Retard Wrangler3 reviewsTotal number of Google reviews Retard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service
Tone Films | Garland Video Production Company
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 216 video production companiesPosition by Experts Score among all companies we track in this category. · better than 94%
5.0 ★★★★★ 56 Google reviews · 21 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
Sep 2026latest review
Tone Films | Garland Video Production Company at a glance
Google reviewers rate this Dallas video production company five stars based on fifty-six reviews, with the owner responding to eighty-eight percent of feedback. Customers consistently highlight professional videography, engaging editing, and high-quality production. Recurring themes include excellent customer service, effective communication, and reliable camerawork. The provided excerpts contain no low-star ratings or specific criticisms regarding punctuality, pricing, or other service aspects.
- Google rating: 5.0 out of 5 from 56 reviews (100% five-star).
- Reviews on this page: 56 Google reviews (56 with written comments, 1 with photos).
- Owner responses: the business replied to 88% of reviews.
- Most recent review: September 29, 2026.
- Service: Video Production Company serving Dallas, Texas.
Data from Google, last updated November 4, 2026.
Score profile vs other video production companies
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tone Films | Garland Video Production Company: 100/100 on this factor. Category median: 99.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tone Films | Garland Video Production Company: 99/100 on this factor. Category median: 97.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tone Films | Garland Video Production Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
–
Bar = this company · dark tick = category median.
Star ratings
56 Google reviews we collected
- 5 stars56100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 56 written reviews
- Praise30100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1343%
- Quality & results723%
- Communication620%
- Would recommend413%
What customers talk about
We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional videographer, and excellent communication!”
“Absolutely amazing videographer and provided a great experience!”
“I really like the way he’s edited his videos, it’s very engaging, and he also has great communication and confidence”
“Exceptional quality of videography, would recommend”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
suvarna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I really like the way he’s edited his videos, it’s very engaging, and he also has great communication and confidence
Treasure4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very professional, good customer service and kind!!! Please work with him, he’ll work with you
Cameron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely amazing videographer and provided a great experience! Very professional as well!
Alexis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The videographer produces very professional videos/films. You can tell through the quality, the emphasis of importance of the product being filmed, the persuasion, and overall aesthetic and colors to heighten the focus on the product being filmed. Highly recommend! Please check the videographers work to see for yourself!
Jesswin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great guy. Very open to communication. His videos are very detailed and very persuasive. Great reach out to community and a nice person to talk to.
DanielLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great people who know what to do to get you completed. Excellent customer service too. Recommend 10/10
Photos
Customer reviews
5.0 ★★★★★ 56 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
nirmit2 reviewsTotal number of Google reviews nirmit has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleexcellent customer service
Response from the owner · 3 weeks ago
Nirmit, this is great to hear! Excellent customer service is something we work hard at, so it means a lot that it stood out to you. Being a Garland video production company that people enjoy working with is exactly what we aim for. Andrei, Tone Films
Rishab Ohri10 reviewsTotal number of Google reviews Rishab has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service
Response from the owner · 3 weeks ago
Rishab, thanks so much for the kind words about our customer service. We want every client of our Garland video production company to feel looked after from the first call to the final delivery. Hope to work with you again soon. Andrei, Tone Films
Foraam Mist1 reviewTotal number of Google reviews Foraam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat work, loved it.
Response from the owner · 3 weeks ago
Foraam, we are so glad you loved the work! Hearing that from someone is the best part of running a Garland video production company. Thank you for taking the time to share it. Andrei, Tone Films
Romina Nabavi1 reviewTotal number of Google reviews Romina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat videography skills!!
Response from the owner · 3 weeks ago
Thank you for the enthusiasm, Romina! We put real care into every frame, and your compliment on the videography skills will be passed along to the whole team. Grateful for the support of a local Garland video production company like ours. Andrei, Tone Films
Sum Tabassum5 reviewsTotal number of Google reviews Sum has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional videographer, and excellent communication!
Response from the owner · 3 weeks ago
What a kind review, thank you! Clear communication matters just as much to us as the camera work, so I am glad both felt professional to you. Feedback like this keeps our Garland video production company growing. Andrei, Tone Films
Sarah Dwekat2 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleediting skills are fire and great customer service!!!
Response from the owner · 3 weeks ago
Sarah, love hearing that the editing landed so well! Great customer service and a strong edit are two things we never compromise on. Thanks for the shout out to our Garland video production company. Andrei, Tone Films
suvarna baranwal1 reviewTotal number of Google reviews suvarna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI really like the way he’s edited his videos, it’s very engaging, and he also has great communication and confidence
Response from the owner · 3 weeks ago
Suvarna, thank you for this. Making videos that keep people engaged is what our Garland video production company cares about most, so your comment on the editing really made our day. Glad the communication felt clear and confident too. Andrei, Tone Films
Mohsin K4 reviewsTotal number of Google reviews Mohsin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good customer service, good communication and very good at his work.
Response from the owner · 3 weeks ago
Mohsin, thanks for noticing the communication and the quality of the work. Those are the two things we hold ourselves to at our Garland video production company on every single project. We appreciate you taking a moment to write this. Andrei, Tone Films
Treasure4 reviewsTotal number of Google reviews Treasure has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional, good customer service and kind!!! Please work with him, he’ll work with you
Response from the owner · 3 weeks ago
Treasure, your review put a smile on our faces! Being professional and kind is how we like to work, and we are glad it showed. Anyone looking for a Garland video production company that will truly work with them is always welcome to reach out. Andrei, Tone Films
Tone Films | Garland Video Production Company on Google Maps →
Business details
- Address: 1801 Commerce St, Garland, TX 75040
- Phone: (650) 918-9201
- Website: tonefilms.com
- Service area: Dallas, TX