Mahyar Shahbazi9 reviews
We used them for our block party this weekend and we had a great experience. The delivery and set up was a breeze and they were very professional. We will use them again next year!
Review from Google · view on Google
Top Flight Bounce House
Top Flight Bounce House at a glance
Google reviewers rate Top Flight Bounce House 4.5 out of 5 based on 47 reviews, frequently citing affordable pricing, easy online reservations, and professional staff who often arrive early for setup. However, several low-star reviews highlight a pattern of unreturned calls and emails regarding refunds, alongside complaints about late deliveries or unavailable equipment that forced last-minute substitutions. The owner has responded to only 6% of these reviews.
- Google rating: 4.5 out of 5 from 47 reviews (81% five-star).
- Reviews on this page: 47 Google reviews (28 with written comments, 1 with photos).
- Owner responses: the business replied to 6% of reviews.
- Most recent review: August 14, 2023.
- Service: Bounce House serving Kansas City, Missouri.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.5
★★★★★47 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Brian KalebaughLocal Guide · 33 reviews
Fantastic company. Dylan was our installer and he was very professional, he was early and came to remove it later than planned so the kids had some bonus time. Incredible customer service. All in all highly recommend
Review from Google · view on Google
Patrick BurgerLocal Guide · 3 reviews
I had a great experience from start to finish. Prompt communication from the owner helped with my reservation. The bounce house was delivered and set up ahead of schedule, and the staff tried a couple of different spots in my yard before finishing the setup. Easy online reservation and payments. My son's birthday party went great. We'll use Top Flight again.
Review from Google · view on Google
Stacy Smith6 reviews
We rented the Mickey Mouse bounce house for my sons 2nd birthday and had a blast. The bounce house was affordable and easy! I was able to reserve the bounce house easily, then they set it up early and took it down in a timely manner. No action needed on my part for the party and it was great.
Review from Google · view on Google
Justin Lenhert4 reviews
In short, they showed up an hour and 45 minutes late and missed over half the party. When I asked for a partial refund (half), they never responded to my calls or emails.
Review from Google · view on Google
Allison McCleish9 reviews
We won't be giving them our business again. We used them last year and they were so friendly and happy to do business and even waived the delivery fee since we were 26 miles away when their cap was 25 miles because it "wasn't a big deal." A few days before our event, we were told that the unit we selected had broke and that they could replace it with a different unit. It was something less desirable, but we were happy at least they had something available. Luckily, it was still something my kids enjoyed. They allowed us to even keep it overnight because it wasn't reserved the next day. Because of their great customer service, we thought we'd use them again this year. I called to book and was told I'd have to pay a delivery fee for being ONE MILE over their boundary. I even reminded the girl who gave me the discount last year that they waived it for me. She proceeded to pull up an invoice that was not mine and tried to tell me that I did in fact pay a delivery fee. I said that it was going to put us over our budget and that I'd have to look elsewhere. She proceeded to tell me that they're almost booked and just can't make an exception (their website says otherwise about availability). Then she wished me luck on finding something closer to me. I thought that was just very arrogant and disrespectful. I talked to other companies and I got nowhere near that kind of attitude. Very disappointing.
Response from the owner · 5 years ago
Hi Allison, thank you for sharing your concerns with us, and we appreciate the feedback. As a small, family owned business we take into serious consideration of how our customers feel about their experience with us, the good and the not so good. First, we are so pleased to hear that your family enjoyed our inflatable last year and that you got to keep it even longer, despite it not being what you originally ordered. Safety is very important to us, and as we inspect each inflatable and run safety checks before going to each customer, we sometimes find issues that may not be of the quality of standard we strive to give our customers, and sometimes have to offer replacements last minute. Thank you for your understanding about this. Unfortunately, we have to implement delivery fees to customers who are a little further out from our point of origin in Riverside, MO. As a small business, we take pride in the maintenance needed for our fleet of trucks that transport our staff and our products safely out to families all over Kansas City, and surrounding areas, and we apologize if our fees fell outside of your budget this year. As more and more people are able to get out with their families this year, as opposed to last year, we are booking out at a faster rate, and are not offering any delivery specials at this time, unfortunately. We understand completely, that you may need to look elsewhere, and would be happy to help provide other recommendations that may be closer to your location. Please feel free to give us a call anytime to discuss further, or if you would just like to have a list of recommendations, we would be happy to provide them. Thank you again for your feedback, as it helps us to grow and continue to be the best that we are always determined to be.
Review from Google · view on Google
Emily Marie8 reviews
Top Flight Bounce House is not just for kids! It’s great for adults too! Thank you Tra for all of your help.
Review from Google · view on Google
peter wakeLocal Guide · 54 reviews
Brought the equipment set it up very friendly staff kids had a great time came and took down in and out thank you
Review from Google · view on Google
Michelle Robinson7 reviews
Thanks so much for yourservices we enjoyed the bounce houses and I highly recommend you guys and we'll be using you in the near future thank you so much for your professionalism your kindness and honesty
Response from the owner · 6 years ago
Thank you so much for the great review! We look forward to hearing from you again!
Review from Google · view on Google
marze Thomas3 reviews
Customer service is horrible place sucks
Review from Google · view on Google
Business details
- Phone: (913) 780-5867
- Website: topflightbouncehouse.com
- Service area: Kansas City, MO