iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%92+26Replies to reviews 8%100+8.2Experts Score= 93Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 28 mulching servicesiPosition by Experts Score among all companies we track in this category. · better than 59%
4.9★★★★★542 Google reviews · 23 photos
92%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Town & Country Gardens 4.9/5 based on 542 reviews, with the owner responding to 99% of feedback. Customers frequently praise the knowledgeable staff for providing helpful plant selection advice and maintaining a clean, well-organized facility with a wide variety of healthy greenery. However, several low-star reviews criticize the store for having significantly higher prices than competitors, noting that similar items cost more here, while one complaint mentioned poor quality in purchased hanging baskets.
Google rating: 4.9 out of 5 from 542 reviews (92% five-star).
Reviews on this page: 542 Google reviews (459 with written comments, 17 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 10, 2026.
Service: Mulching Service serving Ammon, Idaho.
Data from Google, last updated October 28, 2026.
Score profile vs other mulching services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Town & Country GardensMulching Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Town & Country Gardens: 93/100 on this factor. Category median: 91.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Town & Country Gardens: 92/100 on this factor. Category median: 89.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Town & Country Gardens: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Town & Country Gardens: 100/100 on this factor. Category median: 70.A
100
Bar = this company · dark tick = category median.
Star ratings
542 Google reviews we collected
4.9of 5
5 stars50192%
4 stars234%
3 stars71%
2 stars51%
1 star61%
Praise vs complaints
Phrases our text analysis found in 459 written reviews
97%praise
Praise39497%
Complaints123%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude27167%
Quality & results4411%
Price & value277%
Would recommend246%
Communication174%
Speed & response123%
Honesty & trust113%
What customers talk about
We read 459 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This place is amazing, the people who work here are always kind and helpful.”
“kolby was such a helpful guy and great service here”
“I'm glad this isn't my regular nursery because their service is TERRIBLE!”
“Helped me find a specific plant and got a great price!”
“I have been told over the years that Town and Country Gardens is overpriced but I ignored those comments because my kids and I always loved the annual…”
“Thanks again and would recommend checking these guys out!”
“She took a lot of time with us and answered all of our questions.”
“Great selection of seeds and starts and checkout was quick and easy with Baylee and Gabe!”
“Abby was fantastic — she was incredibly knowledgeable about plants, super welcoming, and genuinely friendly from the moment we walked in.”
People customers mention
Alex12 reviews
Stephanie11 reviews
Braylee9 reviews
Abby9 reviews
Gabe7 reviews
Jane6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
VValerieLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They are so plant wise, I went in to get one thing, but left with the right thing, and not too much of it! I was about to grab the larger size, but the salesman actually talked me into the smaller! Love this place and all the beauty there.
SSethLocal Guide · 109 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★
I came in last week to see about a product for killing grass in my flower beds. I was recommended Ortho Grass Killer. I bought a bottle for $24. I used a $5 coupon that I had gotten from my spring flower purchase. The product seems to be working well. I looked on Amazon to see if they carried the spray and found…
JJosey15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This place is amazing, the people who work here are always kind and helpful. I won't go to any other nursery in town!
KKassandraLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Absolutely amazing nursery and Pyper is truly amazing. Honestly recommend going in!
RRachelLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
Very disappointed to be leaving this review. We love Town and Country and make the trip from Rexburg every spring. However, today an employee told my four year old that he was “really starting to gross her out.” To come up to my child and try to parent him left a bad taste in my mouth. She acted like coming up to a…
KKat2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Stephanie helped us immensely last year when selecting new trees. She set us up with everything we needed and gave educated answers to all of our many questions. We had to return a tree this year and she was so helpful and kind. We are always happy to see her when we visit town and country!
They are so plant wise, I went in to get one thing, but left with the right thing, and not too much of it! I was about to grab the larger size, but the salesman actually talked me into the smaller! Love this place and all the beauty there.
Response from the owner · 2 weeks ago
Thanks Valerie! Happy that we could be of service. Thanks for the five star review!
D
Don Curran6 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
I came in last week to see about a product for killing grass in my flower beds. I was recommended Ortho Grass Killer. I bought a bottle for $24. I used a $5 coupon that I had gotten from my spring flower purchase. The product seems to be working well. I looked on Amazon to see if they carried the spray and found that I could have bought 2 bottles for $21. I have been told over the years that Town and Country Gardens is overpriced but I ignored those comments because my kids and I always loved the annual flower power days. Now that that came to an end a few years ago, I do think I will take my business elsewhere. I'm sad.
Response from the owner · a month ago
Hi Seth, thanks so much for reaching out and letting us know about your experience with price. We appreciate your past business and we hope we can win back your future business. I wont put sugar on our pricing, it is so hard to compete with the box stores and amazon. One thing they cant provide is expert advise and I want you to know that we are always here for you if you should need us. Again I thank you for reaching out and we hope to see you again.
J
John BeckLocal Guide · 147 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Very disappointed to be leaving this review. We love Town and Country and make the trip from Rexburg every spring. However, today an employee told my four year old that he was “really starting to gross her out.” To come up to my child and try to parent him left a bad taste in my mouth. She acted like coming up to a child and saying this was completely acceptable and even said, “everything’s fine, we’re good.” There was more I was planning to come back and purchase, but we will not be back.
Response from the owner · 4 months ago
Rachel so sorry to hear about this, would you please give me (Drew) a call at the store? I would like to hear more about this and take care of a problem on my end. 208-522-5247 thank you for letting us know.
K
Kat Judy2 reviewsiTotal number of Google reviews Kat has written across all businesses on Google Maps, not just this one.
Stephanie helped us immensely last year when selecting new trees. She set us up with everything we needed and gave educated answers to all of our many questions. We had to return a tree this year and she was so helpful and kind. We are always happy to see her when we visit town and country!
Response from the owner · 4 months ago
Thanks for letting us know how we are doing Kat, happy that we could help. Thanks for the five star review.
B
Betty RasmussenLocal Guide · 60 reviewsiTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
