Physical therapist · Woodland Park, NJ · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%94+26.5Replies to reviews 8%100+8.2Experts Score= 95Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 114 therapistsiPosition by Experts Score among all companies we track in this category. · better than 73%
5.0★★★★★557 Google reviews · 22 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Total Recovery Physical Therapy & Acupuncture at a glance
Google reviewers rate Total Recovery Physical Therapy & Acupuncture five stars based on 557 reviews, with the owner responding to 89 percent of them. Patients frequently praise the staff's friendliness, punctuality, and personalized treatment plans for conditions like shoulder injuries, neuropathy, and post-surgical recovery. Services include physical therapy, occupational therapy, and acupuncture. Criticisms in lower-rated reviews cite overcrowding, inconsistent staffing levels, billing errors, and a lack of attention to medical charts.
Google rating: 5.0 out of 5 from 557 reviews (98% five-star).
Reviews on this page: 557 Google reviews (520 with written comments, 5 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: October 22, 2026.
Service: Therapist serving Woodland Park, New Jersey.
Data from Google, last updated October 26, 2026.
Score profile vs other therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyTherapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Total Recovery Physical Therapy & Acupuncture: 95/100 on this factor. Category median: 90.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Total Recovery Physical Therapy & Acupuncture: 94/100 on this factor. Category median: 88.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Total Recovery Physical Therapy & Acupuncture: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Total Recovery Physical Therapy & Acupuncture: 100/100 on this factor. Category median: 60.A
100
Bar = this company · dark tick = category median.
Star ratings
557 Google reviews we collected
5.0of 5
5 stars54598%
4 stars61%
3 stars10%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 520 written reviews
97%praise
Praise68497%
Complaints193%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude30944%
Would recommend18026%
Quality & results8913%
Communication507%
Speed & response375%
Honesty & trust345%
Price & value41%
What customers talk about
We read 520 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The therapy I received and am currently receiving has been extremely helpful to my overall health.”
“Also, they can be rude sometimes.”
“I recommend Total Recovery to all my friends and family.”
“I don’t recommend this place because its focus is the profit and not the patient.”
“Always a great experience at Total Recovery Physical Therapy!”
“because of an incompetent physical therapist they paired me with while mine was on vacation.”
“Everyone was so easy to talk to and the the initial assessment felt very personalized and thorough.”
“Upon arriving at TRPT, I always immediately feel welcome and comfortable.”
“…ial conditioning, so after the pain became manageable every exercise slowly built up those dormant muscle groups while being varied and fun (except be…”
“…performing the customized-for-me exercises correctly, and display a genuine interest in my progress.…”
“My mobility and strength improved greatly and every session was worth it!”
People customers mention
Jack45 reviews
Allen32 reviews
Ivan29 reviews
Mike26 reviews
Greg24 reviews
Lori23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Bob3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I went to TRPT for shoulder and hamstring issues. They have been great. Listened to the details about each issue. They then conveyed their thoughts and outlined the strategy to help me achieve my goals. They want me to get back to swimming and running and are helping me achieve my goals so I'm more sound and less…
Pat8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
The therapy I received and am currently receiving has been extremely helpful to my overall health. Because of the great outcomes I have experienced in the therapy programs and goals they set for me, I have total confidence in the expertise of the physical therapists at Total Recovery in Little Falls. They are all so…
LindaLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I am so pleased I decided to go to TRPT for both PT and OT. They offer a wide range of services to get you fully functional again, especially the “Neubie”. It repaired the nerve damage in my feet to where I can walk so much better and have better balance. The staff has a great philosophy on teamwork and are very…
Joseph3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Always a great experience at Total Recovery Physical Therapy!! The entire staff is friendly, professional, and knowledgeable. They take the time to understand your needs and make sure you feel comfortable throughout the process. Highly recommend TRPT to anyone looking for quality care and excellent service!
PatrickLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Total recovery is my go-to PT provider for my acute activity related injuries. The entire staff from front of house patient care coordinators, physical therapy aides, acupuncturists, and most of all physical therapists and assistants. I've received care from the entire staff and they are all excellent. Thorough…
Anthony2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
All PT trainers are knowledgeable about the body and work out exercises. I liked to be pushed and they push me to the limit.
