Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
Google reviewers rate Tru Line Frame & Wheel 4.8 out of 5 based on 272 reviews, with the owner not replying to any comments. Customers frequently praise the shop for professional communication, timely service, and accurate work on alignments, suspension, and tire repairs, noting that staff often explain repairs without unnecessary upselling. However, several one-star reviews highlight significant concerns regarding pricing, describing costs as higher than competitors and citing instances where final bills exceeded initial estimates or online quotes.
Data from Google, last updated November 2, 2026.
272 Google reviews we collected
Phrases our text analysis found in 216 written reviews
How often each topic comes up in the written reviews
We read 216 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tru line did a great job with my lowered subaru brz.”
“Horrible customer service from front desk staff”
“The staff were really friendly and professional, and even though it wasn’t cheap, I think it was worth it.”
“…gas station air machines (yes I know, I’m going to learn), and they immediately offered to fill my tires for me for free on the spot, got me on the r…”
“I felt like he just did what he wanted to do without taking into account of what I wanted and specifically said to do and wasn't efficient at what he did.”
“…and got me back to enjoying my drives in no time and they were very reasonably priced too, which was a little cherry on top.…”
“I was taking advantage of on a alignment job and get ripped off.”
“A shop that takes care of their customers, highly recommend”
“Truthfully went to this place because I got a recommend and I will not be back.”
“Top-notch professionals who are personable and honest.”
“Dropped my car off for a RF suspension rebuild, Doug and his crew took care of me and kept me updated through out the repair process.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 272 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Tru Line was recommended to me by AMG tech. Dropped my car off for a RF suspension rebuild, Doug and his crew took care of me and kept me updated through out the repair process. Solid work, car feels great!
Tru line did a great job with my lowered subaru brz. You can trust they will get you straight. Thanks again tru line!
Horrible customer service from front desk staff
I brought my vehicle here for alignment work and was impressed with how professional the team was. They took the time to explain what needed to be done and answered my questions without trying to upsell anything unnecessary. The work was completed in a reasonable amount of time, and the car felt noticeably better afterward. Overall, it was a straightforward and positive experience, and I would return if I needed similar services again.
Absolutely hands down the worst shop in town. More expensive for basic services than the dealer. Avoid this place like the plague. Take your business somewhere, anywhere else. You’ve been warned.
Fantastic service. Was easily able to accommodate my custom alignment specs for track use including camber plates and adjustable control arm. Techs went above and beyond to deal with a siezed tie rod to ensure toe adjustment. Will exclusively use them for alignments.
This shop is great! Thanks for helping me out so quickly!
The mechanic is pretty lit ngl
Fast and correct
Superhelpful let my eye soar of a car sit for almost all day until i could get a tow. They did not have my tire in stock
Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts