Jules Comer6 reviewsTotal number of Google reviews Jules has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove my haircut
Trend Salon
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 127 wedding hair stylistsPosition by Experts Score among all companies we track in this category. · better than 40%
4.8 ★★★★★ 889 Google reviews · 24 photos
94%five-star reviews
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$106typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Trend Salon at a glance
Reviewers highlight skilled stylists who provide detailed explanations, attentive communication, and high-quality cuts, colors, and blowouts. The salon is described as clean, welcoming, and organized, with a convenient location near local businesses and a product boutique. Common criticisms include high pricing, appointment delays or mismanagement, aggressive product sales, and instances of uneven cuts or chemical mishaps that led to hair damage.
- Google rating: 4.8 out of 5 from 889 reviews (94% five-star).
- Reviews on this page: 889 Google reviews (747 with written comments, 82 with photos).
- Owner responses: the business replied to 94% of reviews.
- Most recent review: November 9, 2026.
- Service: Wedding Hair Stylist serving Charlottesville, Virginia.
Data from Google, last updated November 10, 2026.
Score profile vs other wedding hair stylists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Trend Salon: 82/100 on this factor. Category median: 90.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Trend Salon: 73/100 on this factor. Category median: 85.B
73
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Trend Salon: 98/100 on this factor. Category median: 99.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Trend Salon: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Trend Salon: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Trend Salon: 100/100 on this factor. Category median: 55.A
100
Bar = this company · dark tick = category median.
Star ratings
889 Google reviews we collected
- 5 stars83994%
- 4 stars121%
- 3 stars30%
- 2 stars51%
- 1 star303%
Praise vs complaints
Phrases our text analysis found in 747 written reviews
- Praise73593%
- Complaints547%
Price
What customers reported paying
$106+5% vs typical wedding hair stylists
Middle half of what 247 customers paid ($68–$246) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude27034%
- Quality & results23029%
- Would recommend13417%
- Communication597%
- Honesty & trust385%
- Speed & response304%
- Price & value284%
What customers talk about
We read 747 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is very kind and personable, and had some great recommendations for my hair care as well.”
“trend’s hair salon first off they charge way too much and get mad and rude when you speak the truth and give them a bad review if the lady named Emma…”
“I appreciate the attention to detail she took in ensuring my hair got the love and attention it needed.”
“Please do not go here—worst haircut I have received.”
“I would definitely recommend Michaela and Trend Salon to others!”
“Would not recommend this salon as they seem to value profit over customer service.”
“I especially loved how she explained what she was doing as we were going, I never was sitting there wondering what was going on or where we were at in…”
“I have complete trust in her abilities with my hair, therefore, I rarely feel the need to tell her what I need done, but of course she always asks.”
“I don’t appreciate dishonesty; they were extremely dishonest with their prices.”
“He totally nailed the California foil I got from him the other day, working precisely and efficiently while we chatted, making the time fly.”
“I was late and she had an appointment right after me, so she wouldn’t be able to see the final result.”
“Also had a brow service and hand treatment/massage by Lily which was a last minute decision but 100% worth it.”
“Otherwise, be prepared for a frustrating and overpriced experience.”
People customers mention
- Hannah 35 reviews
- Codie 33 reviews
- Ashley 30 reviews
- Devanne 27 reviews
- Maria 23 reviews
- Carlos 20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Trend Salon for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
madisonLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Michaela was wonderful ! I have very thick long hair and she did an amazing blowout !
Paid $100–120Blowouts
Amy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The products and stylist are the best. My hair has never been so soft nd shiny after color.
Paid $200+
Casey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I am in love with my haircut! Michaela is amazing!! She is very kind and personable, and had some great recommendations for my hair care as well. This was my first haircut with Michaela and Trend Salon, and I’m already excited for my next appointment! I would definitely recommend Michaela and Trend Salon to others!
Paid $60–80Haircut
Amanda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I booked an appointment to get my hair done before a black-tie event. My stylist, Cicely, was wonderful. The other staff members were equally as pleasant, and I would highly recommend Trend Salon to anyone in the Charlottesville area.
Paid $120–140
NLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Hannah listen to unlike any stylist I've ever had. I felt seen, heard, and not only that but she delivered exactly what I wanted. I left feeling like a new woman. I can't begin to tell you the value that she is to your organization. Exceptional experience .
