Google reviewers rate Trent's Septic & Outdoors 4.9 out of 5 based on 55 reviews, frequently citing prompt scheduling, clear communication, and transparent pricing for services like tank pumping, installation, and leak repair. Customers often note the team's professionalism and willingness to assist beyond standard job scopes, such as moving property items or diagnosing complex issues without charging. One low-star review highlights a delayed response and brief on-site visit for a difficult location, contrasting with the general praise for quick turnaround.
Google rating: 4.9 out of 5 from 55 reviews (95% five-star).
Reviews on this page: 55 Google reviews (48 with written comments, 1 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: September 17, 2026.
Service: Septic Tank Service serving Salem, Virginia.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.9
★★★★★
55 reviews on Google
5★52
4★2
3★0
2★0
1★1
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Will definitely recommend them to anyone in the future.”
“Quick response and the guys that came out were both friendly and helpful.”
“Super quick response and scheduled an appointment right away.”
“Service is top notch, and they are great at communicating!”
“We had water backing up in our system on a Saturday and were preparing for the worst.”
“Called around and Trent's was the only one who would come out first thing Monday and do so at a reasonable rate.”
“They were very friendly easy to work with and did a really good job.”
“Very professional and helpful, upfront about what could be.”
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
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Eric PartonLocal Guide · 42 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Quick response and the guys that came out were both friendly and helpful. They even helped move a trailer out of the way and made sure to find a spot that wouldn't damage my fence. Will definitely be using them again.
Price assessment: Reasonable price
Price: $600–800
Gloria Hall1 reviewiTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
We couldn’t be happier with the treatment system installation completed by Trent’s Septic & Outdoors! Darren provided excellent communication throughout the entire process, keeping us informed and answering every question along the way. His team was professional, knowledgeable, respectful of our property, and clearly took pride in completing the job correctly. From beginning to end, the entire experience was smooth and well organized. We highly recommend Darren and the Trent’s Septic & Outdoors team to anyone needing septic system installation or service!
Response from the owner · a month ago
Thank you so much for your kind words! Our team is thrilled to hear you had a smooth experience. We appreciate your recommendation!
Alan Sowder1 reviewiTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
So far looks okay. Hoping to get a time frame when project. Can be done.
Price assessment: Not sure
Price: $2,000+
Response from the owner · a month ago
Thank you for your feedback. Our team will provide you with an update on the project timeline shortly. We are currently awaiting the necessary permit to establish a start date. We will keep you informed throughout the process and strive to earn your fifth star. We appreciate your patience.
Paul Craighead4 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
They came out promptly. Did a great job cleaning out my septic tank. Found and cleared a clog in my sewer line. Very professional and hard working. I highly recommend their services.
Response from the owner · 3 months ago
Thanks so much for your kind words! Our team is glad we could help and appreciate your recommendation!
Jonathan SweatLocal Guide · 16 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.