Google reviewers rate Top Notch Septic 4.9 out of 5 based on 191 reviews, noting the owner responds to 99% of feedback. Customers frequently praise the company for punctual tank pumping, inspections, and system replacements, highlighting thorough explanations of maintenance and fair pricing. However, low-star reviews indicate a pattern of communication failures, including unanswered calls and significant delays in scheduling major replacement projects.
Google rating: 4.9 out of 5 from 191 reviews (97% five-star).
Reviews on this page: 191 Google reviews (185 with written comments, 10 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 23, 2026.
Service: Septic Tank Service serving Rockledge, Florida.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
191 reviews on Google
5★185
4★2
3★0
2★0
1★4
Reviews from Google, shown as published (original wording, unedited).
PB
Peter BeckLocal Guide · 12 reviews
★★★★★
Yesterday 10/22/26 we had a septic tank drain service performed. The experience using Top Notch Septic was fantastic. The crew of Dennis and his young helper for the dig up and drain then Rico for the install of Drain Fill Risers were excellent. I've never seen any crew work harder than these guys. They were all very pleasant, professional, courteous and communicated everything excellently. The young lady Monica was most helpful in getting everything scheduled and completed. We could not be happier. and we highly recommend them for your septic system needs.
Response from the owner · 2 days ago
Thank you so much for the wonderful review, Peter! We’re thrilled to hear that you had such a positive experience with our team. Dennis, Rico, and the rest of our crew take great pride in working hard, treating our customers with respect, and making sure every job is completed with care and professionalism. We’ll be sure to share your kind words with everyone, including Monica, who works hard behind the scenes to keep everything scheduled and running smoothly.
We truly appreciate you recognizing the effort our team puts into every job. It means a lot to us to know that you were happy with both the service and the communication throughout the process. Thank you for trusting Top Notch Septic with your septic system needs and for recommending us to others. We’re grateful for your business!
Every time I have worked with Steven he is always professional, responsive, and kind. 100% recommend.
Response from the owner · 6 days ago
Thank you so much for the kind words and continued support! We truly appreciate you taking the time to share your experience. Providing professional, responsive, and friendly service is something we take pride in, and it means a lot to know that has been your experience with Steven. Thank you for recommending Top Notch Septic and for your continued trust in us!
Kyle came out I had a great time with him he did a very good job and I thought the price was right he pumped out the septic tank
Price assessment: Great price
Price: $200–400
Response from the owner · a week ago
Thank you so much for the great review! We’re glad to hear you had a great experience with Kyle and that he did an excellent job pumping your septic tank. Kyle takes pride in providing quality service, treating our customers right, and making sure they have a positive experience from start to finish.
We’ll be sure to share your kind words with him! We truly appreciate your business and are happy you felt the service was worth the price. Thank you for choosing Top Notch Septic!
Highly recommend Top Notch Septic to anyone looking for a quality inspector for their septic system. Huge thank you to Mr. Steven, the owner, for his respect and efficiency. Always applaud an owner for doing hands-on work himself. From the time I called the office to the completion of the inspection, I was pleasantly impressed by the friendly and ultra-professional employees at this company. For any of your future septic needs, I implore you to give your business to this organized and hardworking father who provides second mile service. - Vincenzo DeLuca
Price assessment: Great price
Services: Septic system installation
Response from the owner · a week ago
Thank you so much for the incredibly thoughtful review, Vincenzo! I truly appreciate you taking the time to share your experience and recognize the effort our entire team puts into providing quality service. As the owner, I believe in being hands-on and making sure our customers receive the same level of care and attention I would expect for my own family.
I’m glad you had a positive experience from your first call to the office through the completion of your inspection. We take pride in being professional, thorough, and willing to go the extra mile for our customers. Your kind words and recommendation mean a great deal to me and everyone at Top Notch Septic. Thank you for your trust and for giving us the opportunity to serve you!
Great Service, Did an amazing job. Everything was explained perfectly. Highly recommend. Thank You Kyle 😊
Price assessment: Great price
Price: $200–400
Services: Drain cleaning
Response from the owner · a week ago
Thank you so much for the wonderful review, Lideysa! 😊 We’re happy to hear Kyle provided great service and took the time to explain everything clearly. We believe keeping our customers informed and helping them understand their septic system is just as important as getting the job done right.
We’ll be sure to share your kind words with Kyle! Thank you for choosing Top Notch Septic and for recommending us. We truly appreciate your business!
