emergency vet bill!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
Thank you so much for sharing your experience and for trusting us with the care of your dog and cat. It means a lot to know that you feel supported by our team, especially during urgent situations. Your kind words about our scheduling, pricing, and commitment to your pets’ well-being are truly appreciated!
Both our cats remained as comfortable as we've ever seen them outside our home, which speaks well of the atmosphere and competence of all the staff at TLC. As pet parents, we too felt comfortable with every staff member we spoke to. We definitely recommend this practice.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you for sharing your experience and kind words. It’s wonderful to hear that both you and your cats felt comfortable during your visit, and that our team was able to provide an atmosphere where everyone felt at ease. Your recommendation means a lot and is greatly appreciated!!
All the staff we kind, easy going and caring. Dr. Salas took lots of time to address my concerns and helped educate me on my dogs issue. He is easy to communicate with and I left understanding care instructions and felt heard. Thank you!
Response from the owner · 3 months ago
Thank you for sharing your experience, Nicole. It’s wonderful to hear that the team’s caring approach and Dr. Salas’s thorough communication made you feel comfortable and informed. Knowing you left feeling heard and confident in your dog’s care means a lot.
The staff are friendly and helpful. Dr. Salas and the tech team take great care with our dog's health and take time to answer our questions.
Services: Service not listed
Response from the owner · 2 months ago
Thank you so much for sharing your experience and kind words about Dr. Salas and our team. We're delighted to hear that you feel well cared for and supported during your visits, and that your questions are answered thoroughly. Your trust in us means a lot.
