POOL & SPA SERVICES · ATLANTA, GA
Total Change Wellness Spa LLC logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%93+40.7Reliability 19%89+16.7Value 13%96+12Momentum 10%36+3.6Track record 9%43+3.8Accountability 6%61+3.8Experts Score= 81Not enough data for craft & service; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Total Change Wellness Spa LLC

Better than 95% of pool & spa services · #1 of 22

5.0★108 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2.1%)Share of reviews from the last 24 months that gave 1 or 2 stars.
%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Total Change Wellness Spa LLC for spa packages

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Spa packages”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Spa packages”

★★★★★ Shatima · 2 months ago

Gigi is absolutely amazingggggg at what she does. Packages are soooo worth the price! She really saved me after surgery, got me sculpted and flat! Don’t hesitate to book your lymphatic massages, I am 2 month post op and will be a client foreverrrrrr

Great priceSpa packagesMassage
★★★★★ Troi · 6 months ago

Such an amazing experience! The spa was clean, peaceful, and welcoming. My massage was perfect very relaxing and tailored to what I needed. I left feeling refreshed and will definitely be back!

Great priceSpa packages
★★★★★ Pure · 6 months ago

Great experience all the way around! Professional and personable. I always feel snatched after my session!!!

Great priceSpa packages
★★★★★ Chantasia · 7 months ago

LOVE GIGI SHE DID HER BIG ONE WITH MY LYMPHATIC MASSAGE AND WAS VERY KNOWLEDGEABLE APPRECIATE HER AND THIS WON’T BE MY LAST TIME BOOKING HER

Great priceSpa packagesMassage

vs category

Blue = Total, grey = pool & spa services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02023-Q4: 5.00★ (8 reviews)2024-Q1: 5.00★ (6 reviews)2024-Q2: 5.00★ (2 reviews)2024-Q3: 5.00★ (1 reviews)2024-Q4: 5.00★ (5 reviews)2025-Q1: 5.00★ (1 reviews)2025-Q2: 5.00★ (9 reviews)2025-Q3: 5.00★ (7 reviews)2025-Q4: 5.00★ (4 reviews)2026-Q1: 5.00★ (10 reviews)2026-Q2: 5.00★ (3 reviews)2026-Q3: 5.00★ (3 reviews)2023-Q42024-Q42025-Q42026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 81%Reasonable 19%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%93+40.7Reliability 19%89+16.7Value 13%96+12Momentum 10%36+3.6Track record 9%43+3.8Accountability 6%61+3.8Experts Score= 81Not enough data for craft & service; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
93
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
89
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
96
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
36
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
43
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
61

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0

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