I called on a Monday to have my septic pumped. On Tuesday Kyle O showed up and got to work. While pumping he explained many parts of the septic system to me and how to maintain it. Kyle went above and beyond what was required of him. Great Employee and a great company. Fast. Clean. Knowledgeable. I've already recommended Top Notch to multiple people.
Price assessment: Reasonable price
Price: $200–400
Services: Service not listed
Response from the owner · a week ago
Thank you so much, Matt! We really appreciate you taking the time to leave such a great review and for recommending Top Notch to others.
We’re glad Kyle was able to take care of your pump-out quickly and, more importantly, take the time to explain your septic system and how to keep it running properly. Going above and beyond for our customers is exactly what we strive for, and we’ll be sure to pass along your kind words to Kyle.
Thank you again for choosing Top Notch Septic and for trusting us with your system. We truly appreciate your business and your recommendations!
My family and I chose to go with Top Notch due to their understanding, communicative, and always available team. My only gripe, which is something not in their control, was how long the turn around time was for a septic and drainage system replacement. It took at least 3-4 months for the work to be started which was agony, but the team offered us great accommodations in the meantime. When it came down to installation day, the team was in and out with friendly staff and they even got rid of pesky tree stumps in our yard. Would highly recommend and would also recommend to start your septic projects with them BEFORE you run into issues like our family did due to the turn around.
Price assessment: Great price
Price: $1,400–1,600
Services: Septic system installation
Response from the owner · 2 weeks ago
Thank you so much for the thoughtful and honest review, Adrian & Yvette. We truly appreciate you and your family choosing Top Notch Septic and for recognizing our team’s communication, availability, and willingness to help throughout the process.
We completely understand how frustrating the roughly 3 month wait was for the Health Department. Unfortunately, much of the turnaround time for a septic and drainfield replacement is dependent on the permitting and approval process, which is outside of our control as you know but we stuck to getting it done within a couple weeks of getting the approved permit. We know that waiting while dealing with septic issues can be stressful, so we’re glad we were able to provide some accommodations and help make that time a little easier as we always do for our customers.
Once we were able to get started, we’re happy our installation team got everything completed efficiently and was able to take care of those pesky tree stumps while they were there! We always try to do the little extra things when we can. Thank you again for your recommendation and for the great advice to start the septic process before an emergency happens. We truly appreciate your business and are glad we could get your family’s new system taken care of.
Kyle was outstanding! He went above and beyond pumping the tanks. He took the time to explain the process and quickly found the tank access and showed me the condition of my tanks. I'm having Top Notch installing raisers next week. Great price and great service. Definitely recommend, and will make them my go to for any septic tank service. Thanks!!!
Response from the owner · 3 weeks ago
Thank you so much, Angel! We’re thrilled to hear Kyle went above and beyond for you. We believe taking the time to explain the process and show our customers the condition of their system is just as important as doing the work itself.
We’re glad Kyle was able to locate the tank access quickly and give you a good look at what’s going on with your system. We’re looking forward to getting those risers installed for you next week and making future maintenance even easier!
Thank you for choosing Top Notch Septic and for trusting us with your septic needs. We truly appreciate the recommendation and look forward to being your go to septic company!
Kyle did an excellent job. Educated us on prevention and maintenance. Your service is definitely TOP Notch! Much better than the service we have used in the past. We will use and recommend your service in the future.
Price assessment: Reasonable price
Price: $200–400
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you so much for the wonderful review, Larry! We’re glad to hear Kyle took such great care of you and took the time to explain how your septic system works, along with some important tips for prevention and maintenance. Educating our customers is a big part of what we do because we want you to feel confident taking care of your system long after we leave.
We truly appreciate your kind words about Kyle and our service, and we’re especially grateful that you’ve chosen Top Notch Septic for your future septic needs. Thank you for your business and for recommending us!
Kyle pumped out the septic tank. Great guy... Very informative and answered all questions. Didn't rush the job.
Price assessment: Great price
Price: $200–400
Services: Drain cleaning
Response from the owner · 3 weeks ago
Thank you so much for the great review! We’re glad to hear Kyle took the time to explain everything, answer all your questions, and make sure you understood your septic system. We never want our technicians to feel rushed, and we appreciate you recognizing Kyle for taking the extra time to do the job right. We’ll be sure to pass along your kind words to him. Thank you for choosing Top Notch Septic!
