Customers frequently describe the design team as professional, communicative, and attentive to client preferences, budgets, and timelines. Reviews highlight services such as kitchen and bathroom renovations, product sourcing, and coordination with general contractors. However, low-star feedback cites measurement errors causing delays and costs, as well as unreturned phone calls, indicating occasional issues with accuracy and responsiveness.
Google rating: 4.8 out of 5 from 44 reviews (93% five-star).
Reviews on this page: 44 Google reviews (41 with written comments, 6 with photos).
Owner responses: the business replied to 25% of reviews.
Phrases our text analysis found in 41 written reviews
94%praise
Praise7794%
Complaints56%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2227%
Would recommend1721%
Quality & results1417%
Communication1316%
Speed & response79%
Honesty & trust67%
Price & value34%
What customers talk about
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She’s not afraid to make bold design choices and partner with her clients to create one of a kind spaces.”
“If your searching for any assistance in decorating, big or small, I would definitely recommend Tribe.”
“…t, on the design side, I was beyond impressed at their ability to be thorough, communicative, and knowledgeable throughout the construction process.…”
“They were always available to answer questions and communicate next steps, which made the experience stress-free and enjoyable.”
“She is very professional, creative and highly efficient.”
“She showed a genuine willingness to make adjustments based on the details and specifics I wanted in my kitchen, which made me feel truly heard and supported.”
“We never thought “affordable” and “total renovation” could be in the same sentence.”
People customers mention
Shannon23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Shannon is a brilliant designer and savvy business owner. She’s not afraid to make bold design choices and partner with her clients to create one of a kind spaces. Tribe is the kind of local business we want to support time and time again because they make it possible for clients to achieve a truly one of a kind vision. Two thumbs way way up!
Price assessment: Reasonable price
Services: Tile work installation, Custom kitchen cabinet construction, Home renovations, Bathroom remodeling, Tile work replacement, Building design, General building construction, Interior finishing, Remodeling, Kitchen design, Kitchen cabinet design, Kitchen cabinet installation, Granite countertop installation, Kitchen remodeling, Home construction
Helen MacMahonLocal Guide · 14 reviewsiTotal number of Google reviews Helen has written across all businesses on Google Maps, not just this one.
I had a good experience working with Shannon at Tribe Kitchen. She took the time helping to pick out samples for my kitchen backsplash. Once they were delivered, Shannon came to my house with the samples to help me decide.
Price assessment: Reasonable price
Services: Service not listed
Wendy Grieco1 reviewiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Shannon @ Tribe provided exceptional decorating ideas for new updated lighting for our guest bathroom.
She is very professional, creative and highly efficient.
If your searching for any assistance in decorating, big or small, I would definitely recommend Tribe.
Price assessment: Great price
Services: Remodeling
Heather Beissel10 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Working with Shannon has been great! She gave her opinion, but also helped me work through mine. The GC was great too! Great communication, great products!
Jaclyn Kerns2 reviewsiTotal number of Google reviews Jaclyn has written across all businesses on Google Maps, not just this one.
I recently worked with TRIBE on my home project, and I was very impressed with their service and guidance. From start to finish, they were professional, patient, and incredibly helpful. The team was collaborative throughout the process, making sure my vision came to life. They were always available to answer questions and communicate next steps, which made the experience stress-free and enjoyable.
I really enjoyed working with Shannon, who was so down-to-earth and willing to weigh in on important decisions. She showed a genuine willingness to make adjustments based on the details and specifics I wanted in my kitchen, which made me feel truly heard and supported. Her insight and approachable style made the process even smoother.
TRIBE is a design company that truly cares and supports you while listening to all the details of your vision. I highly recommend TRIBE for any home project.
Price assessment: Reasonable price
Services: Remodeling
Jane Brainard2 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
I had a hall bathroom and my kitchen remodeled at the same time. Shannon, Jannae and Sean were very easy to work with and were considerate of my preferences and steered me in the right direction offering alternatives. Shannon was also helpful with setting up appointments for me to visit vendors for things like tile and countertops and accompany me as needed. Also, the general contractor they recommended was very knowledgeable, had helpful suggestions and did very solid work. Both rooms turned out great!!
Price assessment: Reasonable price
Services: Tile work installation, Install flooring, Remodeling
k musselman1 reviewiTotal number of Google reviews k has written across all businesses on Google Maps, not just this one.
Working with Tribe Kitchen was such a pleasure! Shannon was professional and helped us plan out a beautiful kitchen and also worked within our financial means. She checked on the progress and communicated clearly and frequently with us! Highly recommend!
Price assessment: Great price
Services: Remodeling
Brendon Javorka1 reviewiTotal number of Google reviews Brendon has written across all businesses on Google Maps, not just this one.
If I could give zero stars, I would. We hired Shannon as a kitchen designer, and it was hands down one of the biggest mistakes we’ve made in this whole remodel. She messed up nearly every single measurement, causing major delays, wasted materials, and added costs. And instead of taking responsibility, she blamed everyone else, the installers, the supplier, even us, when the errors were clearly hers.
We trusted her to get the details right, and she completely dropped the ball. Cabinets didn’t fit, appliances had to be reordered, and we’re still fixing the problems her incompetence caused. Her attitude when confronted was defensive and unprofessional.
If you value your time, money, and sanity, stay far away from Shannon. Hire someone who actually knows what they’re doing and owns up to their mistakes when they make them.
Jake Rash1 reviewiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Shannon and crew are great to work with! They are very professional and accommodating to my needs as a contractor as well as great at working with clients to allow for flexibility while holding the detail in each project. Would recommend them to anyone looking for design, or interior home renovations.
Pamela Jerry1 reviewiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Tribe Kitchen in Souderton has an amazing design team! Offering their client's full service design. It was a pleasure working with Shannon and Jenea with their projects need for decorative lighting from Visual Comfort. Tribe Kitchens impeccable design, product sourcing and great communication with their clients, make any clients dream kitchen come true.
Response from the owner · a year ago
Thank you Pamela for your kind words! It was such a pleasure collaborating with you on this project. Lighting plays such a key role in bringing a design to life, and we’re so grateful to partner with Visual Comfort to give our clients the perfect finishing touch. We look forward to working together on many more beautiful spaces!
