Google reviewers rate Tru-tech Cell Phone Repair 4.9 out of 5 based on 456 reviews, noting the owner replies to 99% of feedback. Positive comments highlight fast turnaround times, affordable pricing, and professional communication during screen and battery repairs. However, several low-star reviews describe instances where devices were not fixed correctly, warranties were not honored, or additional charges were incurred after initial diagnoses, leading to customer dissatisfaction.
Google rating: 4.9 out of 5 from 456 reviews (95% five-star).
Reviews on this page: 455 Google reviews (407 with written comments, 6 with photos).
Owner responses: the business replied to 99% of reviews.
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 407 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fixed my iPhone quick and affordable very reliable guy”
“Best and fastest cell phone repair in the area with friendly service.”
“…and it was very reasonable for how much it costed and the guys did a wonderful job and he is a very respectful guy…”
“Told me it was my screen that was messed up then after paying for it they said it was the battery and had to pay for that as well just for none of it…”
“I definitely recommend coming here if you need your phone repaired.”
“I would not recommend you take you phone to this place of business.”
“They went above and beyond to fix my phone screen , and they got it done quickly and at affordable price.”
“…t right to them I live in Palmer and they are the only people I will trust with my phone ❤️❤️❤️❤️ love this place so much…”
“You bette go check your cameras because you were lied too.”
“Explained clearly what the problem was and how to fix it.”
People customers mention
Travis14 reviews
Blake8 reviews
Kevin6 reviews
Apple4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
EskayLocal Guide · 30 reviewsiTotal number of Google reviews Eskay has written across all businesses on Google Maps, not just this one.
This shop is the best. Fair prices, honest service and quick turnaround.
Give they a try and you'll see!
Response from the owner · a week ago
Eskay, thank you for the five-star review. We're delighted to hear you experienced fair pricing, honest service, and a quick turnaround. Your recommendation means a great deal to our team. We look forward to helping you again.
jesus Nino1 reviewiTotal number of Google reviews jesus has written across all businesses on Google Maps, not just this one.
Maxx, great to hear you had an excellent experience. We take pride in fast turnaround and quality work, and it is rewarding to know it made a difference. Thank you for sharing this, and we look forward to assisting you again.
Brittany Villarreal (bree)Local Guide · 1 reviewiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Fixed my iPhone quick and affordable very reliable guy
Response from the owner · a month ago
Brittany, thanks for the great review. We’re glad the iPhone repair was fast, affordable, and reliable. We appreciate you choosing us and look forward to helping you again.
Kirsten Hunt2 reviewsiTotal number of Google reviews Kirsten has written across all businesses on Google Maps, not just this one.
Best and fastest cell phone repair in the area with friendly service. Thank you for taking care of us!
Response from the owner · a month ago
Kirsten, we appreciate your kind words. We are glad our team could get your phone fixed quickly and provide friendly service. Thank you for trusting us, and we look forward to helping you again.
Marissa Skrivanek1 reviewiTotal number of Google reviews Marissa has written across all businesses on Google Maps, not just this one.
Dropped my daughter’s shattered iPad off at about 3:30pm and it was ready to go by 5:00pm! Hands down the BEST!
Response from the owner · a month ago
Marissa, thank you for sharing this great feedback. We are so glad your daughter’s iPad was repaired quickly and that you were pleased with the service. Praise like this really energizes our team. We appreciate you choosing us.
Carlee Rojas2 reviewsiTotal number of Google reviews Carlee has written across all businesses on Google Maps, not just this one.
Amazing experience! The service was absolutely great, and I’m so happy with how everything turned out. He was very helpful, professional, and made sure everything was done right. I definitely recommend coming here if you need your phone repaired. Great customer service and an overall great experience!! -carlee
Response from the owner · a month ago
Carlee, thank you for the wonderful feedback. We’re so happy our team was helpful and professional and that you’re pleased with the outcome. Your recommendation means a lot, and we look forward to assisting you again in the future.
Tricia Slovak4 reviewsiTotal number of Google reviews Tricia has written across all businesses on Google Maps, not just this one.
Tricia, we appreciate you sharing this. We're glad our team handled your issue professionally and made the experience pleasant. Your feedback motivates us to keep delivering great service, and we look forward to helping you again.
Brady Sanchez1 reviewiTotal number of Google reviews Brady has written across all businesses on Google Maps, not just this one.
Amazing service! They went above and beyond to fix my phone screen , and they got it done quickly and at affordable price. The staff was friendly, professional, and made sure everything was done right. I really appreciate the great customer service and attention to detail. I definitely recommend them to anyone looking for fast, affordable, and quality service!
Response from the owner · a month ago
Thank you, Brady! We’re thrilled to hear you had an excellent experience and that our team could quickly and affordably fix your phone with friendly, professional service. We appreciate your recommendation and your kind words about our attention to detail. We look forward to helping you again.
Jamie Bertelson3 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
10/10 experience always on top of fixing mine and my boyfriend and my family’s phones!!!! When my phone had gotten ran over and I was an absolute wreck of a crying mess they got me in instantly 😭 saved the day! And they have every time I’ve had a phone break I bring it right to them I live in Palmer and they are the only people I will trust with my phone ❤️❤️❤️❤️ love this place so much
Response from the owner · a month ago
Thank you so much, Jamie! We are thrilled we could help when your phone was run over and that you trust us with yours and your family’s devices. Your kind words mean the world to our team, and we look forward to helping you anytime.
