Customers rate the service 4.9 out of 5 based on 547 reviews, frequently citing thorough deep cleaning, punctuality, and clear communication regarding pricing and scheduling. The owner responds to 97% of feedback. While most clients praise the professional and friendly nature of the staff, a few low-star reviews note instances of poor communication, unmet expectations regarding completed tasks, or negative interactions with the owner regarding payment.
Google rating: 4.9 out of 5 from 547 reviews (96% five-star).
Reviews on this page: 547 Google reviews (450 with written comments, 4 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 18, 2026.
Service: Window Cleaner serving El Paso, Texas.
Data from Google, last updated November 13, 2026.
Star ratings
547 Google reviews we collected
4.9of 5
5 stars52596%
4 stars102%
3 stars31%
2 stars10%
1 star81%
Praise vs complaints
Phrases our text analysis found in 450 written reviews
99%praise
Praise77199%
Complaints51%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results23430%
Staff & attitude17422%
Would recommend13818%
Speed & response11815%
Communication456%
Price & value425%
Honesty & trust253%
What customers talk about
We read 450 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their attention to detail was incredible, and you can tell they genuinely take pride in their work.”
“The owner Matthew was super attentive during the scheduling process and answered every question we had.”
“Update After Owners Response - Number one, I was not rude to the ladies.”
“The cleaning was great can’t recommend them enough!”
“She arrived on time, worked quickly, and was extremely thorough.”
“The team communicated everything clearly, answered all my questions, and did exactly what they said—and even went above and beyond.”
“The deep clean was absolutely worth it, and I would request these two ladies again in a heartbeat (and I did ;)).”
“They were able to schedule my cleaning on short term, provided me up front pricing, convenient timing, reminders of arrival time and when they arrived outside.”
People customers mention
Veronica8 reviews
Matthew6 reviews
Matt5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
The owner Matthew was super attentive during the scheduling process and answered every question we had. The cleaning was great can’t recommend them enough!
Response from the owner · 3 weeks ago
Thanks for the great review, Josh. We are thrilled Matthew was attentive during scheduling and that the cleaning met your expectations. Your recommendation means a lot and we look forward to serving you again.
Alma1 reviewiTotal number of Google reviews Alma has written across all businesses on Google Maps, not just this one.
I opted for the deep cleaning and took advantage of the promotion, and I am SO glad I did! Dennise and Maria went above and beyond my expectations. These ladies cleaned literally from top to bottom, paying attention to every single room, nook, and cranny. Their attention to detail was incredible, and you can tell they genuinely take pride in their work.
I couldn’t be happier with the results! Dennise and Maria deserve all the praise for the hard work they put in. If you’re thinking about booking with Top Tier Home Cleaning, take this as your sign to do it! The deep clean was absolutely worth it, and I would request these two ladies again in a heartbeat (and I did ;)). Thank you, Dennise and Maria, for doing such an amazing job!
Price assessment: Reasonable price
Price: $300–350
Services: Deep clean
Response from the owner · 4 weeks ago
Thank you so much for the wonderful review, Elena. We are thrilled Dennise and Maria went above and beyond and that the deep clean exceeded your expectations. We will be sure to pass along your praise to them. It means a lot to the team. We appreciate your recommendation and look forward to cleaning for you again.
Jacobo Tiscareno4 reviewsiTotal number of Google reviews Jacobo has written across all businesses on Google Maps, not just this one.
Ruby serviced my house thought she was super cool and nice and did great work. Also a very hard work.
Response from the owner · a month ago
Thank you for the great review, Jacobo. We are so glad Ruby was friendly, hardworking, and did a great job at your home. We will pass along your kind words to her. We appreciate you taking the time to share your experience.
Lee Perez12 reviewsiTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
Amazing job and really professional!! Definitely made a customer for life!
Price assessment: Reasonable price
Price: $250–300
Services: Standard cleaning, General housekeeping, Deep clean
Response from the owner · a month ago
Thank you, Lee, for the wonderful review. We are thrilled you found our work professional and that we earned a customer for life. We look forward to serving you again.
Lisa R4 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Thank you, Lisa, for your kind review. We're delighted you were impressed with the thorough clean and appreciate you noticing our team's attention to detail. We look forward to serving you again.
Brian6 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
I was very satisfied with the cleaning service! The team was thorough, friendly, and left everything looking great. Happy to leave a 5-star review—they definitely earned it.
Response from the owner · a month ago
Thank you, Brian! We are thrilled to hear you were satisfied with the cleaning and that our team was thorough and friendly. Your 5-star review means a lot to us and we will share your kind words with the team. We look forward to serving you again.
Eric Jasper6 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Excellent friendly service. They’re very professional. I was super impressed with their attention to detail, they cleaned everything! I will definitely use them again.
Price assessment: Great price
Services: Deep clean
Response from the owner · a month ago
Thanks so much for the kind words, Eric. We are thrilled to hear our team provided friendly, professional service and took care of every detail. Your feedback means a lot and helps keep our standards high. We look forward to serving you again.
Marcos Garcia2 reviewsiTotal number of Google reviews Marcos has written across all businesses on Google Maps, not just this one.
House was left amazingly clean. Floors felt great. They also steamed cleaned my couch and left it looking new.
Response from the owner · a month ago
Thank you, Marcos, for the wonderful review. We are so glad the floors felt great and that the couch steam cleaning refreshed it to look like new. It means a lot to our team to hear feedback like this. We appreciate your trust and look forward to serving you again.
peyton fancher4 reviewsiTotal number of Google reviews peyton has written across all businesses on Google Maps, not just this one.
Top Tier was incredibly flexible with the stress and constant changes of moving. They also did a wonderful job cleaning and were incredibly nice.
Price assessment: Reasonable price
Services: Moving-related cleaning
Response from the owner · a month ago
Thank you, Peyton. We are so glad our team could be flexible and help ease the stress of your move, and we appreciate you noticing the cleaning and kindness of our crew. Your kind review means a lot and we look forward to helping you again in the future.
