Chimney services · Houston, TX · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%99+30.5Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 22 fireplace installation & repairiPosition by Experts Score among all companies we track in this category. · better than 81%
5.0★★★★★123 Google reviews · 24 photos
99%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Top-Gas Fireplace Services five stars based on 123 reviews, with the owner responding to 98 percent of them. Customers frequently highlight punctuality, clear communication, reasonable pricing, and thorough diagnostics for gas fireplace repairs, installations, and maintenance. Technicians are described as knowledgeable and professional, often providing same-day service and explaining necessary work without pushing unnecessary plans. One three-star review noted a missed in-person visit where the office appeared closed despite listed hours, though the customer did not receive service.
Google rating: 5.0 out of 5 from 123 reviews (99% five-star).
Reviews on this page: 123 Google reviews (120 with written comments, 14 with photos).
Owner responses: the business replied to 98% of reviews.
Score profile vs other fireplace installation & repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
Top-Gas Fireplace ServicesFireplace Installation & Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Top-Gas Fireplace Services: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Top-Gas Fireplace Services: 99/100 on this factor. Category median: 91.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Top-Gas Fireplace Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
–
Bar = this company · dark tick = category median.
Star ratings
123 Google reviews we collected
5.0of 5
5 stars12299%
4 stars00%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 120 written reviews
100%praise
Praise297100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response6722%
Staff & attitude6522%
Quality & results5719%
Would recommend5318%
Price & value2910%
Communication207%
Honesty & trust72%
What customers talk about
We read 120 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Isaac was quick to respond, easy to schedule with, showed up on time, worked quickly, provided a thorough assessment, was very polite, & most importan…”
“…up on time, worked quickly, provided a thorough assessment, was very polite, & most importantly, fixed the problem.…”
“…easy to schedule with, showed up on time, worked quickly, provided a thorough assessment, was very polite, & most importantly, fixed the problem.…”
“I would recommend Isaac and Top Gas to anyone looking for fireplace service or new installations.”
“The service was excellent, the pricing was reasonable, and the technician was very knowledgeable and did a fantastic job with my fireplace.”
“Im very happy with this company, good communication and came on time and got my fireplace repaired in no time”
“Professional, friendly, and truly honest , it’s hard to find anything like this these days.”
People customers mention
Isaac11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KateLocal Guide · 50 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Making new house fireplace maintenance super easy! This is the first home we’ve had with a fireplace (and apparently it wasn’t maintained regularly - dusty!!!) but everything looks sparkly clean and now works great!! Thanks again!
Lynn6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great work! Cleaned my 2 fireplaces and made sure everything was working properly. Highly recommend.
Alice6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Isaac was quick to respond, easy to schedule with, showed up on time, worked quickly, provided a thorough assessment, was very polite, & most importantly, fixed the problem.
ELocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Thank you Isaac for responding so quickly to my initial call to diagnose my fireplace issue. And thank you for patiently assisting me in choosing the perfect new system for our home. I would recommend Isaac and Top Gas to anyone looking for fireplace service or new installations. 10/10!
CARMEL1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had an excellent experience with Top Gas Fireplace! The service was excellent, the pricing was reasonable, and the technician was very knowledgeable and did a fantastic job with my fireplace. I really appreciated his expertise and the quality of his work. It’s a relief to find a company you feel confident calling…
SallyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great company! Isaac was very professional, knowledgeable, and thorough. He fixed 3 fire bowls in my backyard yard. They are working great. I would highly recommend Isaac and Top Gas Fire place services.
Making new house fireplace maintenance super easy! This is the first home we’ve had with a fireplace (and apparently it wasn’t maintained regularly - dusty!!!) but everything looks sparkly clean and now works great!! Thanks again!
Response from the owner · 5 days ago
Thank you for your kind words! We’re glad we could get your fireplace cleaned, serviced, and working properly again. We truly appreciate your trust in Top-Gas Fireplace Services!
Lynn DiGiovanni6 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Great work! Cleaned my 2 fireplaces and made sure everything was working properly. Highly recommend.
