Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Google reviewers rate the company 4.9 out of 5 based on 703 reviews, with the owner responding to 79 percent of comments. Customers frequently praise the technicians for being punctual, knowledgeable, and thorough during inspections for pests like wasps, rodents, and ants. Positive feedback highlights clear communication, detailed explanations of treatments, and professional demeanor. However, some lower-rated reviews criticize slow response times, incomplete service results, and billing practices that charge for missed appointments or additional fees beyond initial quotes.
Data from Google, last updated November 11, 2026.
703 Google reviews we collected
Phrases our text analysis found in 568 written reviews
How often each topic comes up in the written reviews
We read 568 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dave the exterminator was very personable and professional.”
“tomer to Total Pest Control, but scheduling appt was easy, Rich did a thorough inspection of home, discussed what he was doing, what he was looking fo…”
“Dave was not informed over the weekend by the head office which was closed, that the wasp problem was not resolved.”
“Would recommend you guys to all friends and family.”
“I would not recommend this company based on my experience.”
“The staff is professional on time and courteous can't recommend them enough!”
“We just had Jonathan do an inspection at our home not only was he thorough he really took the time to explain everything I needed to know.”
“Rich Duquette has come to my home twice now, and honestly, he is amazing.”
“Investing in their service membership has proven to be worth every penny.”
“And for the monthly price they charge, one would think the company would hop to it but maybe some people are okay with waiting 4 days to get rodents removed.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 703 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent knowledgeable service
Thank you for sharing your positive feedback, Patrice. It’s wonderful to hear you found the service both excellent and knowledgeable. Your satisfaction is greatly appreciated.
New customer to Total Pest Control, but scheduling appt was easy, Rich did a thorough inspection of home, discussed what he was doing, what he was looking for, made recommendations of what I should consider doing, etc.
Thank you for sharing your experience as a new customer. Your feedback is truly appreciated.
Great service! Honest, patient, informative!
Thank you, Stephanie, for taking the time to share your experience. Your feedback is truly appreciated.
We just had Jonathan do an inspection at our home not only was he thorough he really took the time to explain everything I needed to know. He was extremely polite and knowledgeable. It was really a great experience!
Thank you, Jessica. It's wonderful to know you felt well taken care of and informed during the process.
Bryan was great. He explained everything and gave some other attic tips. No mess was made. Would recommend you guys to all friends and family. Bryan I our man if we have a choice. Problem solved. Thanks again.
Thank you. Your recommendation means a lot and is greatly appreciated.
Professionally served. Took care of the issue. Explained Everything prior to removal and came back to tell us what was done as well as what to expect over the next few days. Deserving of 5 stars for knowledge and service.
We appreciate you, Carmel! We'll be here if you ever need us again!
Dave the exterminator was very personable and professional. He answered all of my questions told me what he was going to do and walk the house thoroughly inspecting for yellow jackets. Now we just wait to make sure that the treatment works.
Thank you for sharing your experience, Pete. It’s great to hear that Dave provided thorough service and took the time to address all your questions while inspecting for yellow jackets. Your feedback is truly appreciated.
Dave was wonderful and came back when I called him because he came early and I wanted to be here. Great Job. Yellow Jackets and Hornets.
We appreciate the review, Betsy!
I've been using Total pest control for many years now. They take care of our property whether it's ants inside or treating for ticks outside. The staff is professional on time and courteous can't recommend them enough!
Thank you for the kind words! The team always appreciates them!
David, is a great technician! Very professional , on time and polite!
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts