Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Torch Window Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Torch Window Cleaning

Farmington Hills, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 61 exterior cleaning services · 5.0★ from 779 Google reviews

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Report card

Percentile vs other exterior cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Torch Window Cleaning is better than 98% of exterior cleaning services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Torch Window Cleaning is better than 100% of exterior cleaning services.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Torch Window Cleaning is better than 97% of exterior cleaning services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Torch Window Cleaning is better than 100% of exterior cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Torch Window Cleaning is better than 100% of exterior cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Torch Window Cleaning is better than 69% of exterior cleaning services.B
69

Reviews for your job

Customers hired Torch Window Cleaning for 8 kinds of job.

Torch Window Cleaning for glass & mirror cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Glass & mirror cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Glass & mirror cleaning”

Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

AMAZING!!! Great care with the gardens on the outside and attention to detail was superior! Price was perfect! I'll use them again!

Great priceGutter cleaningGlass & mirror cleaningPower/pressure washing+ Responsiveness+ Punctuality+ Quality
ruth10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Chris and Kurt is did a phenomenal job on my windows! Clean and streak free. I highly recommend Torch Window cleaning.

Reasonable priceGlass & mirror cleaning
ToniLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I have used Torch Window Cleaning for a few years. I would recommend them all day long! Very easy interaction with quotes, great timing between agreement and scheduling the work. Several times I have had service for window cleaning the staff that was sent to my house were exceptional! So professional and courteous!…

Reasonable priceInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Carol2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

We had Torch Window come to our home this past Wednesday. Devon and Brandon were the 2man team we had. They did a TERRIFIC job. They worked hard, efficiently, politely and cleaned up after themselves. Very impressed. I will pass the word on to my friends and family. I will definitely ask for these two next…

Interior & exterior window cleaningGlass & mirror cleaning
Scot12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Torch Window Cleaning did an amazing job—Scott and his team were professional, thorough, and clearly take pride in their work. I was very happy with the service I received, and everything looked spotless when they finished. Scott is great to work with and brings a level of professionalism you don’t always see these…

Glass & mirror cleaning
Barbara14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Torch did a great job. Five stars.

Reasonable priceInterior & exterior window cleaningGlass & mirror cleaning
Roger12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Torch is top notch in every way. Our windows gleam like never before. Kayden is professional. From the first call to obtain an estimate to completing the job was top notch in every aspect.

Interior & exterior window cleaningGlass & mirror cleaning+ Responsiveness+ Punctuality+ Quality
Tim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jake did a great job. He called and let me know he was on his way . Showed up on time and worked his tail off. Windows look incredible . Thanks Jake

Interior & exterior window cleaningGlass & mirror cleaning
MELISSA2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Torch was excellent. I've used them in the past and was pretty satisfied, but this go around I would say they are top notch. The employees were very courteous, professional, and paid attention to details. I am very type a and picky, but they delivered. I did notice after they left that that one screen was missed.…

Glass & mirror cleaningInterior & exterior window cleaningWindow washing+ Responsiveness+ Punctuality+ Quality
AndrewLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

What an experience!!! Great job and professional crew. We are very picky and expect a good job. They did it.

Gutter cleaningGlass & mirror cleaningPower/pressure washing+ Responsiveness+ Punctuality+ Quality
ChristinaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ryan and Jake were amazing! So professional and thorough. My house looks brand new. Thank you!

Glass & mirror cleaningPower/pressure washingRoof cleaning+ Responsiveness+ Punctuality+ Quality
HildaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Windows sparkled indoor and out, and screens were free of dirt and dust. Crew was easy to work with and cleaned all in a timely manner.

Glass & mirror cleaningInterior & exterior window cleaningWindow washing+ Punctuality+ Quality+ Professionalism
stevenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve hired eight different Window cleaning companies and TORCH WINDOW CLEANING blows competitors out of the water. 5 of 5 stars earned

Glass & mirror cleaningPower/pressure washingRooftop/skylight cleaning+ Responsiveness+ Punctuality+ Quality
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Scott was fantastic! I would recommend this company to anyone in need of spotless windows for their home or business.

Glass & mirror cleaningPower/pressure washingRooftop/skylight cleaning+ Responsiveness+ Punctuality+ Quality
Larry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Interior & exterior window cleaningGlass & mirror cleaningPower/pressure washing+ Responsiveness+ Punctuality+ Quality
Sharon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Glass & mirror cleaningInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Kirk5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Glass & mirror cleaningSoft wash cleaning+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 70%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Interior & exterior window cleaning234—
Window washing119—
Power/pressure washing63$251–$838
Gutter cleaning33—
Soft wash cleaning24—
Glass & mirror cleaning16—
Rooftop/skylight cleaning10—
Roof cleaning2—

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