Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts

Experts Reviews · Company report
Tracy Well-being Retreat & Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%78+5.5Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Tracy Well-being Retreat & Spa

Tracy, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 158 massage therapists · 5.0★ from 287 Google reviews

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Report card

Percentile vs other massage therapists (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tracy Well-being Retreat & Spa is better than 99% of massage therapists.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tracy Well-being Retreat & Spa is better than 100% of massage therapists.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tracy Well-being Retreat & Spa is better than —% of massage therapists.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tracy Well-being Retreat & Spa is better than 100% of massage therapists.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tracy Well-being Retreat & Spa is better than 100% of massage therapists.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tracy Well-being Retreat & Spa is better than 78% of massage therapists.B
78

Reviews for your job

Customers hired Tracy Well-being Retreat & Spa for 6 kinds of job.

Tracy Well-being Retreat & Spa for skin treatments

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$103–$149
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Skin treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 27
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Skin treatments”

Mariah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Cecelia gave me a wonderful first time experience for a scalp massage. Cecelia was very kind and detailed and made me feel welcomed and at home during my services.

Reasonable priceSpa packagesSkin treatmentsFacial
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Had an amazing experience with my treatment very nice and clean establishment the staff was very friendly I will Definitely be back !

Great priceSkin treatments
NiaJay786 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This was my first time here and I was greeted by the owner who was super nice! The place is so serene I immediately felt relaxed. The best part was my massage by Laura! She truly has magical fingers. I was in heaven. I think I may have even dozed off a few times. I left there super happy customer and my body felt so…

Reasonable priceSpa packagesSkin treatments
Ameera7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

TOTALLY WORTH IT ❤️❤️❤️❤️❤️ I came to Tracy Wellness and Retreat Spa expecting just a one-time massage, but I ended up becoming a subscribed member—and it’s honestly one of the best decisions I’ve made. The space itself is beautifully designed, with a charming, boutique luxury feel that immediately puts you at…

Great priceSpa packagesSkin treatmentsMassage therapy
Jeri4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

This is long over due. I bring my friends & family for girl time & self care . Thrilled to know that every visit to TWBR&S will finish in a real sense of rejuvenation. Marcella & associates are wonderfully thorough in their approach to treatment & care. Clean, new & cutting edge. Always improving offerings. Feel…

Reasonable priceSkin treatmentsFacialHydrotherapy
JulieLocal Guide · 132 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Enjoying my membership!

Reasonable priceSkin treatmentsFacial
Bree1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

💕 I always feel so relaxed during my treatments. I’ve had services from both Marcella and Stephanie, and they’re both amazing at making you feel completely pampered! ✨

Skin treatments
WishLocal Guide · 141 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Good local place to go get head spa at as well as massages and they offer different things like facials and dermaplaning among other things. Happy that it's near me and I don't have to travel 45 mins to 1 hour to get these services on feel relaxed. It's very beautiful and clean inside and the staff is very professional and nice.

Reasonable priceSkin treatmentsFacialMassage
Sangaroon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This place is really a hidden gem of Tracy. It’s gave me a high-end luxury hotel spa vibe. The owner, Marcella is super friendly and knowledgeable. She is very professional. The place is very clean, very neat, very quiet, and super relaxing. If you’d like to be treated like a queen in a good quality spa just…

Reasonable priceSpa packagesSkin treatmentsFacial
tracy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Skin treatments
Sal4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Great priceSpa packagesSkin treatmentsFacial
rachaellien7 months ago★★★★★

Rating only, no written review.

Reasonable priceSpa packagesSkin treatmentsFacial

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Facial18—
Massage16$106–$137
Spa packages13—
Skin treatments12$103–$149
Massage therapy7—
Hydrotherapy3—

Compare with

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