Analyzing 9,846,5309.8M ReviewsFor 27,73527.7K Experts
Google reviewers rate Top Gear Auto Care 4.8 out of 5 based on 589 reviews, with the owner responding to 98% of feedback. Customers frequently describe the shop as punctual, communicative, and reasonably priced, noting that staff explain repairs clearly and treat clients with courtesy. Services include brake repairs, inspections, tire changes, and emissions testing. However, low-star reviews highlight recurring complaints about unexpected price increases beyond initial quotes, perceived dishonesty regarding completed work, and unprofessional behavior during disputes.
Data from Google, last updated November 11, 2026.
589 Google reviews we collected
Phrases our text analysis found in 437 written reviews
How often each topic comes up in the written reviews
We read 437 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very communicative on what’s going on and very nice guys.”
“YOU CANNOT TRUST THESE GUYS THE OWNER IS VERY UNPROFESSIONAL AND THERE NOT HONEST HORRIBLE BUSINESS!”
“They were quick, honest, and professional, and fixed the broken part on my car efficiently.”
“They fixed my grinding brakes at a very reasonable price.”
“Did not over charge or sold me parts or services I didn’t need.”
“Top gear crew did an excellent job with my forester!”
“They didn’t even take time to look at the rear ones cuz it was the rear ones making the grinding noise and it’s bent, rly terrible scamming ahh.”
“I highly recommend this place for your vehicle well worth it”
“Based on my experience, I cannot recommend this shop.”
“They were very honest, courteous and professional, highly reccomend.”
“This store scammed me for 1200$, I went in for a wheel bearings problem and ac blower making noise, they never touched the bearings, dude said he just…”
“They explain everything to you and show you the problems as well.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 589 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great shop. Very communicative on what’s going on and very nice guys. Great job on the Porsche.
Great experience with this mechanic shop. They were quick, honest, and professional, and fixed the broken part on my car efficiently. I highly recommend them!
An Arabic guy answers the phone says hello how can I help you and then he says I can't hear you then I spoke up to him and then he tells me why are you yelling !!! How RUDE horrible customer service!!
Hi J B, we’re sorry to hear about your experience. It sounds like there may have been a misunderstanding due to a poor phone connection. Our team would never intentionally disrespect a customer, and we always strive to provide friendly and professional service. We appreciate your feedback and will use it to improve our communication. We hope you'll give us another opportunity to provide you with a better experience. — Top Gear Auto Care Team
Happy customer. There is a reason why Top Gear is highly rated. They fixed my grinding brakes at a very reasonable price. Customer service is good as well.
Thank you, Nathaniel, for the awesome review! We're glad we could get your brakes taken care of at a fair price and make your experience a positive one. Providing quality repairs and excellent customer service is what we strive for every day. We truly appreciate your trust in Top Gear Auto Care and look forward to helping you with any future automotive needs. Drive safe!
This place was very clean the staff truly cares for their customers and prices were very reasonable and got me in the same day. They explain everything to you and show you the problems as well. I highly recommend this place for your vehicle well worth it
Thank you so much, Sandy, for your wonderful review and recommendation! We're happy to hear that you appreciated our clean facility, honest communication, and reasonable pricing. We believe every customer deserves to understand exactly what's going on with their vehicle before any repairs are made. It was a pleasure getting you taken care of the same day, and we truly appreciate you trusting Top Gear Auto Care with your vehicle. We look forward to seeing you again whenever you need us!
Good honest people.
Thank you, David! We truly appreciate your kind words. Honesty and integrity are at the heart of everything we do at Top Gear Auto Care. We're grateful for your support and for taking the time to share your experience. It's always a pleasure serving customers like you!
Amazing service, kind people. and very good at communication. I went in for an inspection because I was hearing a weird noise on my brakes. Once my $80 inspection was done, they had told me that I had multiple problems with the car and they even provided pictures. Once they started working on my car and I went back to check on it, they had told me they found more problems with it, but they also told me that it was on them, so I wouldn’t have to pay forThe The Very kind of them Not at 10 service, would definitely recommend, and I am definitely going back if I need anything else worked on my car.
Thank you for taking the time to share your experience with us! We're thrilled to hear that our team made you feel comfortable and kept you informed throughout the repair process. We believe in being transparent with our customers, providing clear explanations, and standing behind our work. Your trust and recommendation mean a lot to our entire team. We're grateful you chose Top Gear Auto Care and look forward to being your go-to shop for any future repairs. Safe travels!
Shady as all heck! Might do a good job with the Emissions testing but I wouldn’t want anything else repaired there. Nothing but a run around.
Hi Dave, we're sorry to hear about your concerns. However, we'd like to clarify that Top Gear Auto Care does not offer emissions testing, so there may be some confusion regarding our business. We take pride in providing honest, professional service and treating every customer with respect. If you've had an experience with our shop, we welcome you to contact us directly so we can better understand and address your concerns. Thank you.
I don’t want my car serviced here. Skechy customers
Hi Alemayehu, we're sorry to see your review. At Top Gear Auto Care, we work hard to maintain a welcoming, safe, and professional environment for everyone who visits our shop. We believe every customer deserves to be treated with respect, and we don't feel it's fair to judge our business based on other customers. Our team is committed to providing honest, reliable automotive service, and we welcome you to experience that firsthand. Thank you.
Top gear crew did an excellent job with my forester! Very fair pricing for such a quick job which included ordering parts & multiple repairs. We are very happy with the work. Thank you again
Thank you, Bridg, for the fantastic feedback! It was a pleasure working on your Subaru Forester, and we're glad our crew could get everything taken care of quickly, even with multiple repairs and parts needing to be ordered. We know how important it is to get your vehicle back on the road without breaking the bank. Your satisfaction means a lot to us, and we'll be sure to share your kind words with the team. Thank you for choosing Top Gear Auto Care, and we're always here whenever you need us!
Analyzing 9,846,5309.8M ReviewsFor 27,73527.7K Experts