Response from the owner · 5 days ago
Thank you for the great review and recommendation! We're glad we could help with your fireplace cleaning and maintenance, ensuring both gas fireplaces are working safely and properly. We appreciate you trusting Top-Gas Fireplace Services for your fireplace service needs in Houston!
Alice Kay6 reviewsiTotal number of Google reviews Alice has written across all businesses on Google Maps, not just this one.
Isaac was quick to respond, easy to schedule with, showed up on time, worked quickly, provided a thorough assessment, was very polite, & most importantly, fixed the problem.
Response from the owner · 5 days ago
Thank you so much for the great review! I'm glad we could get your fireplace repaired and working properly again. We truly appreciate your trust in Top-Gas Fireplace Services for your fireplace repair needs in Houston!
E AtkLocal Guide · 17 reviewsiTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Thank you Isaac for responding so quickly to my initial call to diagnose my fireplace issue. And thank you for patiently assisting me in choosing the perfect new system for our home. I would recommend Isaac and Top Gas to anyone looking for fireplace service or new installations. 10/10!
Response from the owner · a week ago
Thank you so much for your kind words and recommendation! It was a pleasure helping you find the perfect gas fireplace system for your home. I truly appreciate your trust in Top-Gas Fireplace Services and are always here for your fireplace service and installation needs in Houston!
CARMEL OREARDON1 reviewiTotal number of Google reviews CARMEL has written across all businesses on Google Maps, not just this one.
I had an excellent experience with Top Gas Fireplace! The service was excellent, the pricing was reasonable, and the technician was very knowledgeable and did a fantastic job with my fireplace. I really appreciated his expertise and the quality of his work. It’s a relief to find a company you feel confident calling when you need help. I highly recommend Top Gas Fireplace!
Response from the owner · a week ago
Thank you for your kind words and recommendation! I'm glad you were happy with my fireplace service, fair pricing, and workmanship. I truly appreciate your trust in Top-Gas Fireplace Services!
Sally HrebenarLocal Guide · 14 reviewsiTotal number of Google reviews Sally has written across all businesses on Google Maps, not just this one.
Great company! Isaac was very professional, knowledgeable, and thorough. He fixed 3 fire bowls in my backyard yard. They are working great. I would highly recommend Isaac and Top Gas Fire place services.
Response from the owner · a month ago
Thanks for the great review! I'm glad I got your fire bowls fixed up and working again. Appreciate the support!
Ken Moss9 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Issac was great, showed up on time was very informative about diagnose of the problem, fixed it and everything is working great! I will recomend to all my friends and relatives!
Response from the owner · a month ago
Thanks so much for the review! I'm glad I got your fireplace working great for you. We really appreciate your recommendations to friends and family! Thanks for Choosing Top-Gas Fireplace Services!
Alfredo C Flores Jr8 reviewsiTotal number of Google reviews Alfredo has written across all businesses on Google Maps, not just this one.
Top - Gas fireplace services came to our house today to install a bi-fold glass door system!
Great service, and arrived today on time!
Quick installation turnaround, and even cleaned up like it was his own home!
I recommend calling Top Gas fireplace services for your home fireplace needs!
Al Flores
Response from the owner · a month ago
Thanks so much for the review, Al! So glad I could get your fireplace bi-fold glass doors installed on time and clean up properly afterward. Appreciate the recommendation and your business!
Linda Daab1 reviewiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Isaac was very knowledgeable and friendly. He was very quick to get my issue taken care of. His prices were very good.
Response from the owner · 2 months ago
Thank you for your kind review! I'm glad I could get your fireplace repaired quickly and at a fair price. I appreciate your support and look forward to helping you again in the future
Tim CasserlyLocal Guide · 75 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Isaac did a great job on our fireplace! It was in pretty bad shape, but he figured out the issue and fixed it with no problems, at a great price, and he did it quickly! Highly recommended.
Response from the owner · 2 months ago
Thank you for the kind words! I'm glad I could get your fireplace working again and that you were happy with the repair, pricing, and service. I truly appreciate your recommendation and your business!
