iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%96+25Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 61 stump removal servicesiPosition by Experts Score among all companies we track in this category. · better than 53%
5.0★★★★★174 Google reviews · 24 photos
99%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Tom’s Tree Service five stars based on 174 reviews, noting that the owner responds to 98% of feedback. Customers frequently cite punctuality, clear communication, efficient cleanup, and reasonable pricing for services like tree trimming, removal, and palm care. One low-star review describes a failed treatment for fruit trees and unreturned calls, though the owner replied to address the issue.
Google rating: 5.0 out of 5 from 174 reviews (99% five-star).
Reviews on this page: 174 Google reviews (169 with written comments, 40 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 27, 2026.
Service: Stump Removal Service serving Orange, California.
Data from Google, last updated November 3, 2026.
Score profile vs other stump removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Tom’s Tree ServiceStump Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tom’s Tree Service: 97/100 on this factor. Category median: 97.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tom’s Tree Service: 96/100 on this factor. Category median: 97.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tom’s Tree Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tom’s Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
–
Bar = this company · dark tick = category median.
Star ratings
174 Google reviews we collected
5.0of 5
5 stars17399%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 169 written reviews
99%praise
Praise43699%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1657%
Reasonable1243%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response9221%
Staff & attitude8920%
Quality & results7818%
Would recommend6916%
Price & value5813%
Communication307%
Honesty & trust245%
What customers talk about
We read 169 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This was a big job and I was impressed with how quickly and efficiently they got everything done.”
“The crew was professional and hard-working, and Dylan, the foreman and my contact person for the day, kept me abreast of everything that was going on…”
“Excellent service from first visit through completion af the job.”
“Tom’s Tree Service acted quickly to mitigate the damaged tree.”
“I would happily recommend this company to anyone needing similar work.”
“I called in the morning and they had TJ, the owner, out that evening to give me a price that was very reasonable and fair.”
“It was easy to work with the team at Tom’s to schedule an estimate and get on the schedule for trimming and topping my trees.”
“…commercial properties and Tom has always been extremely responsive, reliable, honest, and pleasant to deal with when we call hik to handle the trees.…”
People customers mention
Phil7 reviews
Toms3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMillicent3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I couldn’t be happier with the work that Tom’s Tree service did in my backyard! I hired them to remove the Trees, shrubbery, and raised planter and level out the area. This was a big job and I was impressed with how quickly and efficiently they got everything done.
The crew was professional and hard-working, and…
Great price
NNathaniel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service from first visit through completion af the job. Dillon and team were thorough and professional. Would recommend.
Reasonable price
GGerard2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
1st time using Toms for my palm trees. These guys were great. Large professional crew, quick and cleaned up great
MMichaelLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dillon was great overseeing my tree trimming project to my satisfaction will use again thx
Reasonable price
BBobLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The crew from Tom’s Tree service was excellent! Showed up as scheduled, trimmed everything as planned, and did a great job cleaning up! I highly recommend them to anyone who needs there trees well cared for!
Reasonable price
JJoe5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dillon and the crew at Tom’s tree service were great. They did everything very well and cleaned up thoroughly afterwards.
I couldn’t be happier with the work that Tom’s Tree service did in my backyard! I hired them to remove the Trees, shrubbery, and raised planter and level out the area. This was a big job and I was impressed with how quickly and efficiently they got everything done.
The crew was professional and hard-working, and Dylan, the foreman and my contact person for the day, kept me abreast of everything that was going on throughout the day. The transformation is incredible. My backyard looks so much more open, and they did exactly what I wanted. The before and after pictures speaks for themselves. Thank you for a job. Well done. I would happily recommend this company to anyone needing similar work.
Price assessment: Great price
Response from the owner · 2 days ago
Millicent, what an incredible review to wake up to, thank you!!! Taking down structured planters and clearing out heavy growth to open up a yard takes serious coordination, and Dylan and the crew will be so proud to hear that their efficiency and hard work stood out to you. The pictures really do say it all! Thank you for choosing Tom's Tree Service and for recommending us to your neighbors. Appreciate it!
