Tax preparation service · Warren, MI · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%96+25Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 40 document preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★27 Google reviews · 5 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Total Refund Tax Services five stars based on twenty-seven reviews, with the owner responding to ninety-six percent of feedback. Clients consistently praise the team's professionalism, punctuality, and clear communication, noting that virtual services and document handling streamline the tax preparation process. Many highlight the convenience of remote filing and the thoroughness with which staff answer questions, resulting in a stress-free experience and favorable refund outcomes.
Google rating: 5.0 out of 5 from 27 reviews (100% five-star).
Reviews on this page: 27 Google reviews (18 with written comments).
Owner responses: the business replied to 96% of reviews.
Most recent review: February 1, 2026.
Service: Document Preparation Service serving Warren, Michigan.
Data from Google, last updated October 29, 2026.
Score profile vs other document preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Total Refund Tax ServicesDocument Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Total Refund Tax Services: 97/100 on this factor. Category median: 92.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Total Refund Tax Services: 96/100 on this factor. Category median: 87.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Total Refund Tax Services: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Total Refund Tax Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
27 Google reviews we collected
5.0of 5
5 stars27100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 18 written reviews
96%praise
Praise2396%
Complaints14%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4100%
Reasonable00%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude938%
Speed & response625%
Would recommend417%
Honesty & trust313%
Quality & results28%
What customers talk about
We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is professional and proficient and an honest woman.”
“My experience was very pleasant and resolved in well timely manner!”
“I love my new tax person Iileen is awesome, I would recommend anyone to go to her.”
“I most definitely recommend her to my friends and family trust me you won’t be disappointed”
“Great service, fast prompt, responsive , intelligent and super nice!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBrittani1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Ms. Ilene is Heaven sent. I had an issue with a previous tax preparer (not in correlation with Ilene) and she stated on the phone with me for 20 minutes. No charge. Told me exactly what I needed to do so I wouldn’t get charge from state. This year I went to her and it was so easy. I was able to stay home and send in…
Great price
SSabrina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Always so quick and easy . I love my lady Iileen! Been going to her for about 4 years now. Appreciate her always making it so stress free. Available and fast responses when neeeded. Definitely recommend her services !
Great price
RRodraeus2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Very Professional, and fast. I would definitely return and recommend to anyone in need of tax services
Great price
JJazmique2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I had trouble for years getting my returns an even with the people I chose to prepare for me. Iileen was so pleasent to deal with! Very prompt and answered every question I had. I’m so satisfied with my services, I look forward to filing in the future!
RRashe2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
My experience was very pleasant and resolved in well timely manner! I was very pleased with consultation and with my return! She was very well mannered!!!
Great price
CCodyLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I’m so glad I switched tax people this year! Iileen was amazing! I’ll definitely be going back to see her next year. Thank you so much for your services! See you next year!
Ms. Ilene is Heaven sent. I had an issue with a previous tax preparer (not in correlation with Ilene) and she stated on the phone with me for 20 minutes. No charge. Told me exactly what I needed to do so I wouldn’t get charge from state. This year I went to her and it was so easy. I was able to stay home and send in my documents, she was there every step. She is professional and proficient and an honest woman.
Price assessment: Great price
S
Sabrina Thach2 reviewsiTotal number of Google reviews Sabrina has written across all businesses on Google Maps, not just this one.
Always so quick and easy . I love my lady Iileen! Been going to her for about 4 years now. Appreciate her always making it so stress free. Available and fast responses when neeeded. Definitely recommend her services !
Price assessment: Great price
Response from the owner · 8 months ago
Thank you!!
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Rodraeus Crutcher2 reviewsiTotal number of Google reviews Rodraeus has written across all businesses on Google Maps, not just this one.
I had trouble for years getting my returns an even with the people I chose to prepare for me. Iileen was so pleasent to deal with! Very prompt and answered every question I had. I’m so satisfied with my services, I look forward to filing in the future!
Response from the owner · 9 months ago
Thank you!!
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Rashe France2 reviewsiTotal number of Google reviews Rashe has written across all businesses on Google Maps, not just this one.
My experience was very pleasant and resolved in well timely manner! I was very pleased with consultation and with my return! She was very well mannered!!!
Price assessment: Great price
Response from the owner · 11 months ago
Thank you! We appreciate your business!!
C
CodyLocal Guide · 12 reviewsiTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
I’m so glad I switched tax people this year! Iileen was amazing! I’ll definitely be going back to see her next year. Thank you so much for your services! See you next year!
Response from the owner · a year ago
Thank you so much!! We really appreciate your business!!!
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Roi Worden3 reviewsiTotal number of Google reviews Roi has written across all businesses on Google Maps, not just this one.
Every year my Tete get me the best amount back in taxes even when I didn't work to much I got a great amount back ...come File y'all taxes with my Tete ..She going get you together 😌
Response from the owner · a year ago
Thank you so much!! We really appreciate your business!!!
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RalphealLocal Guide · 79 reviewsiTotal number of Google reviews Ralpheal has written across all businesses on Google Maps, not just this one.
