Lawn care service · Medford, MA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%87+21.1Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty96−0.4Momentum penalty83−1.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 56 sod installation servicesiPosition by Experts Score among all companies we track in this category. · better than 44%
4.9★★★★★588 Google reviews · 24 photos
91%five-star reviews
4.77★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for its punctuality, professional communication, and thorough application of fertilization and aeration services. Many note that technicians explain products clearly and address specific lawn needs effectively. However, some reviews criticize scheduling conflicts with mowing days, rushed service leading to lawn damage, and unexpected automatic prepayment charges.
Google rating: 4.9 out of 5 from 588 reviews (91% five-star).
Reviews on this page: 588 Google reviews (464 with written comments, 20 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 28, 2026.
Service: Sod Installation Service serving Medford, Massachusetts.
Data from Google, last updated October 29, 2026.
Score profile vs other sod installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
Truly LawnSod Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Truly Lawn: 85/100 on this factor. Category median: 89.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Truly Lawn: 87/100 on this factor. Category median: 88.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Truly Lawn: 96/100 on this factor. Category median: 95.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Truly Lawn: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Truly Lawn: 83/100 on this factor. Category median: 100.A
83
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Truly Lawn: 100/100 on this factor. Category median: 81.A
100
Bar = this company · dark tick = category median.
Star ratings
588 Google reviews we collected
4.9of 5
5 stars53491%
4 stars407%
3 stars41%
2 stars31%
1 star71%
Praise vs complaints
Phrases our text analysis found in 464 written reviews
99%praise
Praise57699%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price4023%
Reasonable11768%
Overpriced42%
Not sure116%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results13824%
Staff & attitude13623%
Speed & response11319%
Would recommend6110%
Price & value6010%
Communication519%
Honesty & trust234%
What customers talk about
We read 464 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Henry always does a great job and explains everything when we have questions about the products being put on the lawn.”
“Horrible services.”
“You don’t get that kind of service too often these days.”
“The work was completed the winter treatment efficiently and with no interruption to our day”
“Highly recommend Truly Lawn for your lawn services.”
“The team at Truly were easy to deal with and their prices were quite reasonable.”
“Introduced himself, explained what he was going to do and asked if I had any questions.”
“Truly Lawn is reliable, professional, and always leaves my yard looking perfect.”
People customers mention
Brendan7 reviews
Anthony7 reviews
Green5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Truly Lawn for 5 kinds of job. Pick one to see what they paid and said.
Bbfancy227 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 hours ago★★★★★
Much better then the bigger compony, they do know who there customers are.
Alway in reach to answer my question's.
Reasonable priceWeed controlLawn pest control+ Responsiveness+ Punctuality+ Professionalism
FFatemaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Henry always does a great job and explains everything when we have questions about the products being put on the lawn. He is very efficient and knowledgeable. Dakota is great too! This is our first year with them and look forward to what our lawn will look like in the spring!
JJames2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
The lawn has transformed incredibly well beyond what it was with my prior lawn service company, and of course much better than last summer when I had no service at all.
Reasonable priceGrass seedingWeed controlLawn pest control
SSandra2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Saw great improvement in lawn since switching from previous lawn service to Truly lawn very satisfied,
+ Responsiveness
JjohnLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Very easy to deal with. Added services during the year without any problems. Great value for the money!
Reasonable priceLawn pest controlWeed control+ Responsiveness+ Punctuality+ Quality
JJeannine4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Suggestions for needs of the lawn are taken care of and suggestions for the future made. Always on top of the lawn needs and care.
Henry always does a great job and explains everything when we have questions about the products being put on the lawn. He is very efficient and knowledgeable. Dakota is great too! This is our first year with them and look forward to what our lawn will look like in the spring!
Response from the owner · a day ago
Thank you so much for the wonderful review! We're so happy to hear that our technicians have made such a great impression during your first year with Truly Lawn! It's great to know they've been helpful in answering your questions and explaining each treatment. We truly appreciate your trust in our team and look forward to seeing your lawn continue to improve this spring!
J
James Lombardo2 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
The lawn has transformed incredibly well beyond what it was with my prior lawn service company, and of course much better than last summer when I had no service at all.
Price assessment: Reasonable price
Services: Grass seeding, Weed control, Lawn pest control
Response from the owner · a day ago
Thank you, James! We're so glad to hear how happy you are with the progress of your lawn! Seeing such a big improvement is exactly what we hope for, and it means a lot to know you're pleased with the results. Thank you for giving Truly Lawn the opportunity to care for your lawn!
E
Edwin Powers11 reviewsiTotal number of Google reviews Edwin has written across all businesses on Google Maps, not just this one.
Truly Lawn did a great taking care of our lawn this summer!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · Edited a day ago
Thank you, Edwin! We really appreciate you taking the time to update your review and share your continued support. It means a lot to our team, and we're grateful to have you as part of the Truly Lawn family!
T
Tracey & Brad Butterworth10 reviewsiTotal number of Google reviews Tracey has written across all businesses on Google Maps, not just this one.
Thank you, Tracey and Brad! We truly appreciate you taking the time to leave us a review. Your support means a lot to our team, and we're grateful to have you as customers!
S
Sandra Poirier2 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Quick and easy. Tech listened to my needs and concerns.
Price assessment: Great price
Services: Grass seeding
Response from the owner · Edited 2 weeks ago
Thank you so much, Joseph! It means a lot to our team to receive your support. We're grateful you chose us and appreciate you taking the time to leave a review!
M
Megan Bonnevie10 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Thank you so much, Megan! We're so happy to hear you had such a positive experience with our team. Providing knowledgeable and efficient service is always our goal, and we're glad that reflected in your experience. We truly appreciate your support!
