Google reviewers rate Tom's Appliance Service 4.7 out of 5 based on 39 reviews, frequently praising the team for punctuality, professional communication, and fair pricing on repairs for washers, dryers, and fridges. Customers often highlight the business's ability to provide detailed explanations and helpful advice regarding appliance maintenance or replacement. However, some lower-rated reviews indicate instances where the company failed to return calls or resolve specific issues, leading to dissatisfaction with the lack of response.
Google rating: 4.7 out of 5 from 39 reviews (90% five-star).
Reviews on this page: 39 Google reviews (28 with written comments).
Owner responses: the business replied to 0% of reviews.
Reviews from Google, shown as published (original wording, unedited).
DS
Dee SturgilLocal Guide · 16 reviews
★★★★★
I definitely give Tom’s Appliance Repair five stars! Toms is much more than just an appliance repairman. He was able to order the exact Speed Queen washer I wanted and had it delivered and professionally installed in a very reasonable amount of time.<br><br>His delivery and installation fees beat the competition, and he was friendly, professional, and great to work with from start to finish.<br><br>If you’re looking for honest service, fair pricing, and someone who truly cares about his customers, I highly recommend Tom’s Appliance Repair. Support small businesses—this is one that truly deserves it!<br><br>Thank you! Dolores & John
Amazing local service - highly recommend!<br><br>Whirlpool setup a service appointment for my washer and sent Tom's Appliance Service the wrong information and they ended up balancing my washer and fixing the belt anyways. Thanks again!
I have worked with Toms Appliance for over 20 years both with Tom and Darren. They are very responsive and get the problem solved. I often call for advice before buying an appliance, As I know they would be the ones to service it and I rely on their experiences. They are friendly and trustworthy and I would highly recommend them.
Darren was out to help with my fridge. Was able to immediately identify the problem and advise on whether it was worth fixing vs. investing in a new appliance. Great service and a great company to rely on
Very Happy with our service<br>on time and professional<br>friendly and informative<br>fixed our problems and gave good<br>advice for the future use<br>no hassle with getting warranty<br>work done<br>THANK YOU
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
