Analyzing 6,657,1206.7M ReviewsFor 18,65518.7K Experts

Experts Reviews · Company report
Tracy Well-being Retreat & Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%78+5.5Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Tracy Well-being Retreat & Spa

Tracy, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 158 massage therapists · 5.0★ from 287 Google reviews

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Report card

Percentile vs other massage therapists (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tracy Well-being Retreat & Spa is better than 99% of massage therapists.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tracy Well-being Retreat & Spa is better than 100% of massage therapists.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tracy Well-being Retreat & Spa is better than —% of massage therapists.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tracy Well-being Retreat & Spa is better than 100% of massage therapists.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tracy Well-being Retreat & Spa is better than 100% of massage therapists.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tracy Well-being Retreat & Spa is better than 78% of massage therapists.B
78

Reviews for your job

Customers hired Tracy Well-being Retreat & Spa for 6 kinds of job.

Tracy Well-being Retreat & Spa for facial

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Facial”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Facial”

Mariah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Cecelia gave me a wonderful first time experience for a scalp massage. Cecelia was very kind and detailed and made me feel welcomed and at home during my services.

Reasonable priceSpa packagesSkin treatmentsFacial
uggie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing service and experience ❤️

Facial
Hina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had such a wonderful experience here! The staff is professional and welcoming, and the atmosphere is so calming. I really enjoyed my facial—it made my skin feel amazing. I walked out feeling confident, refreshed, and happy. Definitely the best place in town!

Reasonable priceFacialHydrotherapy
Jennifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Massage and facial very relaxing. Love the ambiance there, I will definitely be back.

Great priceFacialMassage
Kimberly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The BEST massage I’ve ever had. Bar none! And hiiiighly recommend adding on the hot oil scalp massage🤤

Great priceFacial
Audra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Marcella did an excellent job. Fantastic facial, very relaxing. She is also very knowledgeable of mature skin.

Reasonable priceFacial
Jeri4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

This is long over due. I bring my friends & family for girl time & self care . Thrilled to know that every visit to TWBR&S will finish in a real sense of rejuvenation. Marcella & associates are wonderfully thorough in their approach to treatment & care. Clean, new & cutting edge. Always improving offerings. Feel…

Reasonable priceSkin treatmentsFacialHydrotherapy
Melanie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My massage by Nadia and facial by Marcella were amazing! I signed up for a membership right after!

Reasonable priceFacialMassage
Le'Reina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Absolutely amazing experience. Marcella is extremely knowledgeable and professional.

Great priceFacial
JulieLocal Guide · 132 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Enjoying my membership!

Reasonable priceSkin treatmentsFacial
Morsal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I wanted to share that I had one of the best massages by Laura Valles! She was so gentle and comforting 🧘🏻‍♀️… her presence was completely appreciated. I have a monthly service membership and love the fact that I can switch it up. Marcella’s facial technique makes me glow every time ✨. Amazing service by all staff can’t wait for next month 🥰🥰🥰

Reasonable priceFacialMassage
WishLocal Guide · 141 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Good local place to go get head spa at as well as massages and they offer different things like facials and dermaplaning among other things. Happy that it's near me and I don't have to travel 45 mins to 1 hour to get these services on feel relaxed. It's very beautiful and clean inside and the staff is very professional and nice.

Reasonable priceSkin treatmentsFacialMassage
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Marcella’s facials are 5 Star all the way! Best I’ve ever had! I am so happy I found her and her beautiful day spa. I highly recommend giving her a try.

Reasonable priceFacial
Sangaroon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This place is really a hidden gem of Tracy. It’s gave me a high-end luxury hotel spa vibe. The owner, Marcella is super friendly and knowledgeable. She is very professional. The place is very clean, very neat, very quiet, and super relaxing. If you’d like to be treated like a queen in a good quality spa just…

Reasonable priceSpa packagesSkin treatmentsFacial
Darcy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Facial
Sal4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Great priceSpa packagesSkin treatmentsFacial
rachaellien7 months ago★★★★★

Rating only, no written review.

Reasonable priceSpa packagesSkin treatmentsFacial
Sylvia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Facial

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Facial18—
Massage16$106–$137
Spa packages13—
Skin treatments12$103–$149
Massage therapy7—
Hydrotherapy3—

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