N
Nathaniel Lane2 reviewsiTotal number of Google reviews Nathaniel has written across all businesses on Google Maps, not just this one.
Excellent service from first visit through completion af the job. Dillon and team were thorough and professional. Would recommend.
Price assessment: Reasonable price
Response from the owner · 2 days ago
Nothing beats hearing that we nailed it from start to finish! Dillon and the crew take a lot of pride in their thoroughness, so your review means the world to us. Thank you, Nate!
G
Gerard Papa2 reviewsiTotal number of Google reviews Gerard has written across all businesses on Google Maps, not just this one.
1st time using Toms for my palm trees. These guys were great. Large professional crew, quick and cleaned up great
Response from the owner · 2 days ago
First-time clients like you make what we do so rewarding! We truly appreciate you trusting us with your palms Gerard and look forward to keeping them in great shape for years to come.
M
Michael EstradaLocal Guide · 16 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
The crew from Tom’s Tree service was excellent! Showed up as scheduled, trimmed everything as planned, and did a great job cleaning up! I highly recommend them to anyone who needs there trees well cared for!
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you so much for the loud vote of confidence! Following through on the plan and leaving your property pristine is standard for our crew. We appreciate you spreading the word, Bob!
J
Joe Pistilli5 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Dillon and the crew at Tom’s tree service were great. They did everything very well and cleaned up thoroughly afterwards.
Price assessment: Great price
Response from the owner · a week ago
Thanks a ton for the high praise! Hearing that Dillon’s team knocked it out of the park for you never gets old. We're here anytime you need us again, Joe!
P
pat mcguinnessLocal Guide · 104 reviewsiTotal number of Google reviews pat has written across all businesses on Google Maps, not just this one.
Showed up on time and completed the job in record time. Trees trimmed well and all the debris was removed leaving the yard clean.
Price assessment: Reasonable price
Response from the owner · a week ago
Appreciate you giving credit to our team's pace and cleanup! Making tree care quick and hassle-free is always the goal, Pat. Thanks again, and we look forward to the next visit!
M
Madalyn Redlinger1 reviewiTotal number of Google reviews Madalyn has written across all businesses on Google Maps, not just this one.
Incredibly easy to work with! TJ was super knowledgable and responsive. We needed to get a palm tree removed ASAP as we were redoing the hardscaping in our front yard - and they were able to work within our quick deadline. Will definitely use again for any of our tree needs.
Response from the owner · a week ago
So glad TJ and the crew could pull this off quickly for you, Madalyn! Thank you for putting your trust in us for your front yard project, we look forward to helping with your future tree needs.
B
Brian LeeLocal Guide · 76 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
It was easy to work with the team at Tom’s to schedule an estimate and get on the schedule for trimming and topping my trees. They made quick and thorough work of it and cleaned up after. Wouldn’t hesitate to use them again.
Price assessment: Reasonable price
Response from the owner · a week ago
Brian, thank you so much for the feedback! We loved working with you on this project, and the trees look great. Catch you on the next round!
P
patty mcdaniel6 reviewsiTotal number of Google reviews patty has written across all businesses on Google Maps, not just this one.
Tom's tree service was wonderful, they showed up on time, were polite, cleaned up as if they never were here. Our trees were trimmed professionally not just chopped off straight st top, they look beautiful. I highly recommend them and will use them again. We have 13 trees.
Price assessment: Great price
Response from the owner · a year ago
We are delighted to hear you had such a wonderful experience with Tom's Tree Service!
It means a lot that you noticed our team's punctuality, politeness, and especially the professional trimming of your 13 trees. We always strive for that "cleaned up as if they never were here" finish!
We truly appreciate your high recommendation and look forward to serving you again!
