Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Torch Window Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Torch Window Cleaning

Farmington Hills, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 61 exterior cleaning services · 5.0★ from 779 Google reviews

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Report card

Percentile vs other exterior cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Torch Window Cleaning is better than 98% of exterior cleaning services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Torch Window Cleaning is better than 100% of exterior cleaning services.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Torch Window Cleaning is better than 97% of exterior cleaning services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Torch Window Cleaning is better than 100% of exterior cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Torch Window Cleaning is better than 100% of exterior cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Torch Window Cleaning is better than 69% of exterior cleaning services.B
69

Reviews for your job

Customers hired Torch Window Cleaning for 8 kinds of job.

Torch Window Cleaning for rooftop/skylight cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Rooftop/skylight cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Rooftop/skylight cleaning”

Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

AMAZING!!! Great care with the gardens on the outside and attention to detail was superior! Price was perfect! I'll use them again!

Great priceGutter cleaningGlass & mirror cleaningPower/pressure washing+ Responsiveness+ Punctuality+ Quality
Steve10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

On time, efficient, courteous and did a GREAT job! I'll be using these guys again. Highly recommend!!

Reasonable priceInterior & exterior window cleaningRooftop/skylight cleaning
David9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Torch did a great job. Brandon and Devon work so well together. I hope to have them back next year.

Power/pressure washingRooftop/skylight cleaningWindow washing+ Responsiveness+ Punctuality+ Quality
Dan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

i've used Torch for both window cleaning and Christmas light install multiple times. On the light install front i found them more affordable than other quotes i received, and they went above and beyond by pointing out roofing issues i needed to fix but would not have caught until the fix became very expensive.…

Rooftop/skylight cleaningInterior & exterior window cleaningWindow washing+ Responsiveness+ Punctuality+ Quality
LLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wish we had called them years ago! The staff was professional and did a great job on our extremely dirty house.

Gutter cleaningRooftop/skylight cleaningSoft wash cleaning+ Responsiveness+ Punctuality+ Quality
AndrewLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

What an experience!!! Great job and professional crew. We are very picky and expect a good job. They did it.

Gutter cleaningGlass & mirror cleaningPower/pressure washing+ Responsiveness+ Punctuality+ Quality
stevenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve hired eight different Window cleaning companies and TORCH WINDOW CLEANING blows competitors out of the water. 5 of 5 stars earned

Glass & mirror cleaningPower/pressure washingRooftop/skylight cleaning+ Responsiveness+ Punctuality+ Quality
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Scott was fantastic! I would recommend this company to anyone in need of spotless windows for their home or business.

Glass & mirror cleaningPower/pressure washingRooftop/skylight cleaning+ Responsiveness+ Punctuality+ Quality
MarkLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Rooftop/skylight cleaningSoft wash cleaningInterior & exterior window cleaning
Guy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Power/pressure washingRooftop/skylight cleaningInterior & exterior window cleaning+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 70%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Interior & exterior window cleaning234—
Window washing119—
Power/pressure washing63$251–$838
Gutter cleaning33—
Soft wash cleaning24—
Glass & mirror cleaning16—
Rooftop/skylight cleaning10—
Roof cleaning2—

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