Paid $200+Hair highlightingHair coloring
Janelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
First of all …90 dollars for a 13 year olds hair cut is insane. She asked for layers and got minimal minus one very short one in the front that wasn’t asked for . The cut happened dry on very curly hair and instead of taking split ends off a significant amount was cut . we now spend hours every morning crying…
Paid $80–100Kids' cuts
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 346 | $45–$81 |
| Hairstyling | 298 | $50–$103 |
| Hair coloring | 92 | $133–$335 |
| Blowouts | 63 | $53–$108 |
| Shampoo & conditioning | 60 | $65–$136 |
| Blowdry | 47 | $47–$93 |
| Balayage | 42 | $214–$426 |
| Hair highlighting | 27 | $176–$371 |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 889 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
madison huntLocal Guide · 33 reviewsTotal number of Google reviews madison has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMichaela was wonderful ! I have very thick long hair and she did an amazing blowout !
- Price: $100–120
- Services: Blowouts
- Maintenance: Well-kept
Amy Neighbors11 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe products and stylist are the best. My hair has never been so soft nd shiny after color.
- Price: $200+
- Maintenance: Well-kept
Casey Clarke2 reviewsTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am in love with my haircut! Michaela is amazing!! She is very kind and personable, and had some great recommendations for my hair care as well. This was my first haircut with Michaela and Trend Salon, and I’m already excited for my next appointment! I would definitely recommend Michaela and Trend Salon to others!
- Price: $60–80
- Services: Haircut
Dr Anna Sims6 reviewsTotal number of Google reviews Dr has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt's awesome to have such a great salon right next door! Tara and Hannah are the best, and we love when they bring their cute pups by MCVC. The salon is clean and all the staff are friendly. They also have a little store on the corner that has excellent options for gift giving (or spoiling yourself).
- Atmosphere: Relaxing
- Maintenance: Pristine
Response from the owner · a month ago
We LOVE being your neighbor, and appreciate your support ❤️
Amanda Mitchell8 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI booked an appointment to get my hair done before a black-tie event. My stylist, Cicely, was wonderful. The other staff members were equally as pleasant, and I would highly recommend Trend Salon to anyone in the Charlottesville area.
- Price: $120–140
N FeaseyLocal Guide · 11 reviewsTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHannah listen to unlike any stylist I've ever had. I felt seen, heard, and not only that but she delivered exactly what I wanted. I left feeling like a new woman. I can't begin to tell you the value that she is to your organization. Exceptional experience .
- Price: $200+
- Services: Hair highlighting, Hair coloring
- Atmosphere: Relaxing
- Maintenance: Well-kept
Response from the owner · a month ago
This is wonderful to hear. We work hard to train the best consultation in our industry. Hannah is proof of that. She is an amazing artist and part of our core leadership team. As well as a premier stylist within oursal9n and Director of education. Thank you for supporting Hannah and choosing our sal9n. We appreciate your business 🙏
Janelle Ryning1 reviewTotal number of Google reviews Janelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFirst of all …90 dollars for a 13 year olds hair cut is insane. She asked for layers and got minimal minus one very short one in the front that wasn’t asked for . The cut happened dry on very curly hair and instead of taking split ends off a significant amount was cut . we now spend hours every morning crying about it being too short and puffy. Thanks for the extra middle school anxiety.
- Price: $80–100
- Services: Kids' cuts
Response from the owner · 2 months ago
Oh no middle school is emotional enough we hate to hear that! I wish you would have reached out directly so we could hear more and assess the situation. Definitely she needs some proper products to tame those curls. Feel free to call and let us know more, We are happy to help support you with any necessary corrections and maybe styling lessons to help navigate layers and a new curl pattern. Layers are a transition much like middle school. (we do cut curls dry sometimes to prevent major shrinking which can happen when cut wet) but we are always willing to take a second looking make sure the curls settled in a way that is working with new layers! Butterfly cuts do have a lot of volume and there might be a learning curve, and we are happy to help 434-295-4247 ask to speak to Jonah about your experience
Nicole Milanovic10 reviewsTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGrayson did a beautiful job with my haircut and blowout! She handled everything with grace and made sure I was feeling comfortable the entire time. I love the R+Co products.
- Price: $60–80
- Services: Blowouts, Haircut
Response from the owner · 2 months ago
Thank you Nicole for your lovely words 🥰 we appreciate your business and Thank you for supporting Grayson as she grows in this industry 💕
Alison Fox1 reviewTotal number of Google reviews Alison has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAshley is always amazing! She knows my hair so well and always deliver. She is also just an amazing human. Thankful to have her as my stylist, I always look forward to my appointments.
- Services: Haircut, Hairstyling, Balayage
Response from the owner · 2 months ago
Thank you Alison! Ashley is one of our best Lead stylists with tons of experience 🥰and an amazing person. Thank you for supporting her and choosing Trend as your salon we appreciate you ❤️
Business details
- Address: 32 Mill Creek Dr, Charlottesville, VA 22902
- Phone: (434) 295-4247
- Website: trendsaloncville.com
- Service area: Charlottesville, VA