Towing Brooklyn NY holds a 4.6 rating from 99 reviews, with the owner responding to 87 percent of feedback. Customers frequently cite prompt arrival times, efficient driveway clearing, and professional drivers who maintain clear communication during roadside assistance and towing services. However, low-star reviews highlight recurring issues with missed arrival windows, unresponsive dispatchers, and rude phone interactions, suggesting inconsistent service quality during peak or late-night hours.
Google rating: 4.6 out of 5 from 99 reviews (89% five-star).
Reviews on this page: 99 Google reviews (84 with written comments, 2 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 29, 2026.
Service: Towing Service serving Jersey City, New Jersey.
Data from Google, last updated November 10, 2026.
Star ratings
99 Google reviews we collected
4.6of 5
5 stars8889%
4 stars00%
3 stars00%
2 stars11%
1 star1010%
Praise vs complaints
Phrases our text analysis found in 84 written reviews
93%praise
Praise10893%
Complaints87%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3934%
Staff & attitude2622%
Quality & results1715%
Would recommend1614%
Price & value98%
Communication54%
Honesty & trust43%
What customers talk about
We read 84 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…my garage to get to work I gave this company a call they came very fast and helped me out cleared my driveway in less than five minutes !…”
“The man who came was so helpful and nice… thank you for your kind!”
“The person who answered the phone was very rude and impatient.”
“"Great experience with Towing Brooklyn NY providing great service this evening my mazda 2014 cx9 broken down around bay parkway thanks to Charlie the…”
“Awful service.”
“He got there super quick and the driver was nice and efficient, would highly recommend!”
“Driver was very careful when towing, price was fair and didn’t change at the end of the trip.”
“Explained all my options and adviced me on which product I needed.”
“…Towing company to anyone that have a block driveway they are fast and reliable.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Their driver came, sat up the block for an hour and left. Called dispatcher for an update, driver claimed he did not see the car, while I was looking at the car, and he was at the wrong address up the block. Subsequent follow-up calls to the dispatcher were completely ignored. If you want your driveway cleared quickly, call someone else.
Sam Lin14 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Great customer service !!! I had my driveway blocked and needed to get out of my garage to get to work I gave this company a call they came very fast and helped me out cleared my driveway in less than five minutes !!! Definitely going to use this place anytime someone blocks my driveway
Services: Local hauling
Angela LuoLocal Guide · 29 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Found this company as I was googling for tow truck to tow a vehicle that was blocking my driveway. It was late at night. The first tow company I called told me that they weren't able to assist me. This was the second one, I called. The driver came within 30 mins after I made a call to get a vehicle tow from my partial block driveway.
The person who answered the phone call, he sounded a bit rough but I think that's how he talk. Thank you for your service. Going to be my #1 go to service for anyone who continue to block my driveway.
Services: Car towing
Stella Mathayo1 reviewiTotal number of Google reviews Stella has written across all businesses on Google Maps, not just this one.
Both dispatch and the road side assistance staff were prompt, kind, and incredibly efficient. I would recommend them anytime! They made a stressful situation much easier to handle.
sebastian masanyiwa1 reviewiTotal number of Google reviews sebastian has written across all businesses on Google Maps, not just this one.
I would highly recommend this company. We have had our motor mover and tow bar fitted by them. Both occasions, they were very helpful and friendly on the phone. Explained all my options and adviced me on which product I needed. They did an excellent and professional job.
Nicholas parker1 reviewiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
