Total Massage Southwest Plaza Shopping Center at a glance
Google reviewers rate Total Massage Southwest Plaza 4.6 out of 5 based on 191 reviews, with the owner responding to 54 percent of them. Customers frequently praise the effectiveness of chair, foot, and full-body reflexology services, noting that staff are often professional and the atmosphere is relaxing. However, recurring criticisms in lower-rated reviews involve communication barriers, including language difficulties and staff failing to confirm specific service requests or gender preferences before treatment.
Google rating: 4.6 out of 5 from 191 reviews (85% five-star).
Reviews on this page: 191 Google reviews (150 with written comments, 2 with photos).
Owner responses: the business replied to 54% of reviews.
Most recent review: October 16, 2026.
Service: Reflexologist serving San Angelo, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.6
★★★★★
191 reviews on Google
5★163
4★8
3★5
2★1
1★14
Reviews from Google, shown as published (original wording, unedited).
SW
Steve Whitten7 reviews
★★★★★
Have been here several times went today for foot massage very calming atmosphere excellent service feet feel much better. Chair massage is also great
Price assessment: Reasonable price
Response from the owner · a week ago
Hi, Steve Whitten<br><br>thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Stars. Customer satisfaction is our top priority. Our professional and experienced massage therapists team will keep working on providing best services for all our customers.<br><br>We look forward to seeing you again soon! Best Wishes!<br><br>Total Massage Southwest Plaza Shopping Center
Hi, Caleb Doyle<br><br>thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Stars. Customer satisfaction is our top priority. Our professional and experienced massage therapists team will keep working on providing best services for all our customers.<br><br>We look forward to seeing you again soon! Best Wishes!<br><br>Total Massage Southwest Plaza Shopping Center
Hi, Kathy Herron<br><br>thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Stars. Customer satisfaction is our top priority. Our professional and experienced massage therapists team will keep working on providing best services for all our customers.<br><br>We look forward to seeing you again soon! Best Wishes!<br><br>Total Massage Southwest Plaza Shopping Center
My husband got a massage today at 9/25/26 . I have been trying to get him to get a massage for his back pain for a year now. He said it was incredible, the best massage he has ever had even though he’s never had one done professionally. He was extremely impressed and that he will definitely be going back. He seemed like a new person of peace when he got done!!
Price assessment: Reasonable price
Response from the owner · 4 weeks ago
Hi, jacelyne kort<br><br>thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Stars. Customer satisfaction is our top priority. Our professional and experienced massage therapists team will keep working on providing best services for all our customers.<br><br>We look forward to seeing you again soon! Best Wishes!<br><br>Total Massage Southwest Plaza Shopping Center
This is not the first time I've gone there. However, today I felt very uncomfortable. I pulled my cover multiple times as I felt to exposed. It is very borderline inappropriate. I will not be going back!
Price assessment: Reasonable price
Response from the owner · a month ago
Dear Teri,<br>We are truly sorry to hear about your uncomfortable experience during your massage. Your privacy and comfort are our top priorities, and we deeply regret that you felt exposed.<br>We take your feedback seriously and will review our draping protocol with all therapists immediately to ensure every guest feels safe and respected.<br>We hope you can give us a chance to make this right, though we understand you may not wish to return. Thank you for sharing your honest review.
This place is trash!<br>I went for an hour massage thinking it would be good.<br>First off they didn't ask me if I wanted a man or woman to massage me. They just assumed I wanted a man touching me. I'm ok with a massage from a man or woman but don't assume I want one from a man. Second for a man to massage you, I EXPECT to be massaged! A man has stronger hands than a woman. This man literally elbowed or forearmed the shit out of my back. It HURT so bad. Plus I was getting aggravated cause he NEVER massaged my back and the pressure he used EVEN after i told him it was too hard was stupid insane. Also when he went to do my head massage he literallysquirted oil in his hands and cleaned his hands off with my hair. The only thing worth one star was the half decent foot rub that lasted like 1 minute. Then I get ready to leave and they FORCED me to tip 22 or 23 percent so I gave up like 30 bucks for a shitty ass massage.<br>I feel like all them 5 star reviews were from this sign they had up by the register that stated and I quote, if you leave a 5 star review they will give you 10 bucks off your bill.<br>Do yourself a favor and go elsewhere.
Response from the owner · a month ago
Dear Tony,<br>We are truly sorry to hear your experience at Total Massage Southwest Plaza fell so far below our standards. Your feedback about the therapist’s technique, pressure, and the issues you described is deeply concerning. We never want any guest to feel uncomfortable or in pain during their massage.<br>We do not pressure customers for tips, nor do we offer discounts in exchange for 5-star reviews. This is against our business policy. We always ask guests their preference for therapist gender before the session begins.<br>We would appreciate the chance to learn more about your visit. Please reach out to us directly so we can look into this matter and make improvements.<br>Sincerely,<br>Total Massage Southwest Plaza
I come here often and it is usually good. Today I had an elderly lady do my back and I ended up in so much pain on my spine from trying to hold onto the chair. She was leaning on me so I had to grip the hand rest just to stay on the chair. She massaged the same muscle down my back for the entire 45 minutes and didn’t do any variety. She barely massaged my arms and hands with very minimal effort. She did one area on each side of my shoulder for about 10 minutes each and used about 30 pumps of lotion on each side and it all in my hair and shirt collar. She was not getting down into the muscle at all but just rubbing the skin raw for a very long time. No pressure at all. I paid in cash and did not leave a tip, and when they asked me why I didn’t tip I told them it was a bad massage and just ended up with a sore spine and raw skin.
Response from the owner · a month ago
Dear MissMel,<br>We are truly sorry that your massage left you sore and uncomfortable, which falls far short of the service standard we aim to deliver to every guest.<br>We sincerely apologize for the monotonous massage techniques, excessive lotion usage and discomfort you experienced during your session. We will share your feedback with all our therapists and conduct targeted training on pressure control, full-body massage procedures and proper lotion application to prevent similar unpleasant experiences for future customers.<br>We greatly appreciate you taking the time to leave your honest review. We hope you will give us another chance to provide you with a comfortable, professional massage that meets your expectations.
Just went and got a 60 minute dry massage, full body. I feel so much better! I’ll be back on a regular basis! The lady I had was very kind and intuitive. Healing hands.
Response from the owner · a month ago
Hi, Rebecca Lynn<br><br>thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Stars. Customer satisfaction is our top priority. Our professional and experienced massage therapists team will keep working on providing best services for all our customers.<br><br>We look forward to seeing you again soon! Best Wishes!<br><br>Total Massage Southwest Plaza Shopping Center
Hi, Ruben Lira<br><br>thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Stars. Customer satisfaction is our top priority. Our professional and experienced massage therapists team will keep working on providing best services for all our customers.<br><br>We look forward to seeing you again soon! Best Wishes!<br><br>Total Massage Southwest Plaza Shopping Center
Just got the Reflexology Massage it was wonderful . Will be doing this again soon.
Price assessment: Great price
Response from the owner · 2 months ago
Hi, Debbie Carr<br><br>thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Stars. Customer satisfaction is our top priority. Our professional and experienced massage therapists team will keep working on providing best services for all our customers.<br><br>We look forward to seeing you again soon! Best Wishes!<br><br>Total Massage Southwest Plaza Shopping Center
