Customers consistently describe the service as punctual, reliable, and professional, noting that vehicles are clean and drivers are courteous. Many reviewers highlight reasonable pricing and effective communication, including advance notifications and assistance with luggage. However, low-star feedback indicates issues with the online booking process causing repetitive errors and complaints about cash-only payment policies and driving habits that caused discomfort or delays.
Google rating: 4.8 out of 5 from 37 reviews (92% five-star).
Reviews on this page: 37 Google reviews (36 with written comments).
Owner responses: the business replied to 24% of reviews.
Most recent review: October 27, 2026.
Service: Limousine Service serving Sacramento, California.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.8
★★★★★
37 reviews on Google
5★34
4★1
3★0
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The communications are clear, dependable and respectful.”
“Everything was perfect, on time, clean car, drive carefully and very courteous.”
“Reliable and comfortable and professional driver , Highly recommended ❤️”
“Travis Airport shuttle is excellent and very reliable, great price, 100%customer focus, very friendly.”
“The fare was reasonable and the vehicle was immaculate and luxurious.”
“Awesome service, they were on time to pick me and my kids up.”
People customers mention
Mustafa4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Mustafa was absolutely wonderful. My husband’s college basketball team was in Redding for a tournament and the company that brought them up there, left a did not bring them back. They were 3 hours away with no transportation. I called Mustafa and he took care of them and got them back to the East Bay safely at 3am. Thank you so much! You were exceptional.
Response from the owner · 9 hours ago
Thank you so much for this review! We aim to serve our clients with the best service there is and are glad to hear that was satisfactory for you! Have an amazing day.
Louie KrollLocal Guide · 20 reviewsiTotal number of Google reviews Louie has written across all businesses on Google Maps, not just this one.
Tried 4 times to book a shuttle and after all that work I was continuously bounced back to start aaalllll over again.
If you can't fix this you don't belong in business.
Response from the owner · 4 months ago
Hello, we are so sorry for the inconvenience. We completely understand the frustration that you are feeling. We have recently become aware of an issue with our software system during a routine maintenance schedule and the issue has been corrected. We’d like to make this right! Please contact us at (707) 640-0003, to book a shuttle directly. Again, we apologize for the inconvenience this has caused you.
Tashana L.5 reviewsiTotal number of Google reviews Tashana has written across all businesses on Google Maps, not just this one.
Mustafaa has been taking me to the air-port for almost 10 years. His services is always reliable and dependable. The vehicles are always clean. I highly recommend thier services.
Response from the owner · 5 months ago
Thank you really appreciate your business
Stephen Tessler10 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Over the years I have utilized a number airport limousines and shuttles locally, and in a lot of other cities, as well. When traveling to and home from Sacramento and San Francisco airports I only use Travis Airport Shuttle and Limousines. Mustafa operates an excellent transportation service. The driving is skilled, smooth and safe. The vehicles are clean and comfortable. The communications are clear, dependable and respectful. I highly recommend Travis Airport Shuttle.
Response from the owner · 9 months ago
Thank you for your business
Andre HamelLocal Guide · 322 reviewsiTotal number of Google reviews Andre has written across all businesses on Google Maps, not just this one.
We used Mustafa’s service to bring my wife home in Davis from Sacramento airport. Everything was perfect, on time, clean car, drive carefully and very courteous. We will use Travis Shuttle again.
Response from the owner · a year ago
Thank you
Nauman aslam1 reviewiTotal number of Google reviews Nauman has written across all businesses on Google Maps, not just this one.
I travelled with the company from airport to my destination, driver was so good, picked my luggage, offered me a phone charger plus water bottle. Very kindly and cooperative behavior.
Response from the owner · a year ago
Thank you
Julie Rees7 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
My husband and I hired Mustafa from Travis Airport Shuttle to transport us from our Folsom home to Sacramento International Airport and then from the airport home.
Mustafa was not only on time but early, came to the baggage carousel to assist us, was polite, friendly and respectful and drove very safely. I highly recommend this company,
Mian Hamza Amjad1 reviewiTotal number of Google reviews Mian has written across all businesses on Google Maps, not just this one.
Professional, beautiful clean sedan, prompt and polite! I will definitely be calling Travis Airport Shuttle again for myself and family member transport for Napa to and from airport locations.