I went to TRPT for shoulder and hamstring issues. They have been great. Listened to the details about each issue. They then conveyed their thoughts and outlined the strategy to help me achieve my goals. They want me to get back to swimming and running and are helping me achieve my goals so I'm more sound and less prone to injury.
I can't say enough about the entire staff! Great job everyone!
Response from the owner · 3 days ago
Hi Bob,
Thank you for taking the time to share your experience! We’re so happy to hear you had a great experience at Total Recovery. Your kind words mean so much to our entire team!
All the Best, The Team at TRPT
Pat Bartolomeo8 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
The therapy I received and am currently receiving has been extremely helpful to my overall health. Because of the great outcomes I have experienced in the therapy programs and goals they set for me, I have total confidence in the expertise of the physical therapists at Total Recovery in Little Falls. They are all so positive, encouraging and spot on with understanding what each patient needs. Three years ago I regained total hip strength and avoided hip surgery as a result of the therapy I received there. Currently I am making progress with vestibular and balance issues and building strength to avoid falling. I recommend Total Recovery to all my friends and family.
Pat B.
Response from the owner · a week ago
Hi Pat,
We love hearing feedback like this! Thank you for taking the time to share your experience. We’re grateful you chose TRPT and are happy to be part of your recovery!
All the Best, The Team at TRPT
Robert LaConte7 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
WHERE EVERYBODY KNOWS YOUR NAME!
I have had very good experiences with TRPT. I'm an age-71 Senior Olympics power walker who recently developed significant bursitis-like left hip pain. I will include a detailed explanation in case anyone reading this review is experiencing something similar.
The pain only occurs when standing up from a seated position or straightening up after bending over, such as after tying a shoelace or after washing-drying my feet. Picking up anything off of the floor can be troublesome. Sometimes leaning toward the sink activates some discomfort. The pain usually lingers until I'm able to settle into a recliner or bed which allows a greater than 90-degree open hip angle, and then the pain disappears as soon as I'm off my feet. When I'm feeling no pain (which is only after standing up from bed or a recliner, but not always), I'm able to power walk as well as ever, as if nothing is wrong. But sitting in a chair or car seat (hip angle less than 90 degrees) is a down payment on significant pain when thereafter standing up. Quite the mystery.
My orthopedist examined me and his analysis indicated a possible labrum tear. The X-rays did not show any arthritis or injury. He wrote a prescription for Physical Therapy (PT) as an initial solution, and then advised an MRI if the PT is not successful. TRPT was then recommended by my brother-in-law Gene who is here at TRPT for his PT, so here I am twice a week since August.
Upon arriving at TRPT, I always immediately feel welcome and comfortable. The front desk greets me without fail, as do the various therapists throughout the therapy room, even if they are not specifically assigned to me for that day. It's like Cheers: where everybody knows your name.
My appointments have always been punctual, and the entire organization seems very organized, right down to their text appointment reminders. As a meticulous CPA (retired), I appreciate that.
I have had very good experiences with every therapist with whom I've interacted so far, and I hope I don't omit any names (if so, I'll make a future edit): Peter, Mark, Martin, June, Mesh, Josh, Melvin, Robert, and Lily. All of them are professional, supportive, knowledgeable, alert to ensure that I am performing the customized-for-me exercises correctly, and display a genuine interest in my progress. I have learned new exercises that will improve my power walking performances once I become pain-free again.
What was especially impressive is that Peter suggested a solution to a condition that does not involve my hip. I have had pain-free, non-diabetic foot neuropathy for 20 years and have been told by my neurologist that since it is idiopathic (from an unknown cause), there is really nothing specific that can be done about it. But after casually mentioning my neuropathy during a hip session, Peter took immediate interest and recommended TRPT'S Neubie machine. After using it for the first time, I elatedly felt like I was more aware of my feet. I am currently looking forward to what I hope will be continuing tactile improvement regarding this situation that had always been hopeless.
Once my hip pain has been completely resolved (optimistically) by TRPT, I'll update this review and shout the blissful news from a mountaintop.
Response from the owner · a week ago
Hi Robert,
Thank you so much for taking the time to share such a thoughtful review! We’re so happy you feel at home with our team. That’s exactly the kind of experience we want every patient to have. Your kind words mean the world to us, and we’re grateful you chose TRPT for your care. We’ll be cheering you on every step of the way and can’t wait to hear about those pain-free power walks!
All the Best, The Team at TRPT
Linda KuraszLocal Guide · 43 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
I am so pleased I decided to go to TRPT for both PT and OT. They offer a wide range of services to get you fully functional again, especially the “Neubie”. It repaired the nerve damage in my feet to where I can walk so much better and have better balance. The staff has a great philosophy on teamwork and are very versatile in carrying out your plan of care.
Response from the owner · a week ago
Hi Linda,
Thanks so much for the love! We’re thrilled you had a great experience at Total Recovery and with the Neubie. We appreciate you taking a moment to spread the word and support our team!
All the Best, The Team at TRPT
Joseph Puglin3 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Always a great experience at Total Recovery Physical Therapy!! The entire staff is friendly, professional, and knowledgeable. They take the time to understand your needs and make sure you feel comfortable throughout the process. Highly recommend TRPT to anyone looking for quality care and excellent service!
Response from the owner · a week ago
Hi Joseph,
Thanks so much for the love! We’re thrilled you had a great experience at Total Recovery. We appreciate you taking a moment to spread the word and support our team!
All the Best, The Team at TRPT
Patrick MargheritaLocal Guide · 6 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Total recovery is my go-to PT provider for my acute activity related injuries. The entire staff from front of house patient care coordinators, physical therapy aides, acupuncturists, and most of all physical therapists and assistants. I've received care from the entire staff and they are all excellent. Thorough assessment, challenging exercise routines, and premium manual therapy accompanied by state of the art modalities that accelerate the healing process. What stands out the most is the PTs collaborative effort with each of them bringing a specific yet unique approach to the rehabilitation process. Upon discharge you should expect to be stronger than before your injury.
Response from the owner · a week ago
Hi Patrick,
We love hearing feedback like this! Thank you for taking the time to share your experience. We’re grateful you chose TRPT and are happy to be part of your recovery!
All the Best, The Team at TRPT
Anthony Smith2 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
All PT trainers are knowledgeable about the body and work out exercises. I liked to be pushed and they push me to the limit.
Response from the owner · a week ago
Hi Anthony,
Thank you for the wonderful review! We’re so happy you had a great experience with us. Your support means a lot to our entire team, and we truly appreciate it!
All the Best, The Team at TRPT
Danielle Massot3 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Through years of wear and tear and working out frequently, I started to feel the toll it was taking on my body. Physical therapy has been incredible in supporting me as I continue to stay active. They’ve helped me keep up with my workouts while feeling stronger, moving more mindfully, and becoming more aware of how my body moves and functions.
Acupuncture, has been amazing to experience. It’s incredible to see how interconnected the body really is and how addressing one area can make a difference elsewhere. I’ve been amazed by how much it can help me feel better and support my overall well-being.
I’m so grateful to have found a combination of treatments that allows me to continue doing what I love while taking better care of my body!
Response from the owner · a week ago
Hi Danielle,
Thank you for such a thoughtful review! We’re so happy that PT and acupuncture have made a positive difference in how you feel and move. Helping our patients stay active and continue doing the things they love is what it’s all about! We appreciate you choosing Total Recovery and being part of the TRPT family!
All the Best, The Team at TRPT
Analeise9 reviewsiTotal number of Google reviews Analeise has written across all businesses on Google Maps, not just this one.
Whole staff is extremely nice and helps me with my pain management. Martin is great
Response from the owner · a week ago
Hi Analeise,
Thanks for taking the time to leave us a review! It means so much to know you had a positive experience at Total Recovery. We appreciate you!
All the Best, The Team at TRPT
Jason MarchLocal Guide · 13 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
This review is long overdue. I've been coming here since they first opened years ago and I won't go anywhere else for i jury or surgery rehab. They've helped fix my knees and shoulders, after bad injuries and in some cases surgery. They're super professional and shockingly punctual, which is rare. And the staff is the absolute best. Ive only ever gotten good vibes from everyone that works here. Highly recommend!!!
Response from the owner · a week ago
Hi Jason,
Thank you so much for your continued trust in TRPT over the years! We’re honored to be your go-to for recovery and rehab. Our team will love hearing your feedback, and we’re especially glad you appreciate the care, punctuality, and positive vibes we strive to bring every day. Thanks for being part of the TRPT family and for the awesome recommendation!
All the Best, The Team at TRPT
