Google reviewers rate Toucan Cleaning Services 4.9 out of 5 based on 157 reviews, noting the owner responds to 98 percent of feedback. Customers frequently praise punctuality, professional communication, and affordable pricing for carpet, upholstery, and tile cleaning. Positive feedback highlights thorough stain removal and efficient service. However, low-star reviews cite missed appointment windows, incomplete floor stripping that left residue, and instances where staff failed to show up or caused property damage.
Google rating: 4.9 out of 5 from 157 reviews (96% five-star).
Reviews on this page: 157 Google reviews (104 with written comments, 9 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 25, 2025.
Service: Move-In/Move-Out Cleaning Service serving Winter Park, Florida.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
157 reviews on Google
5★150
4★3
3★0
2★0
1★4
Reviews from Google, shown as published (original wording, unedited).
JA
Joseph Assili4 reviews
★★★★★
After stripping the floors they did one light mop which left a lot of dirt and residue. Then they put wax over the dirty floor. They left floor stripper residue all over my walls and baseboards. They first denied it saying my baseboards were already dirty. After an hour of going back and forth on the phone they finally admitted to it but said if they clean it the paint will be ruined. I asked for a refund since they could not solve the issue and they refused. Therefore, I now have to paint my whole house plus get the floors re cleaned plus the $525 I lost paying them.
Services: Service not listed
Response from the owner · 2 years ago
We have no records of you, Joseph Assili, in our customer database. Please remove this review as we have never provided you with any of our services. Thank you.
February 2024
We used them again for our business. Very professional and they got all the chairs clean within an hour. Affordable price, very easy to book an appointment and we didn’t have to wait long. Planning to use them for the business and personal home in the future.
We bought a used large sectional, which needed a lot of work due to numerous coffee stains. Now it's looking like a brand new sectional and is smelling fresh. It took a team of two a couple of hours to finish and they wore their masks the whole time. Very thoroughly work. Toucan offers affordable price and great service! We love it and will be using them in the future! Highly recommend!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
I am very happy and satisfied with the work that Alex has done to my carpets! Here is a couple of befores and afters to see.. He was on time and very professional! Will use them again in the near future
They did an amazing job cleaning my carpet. I don’t remember his name but he was efficient and took his time with difficult areas. High recommend I have been using them for over 7 years. You will not be disappointed. 10/10!
Alex just helped me out today… really kind and really seeks to give his best service at all times!
As I wait for it to dry… I already see good work!
I added a photo… those white stains you see are now all gone as well! 💪💪
