Truesdell Animal Care Hospital & Clinic at a glance
Google reviewers rate the clinic 4.8 out of 5 based on 700 reviews, with the owner responding to 63 percent of them. Clients frequently praise the staff for providing detailed explanations, treating animals gently, and maintaining affordable pricing. However, lower-rated reviews highlight concerns regarding slow communication, inconsistent diagnoses between different veterinarians, and unexpected costs for diagnostic services.
Google rating: 4.8 out of 5 from 700 reviews (90% five-star).
Reviews on this page: 700 Google reviews (537 with written comments, 58 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: November 7, 2026.
Service: Veterinarian serving Madison, Wisconsin.
Data from Google, last updated November 10, 2026.
Star ratings
700 Google reviews we collected
4.8of 5
5 stars63290%
4 stars396%
3 stars61%
2 stars30%
1 star203%
Praise vs complaints
Phrases our text analysis found in 537 written reviews
97%praise
Praise76397%
Complaints273%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude32842%
Quality & results10814%
Would recommend9913%
Communication699%
Speed & response668%
Price & value648%
Honesty & trust567%
What customers talk about
We read 537 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“KInd, efficient, and took as much time as I needed to fully understand the options I could take.”
“We always have a great experience with them, appointments are easy to come by and they have great prices.”
“She returned a while later saying they hadn't given him the shot because he'd been "absolutely horrible.”
“I highly recommend this care team for your most beloved pets.”
“I cannot recommend a facility that recognizes there is a problem — and then proceeds to bill nearly $200 after a short 1 hour diagnostic without any i…”
“The vet spent a great deal of time explaining everything to me and wasn’t in a rush to leave.”
“But I don't like their lack of communication, I don't like how they treated my dog, and I won't be going back.”
“When pressured, they respond quickly with science and with heart.”
“I also recently signed up for the Snout plan and so far it seems to be a really good value.”
“Truesdell my be a little pricey but the care and clean rooms and how they really care.”
“We have complete trust in the care we get and really appreciate the kindness of the staff.”
“I was lied to when I called to make the appt and was told they had experience with hedgehogs.”
People customers mention
Koepke23 reviews
Brittany15 reviews
Steele14 reviews
Vet12 reviews
Goff12 reviews
Meier12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Amazing care was given to my cat. The vet spent a great deal of time explaining everything to me and wasn’t in a rush to leave. They handled my cat with care. The vet tech spent time to take care of her. So happy I chose this vet clinic!
Price assessment: Great price
Response from the owner · 2 days ago
Hello Wynter, What a sweet compliment! Our staff will really appreciate reading your feedback. We look forward to seeing you next time!
Betty Hurd9 reviewsiTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
KInd, efficient, and took as much time as I needed to fully understand the options I could take. I felt fully informed, not rushed and able to ask any questions I had. The entire staff truly has the compassion for animals and people.
Response from the owner · Edited 5 days ago
Hello Betty, Thank you so much for your review! It is our absolute pleasure to provide you and your pet with a pleasant experience at our hospital. We are always here if you need us!
Cynthia Heimlich4 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
As always the caring vets and staff took great care of out pup. She had a cornea abrasion so they worked her in to a full schedule. They always explain all they did and if any after care is needed, they make sure you are comfortable with everything before and after treatment.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Hi Cynthia, we’re glad to hear your visit went well. It’s a privilege for our team at Truesdell Animal Care Hospital & Clinic to provide dependable care for pets and their families.
Jan HartwigLocal Guide · 12 reviewsiTotal number of Google reviews Jan has written across all businesses on Google Maps, not just this one.
The clinic staff was very professional and handled my cat with great care. I was impressed with everyone I met.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Hi Jan, thank you for your kind words! We know there are many veterinarians to choose from in Madison, and we appreciate you trusting Truesdell Animal Care Hospital & Clinic with your pet’s care.
Michael Gonzales1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Hi Michael, we appreciate your thoughtful review. Providing reliable care for pets and their families is what we enjoy most, and it means a lot that you chose Truesdell Animal Care Hospital & Clinic .
Mary Gill1 reviewiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
This was our first visit. What a great crew! My shy pup even took snacks from the assistant, my questions were answered ant it was a good experience for both of us.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Thanks so much, Mary! Your feedback is valuable to our team. With so many veterinarians in Madison, we’re glad you chose Truesdell Animal Care Hospital & Clinic for your pet’s care.
Judy & AmyLocal Guide · 11 reviewsiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
All the staff, from front line to vets, have been great to work with; unfailingly attentive, caring and competent. We have complete trust in the care we get and really appreciate the kindness of the staff.
Price assessment: Reasonable price
Response from the owner · Edited 2 weeks ago
Hi Judy, we appreciate your thoughtful review. Providing reliable care for pets and their families is what we enjoy most, and it means a lot that you chose Truesdell Animal Care Hospital & Clinic .
Mary Klam9 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Max and I enjoy our monthly visits with Dr. Jacy Steele. She is excellent. The technicians and staff at the front desk are so pleasant and caring. I have been taking my pets to Truesdell for almost 30 years and I have been impressed and very happy with the excellent care my dogs have received. I have met wonderful veterinarians who have become part of my life for years and I am always so sad to see them leave. I am amazed that Truesdell continues to have the most genuine and caring doctors to keep my loving dogs healthy. Thank you to Truesdell. I so appreciate everyone there.
Price assessment: Great price
Services: Large animals
Response from the owner · Edited 3 weeks ago
Thanks so much, Mary! Your feedback is valuable to our team. With so many veterinarians in Madison, we’re glad you chose Truesdell Animal Care Hospital & Clinic for your pet’s care.
ROGER REED II1 reviewiTotal number of Google reviews ROGER has written across all businesses on Google Maps, not just this one.
It's a nice place. One requirement is to have a computer set up for Video Relay Service so that deaf clients can communicate easily. I love there.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · 3 weeks ago
Hi Roger, we’re glad to hear you had a positive experience! Your feedback helps our team keep providing attentive, consistent care, and we truly appreciate your trust in Truesdell Animal Care Hospital & Clinic.
Cory CharvatLocal Guide · 29 reviewsiTotal number of Google reviews Cory has written across all businesses on Google Maps, not just this one.
We're thrilled to hear about your positive experience, Cory! Our team works hard to provide top-notch care for your furry friends. Thank you for choosing Truesdell Animal Care Hospital & Clinic!
