Google reviewers rate Trumann Animal Clinic 4.6 out of 5 based on 143 reviews, with the owner responding to 78% of feedback. Customers frequently praise the clinic for its friendly, attentive staff, ability to diagnose complex issues, and willingness to accommodate emergencies or work within budget constraints. However, some low-star reviews describe negative experiences involving perceived rudeness, long wait times, or dissatisfaction with specific medical treatments and billing practices.
Google rating: 4.6 out of 5 from 143 reviews (89% five-star).
Reviews on this page: 143 Google reviews (87 with written comments, 13 with photos).
Owner responses: the business replied to 78% of reviews.
Most recent review: October 9, 2026.
Service: Veterinary Surgeon serving Bay, Arkansas.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.6
★★★★★
143 reviews on Google
5★127
4★1
3★0
2★2
1★13
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 87 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are all friendly and caring when assisting our dogs and even the spicy cats we bring in 😺”
“…es and she was like “okay so y’all want to stay in here or not” very rudely pushing us out to get it done basically.…”
“We highly recommend this clinic to anyone looking for a vet who truly goes above and beyond.”
“So I take her in Tuesday, the ladies up there acted genuinely concerned.”
“Lied about rabies outbreak in the area when the CDC claims there was NO outbreak.”
“We were visiting from out of town and they got us in the same day.”
“Staff Appeared attentive and listened to what I said.”
“Underwood is incredibly thoughtful, compassionate, and thorough—she takes the time to really listen, explain everything clearly, and treat both pets a…”
“The entire visit was super affordable which is an amazing plus!”
People customers mention
Underwood18 reviews
Norette3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
AliciaLocal Guide · 18 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Doctor Norette and all the ladies that work here are awesome with my babies! They are all friendly and caring when assisting our dogs and even the spicy cats we bring in 😺
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 weeks ago
We love a spicy cat and we appreciate your business! Thank you so much for the kind review. We appreciate you
Candace ArgoLocal Guide · 3 reviewsiTotal number of Google reviews Candace has written across all businesses on Google Maps, not just this one.
Dr. Underwood and her staff are the absolute best! They have taken care of every pet we've ever had and have always put us at ease, whether we're there for regular check-ups or more serious ailments. We recently had an emergency, and they got both of our babies back healthy! They are the only ones we'd entrust with our fur babies' health! They are so friendly and accommodating when we need seen at the last minute. We are so grateful for them!
Price assessment: Great price
Services: Service not listed
Response from the owner · a month ago
Thank you so much for taking the time to support our small business, Candace. We appreciate you!
BrandyLocal Guide · 5 reviewsiTotal number of Google reviews Brandy has written across all businesses on Google Maps, not just this one.
My 4 month old German Shephard puppy got into my mother's medications and the Truman animal Clinic saved her life. My family and I are forever grateful
Response from the owner · a month ago
Thank you so much for trusting us with your sweet pup. We are so glad that we could bring you comfort and relief during a scary time. We truly appreciate your support of our small business.
Preslee Jackson2 reviewsiTotal number of Google reviews Preslee has written across all businesses on Google Maps, not just this one.
Uzi has had bad skin issues and he done many blood samples at his other vet and they said nothing was wrong we went to this vet and the figured out what was wrong with him!
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 months ago
Thank you so much for trusting us with Uzi! We deeply value the trust you put in us to insure he gets the best care possible! Please bring that sweet fluffball back to see us soon!
Cara SchmidtLocal Guide · 62 reviewsiTotal number of Google reviews Cara has written across all businesses on Google Maps, not just this one.
First visit with dog went well. Previous vet closed and we just moved here. Able get appointment right away. Staff Appeared attentive and listened to what I said. They asked questions and provided feedback.
Price assessment: Reasonable price
Response from the owner · 3 months ago
We are so glad to hear that you enjoyed your first visit with us, Cara. Thank you so much for the thoughtful review and for supporting our small business! We appreciate you!
Shilah Marie1 reviewiTotal number of Google reviews Shilah has written across all businesses on Google Maps, not just this one.
It has taken me 3 days to leave this review mainly because of the heartbreak I have been going through. I have never left a review before but I had to this time. I want to start by saying thank you to each and every person that works at the Truman Animal Clinic. I took my Elsa in there on June 16th I believe because she had not ate since Friday and I could just tell my baby girl wasn't feeling good. So I take her in Tuesday, the ladies up there acted genuinely concerned. I was never hounded about payment or anything just told they would do everything to find out what's wrong with Elsa. Just some I no you might want to know, my Elsa was a rescue so I never knew her breed or exact age or anything really about her. I loved her anyways. So I got the call Tuesday afternoon they thought they figured out what was wrong. Elsa needed to be spared. Infection in uterus. Sounds about right. Well Tuesday night, she went downhill quick. So first thing the next morning I call, without hesitation the lady says bring her in now. So I load her back up take her to vet drop her off and I head to work. Wasn't very long and Dr Underwood called me explaining what they had found. It was a huge mass. I assume cancer. Due to how fast it grew. It was in her stomach. Wasn't much that could be done. Although I was given the option I didn't want my baby to suffer any longer. So I made the hardest decision I've ever made. When I tell you that the Dr and ladies at that clinic were so amazing to me and my Elsa during the last few hours of her life I mean they were AMAZING!!!! The one nurse explained everything. She showed me the xray and tried her best to comfort me about the decision I made. She even sat in the room with us and lived on my Elsa. I could tell she wasn't there for the money or glory. All the ladies up there were so gracious and understanding. They knew i was hurting and heartbroken. Not once was i rushed to say my good-byes. Not once was i made to feel like just another number. I was comforted, and each one of them ladies made Elsa feel more att ease. I could see it on her face. After it was all said and done, the one nurse, I wish I could remember her name, had wrapped up my baby and put her in the back seat but she did it with respect and love. There will never be a way for me to show this clinic my appreciation for how they went above and beyond during the most difficult hours of my life and the last few hours of Elsa's. I can honestly say, I will never take another animal anywhere but here. Thank you to all of the Trumanm Animal Climic staff. My heart is less heavy because of everyone in that clinic. To me that's what matters the most!!! Your crazy if you trust your fur baby with any other vet.
Response from the owner · 4 months ago
Shilah,
Thank you so much for your heartfelt review. You were so strong for Elsa and we know how much you loved and cared about her. It was very evident through the bond that you shared with her. We are so incredibly sorry for your loss and it was incredibly brave of you to choose to not let her suffer. We are always here for you whether or not you have a fur baby and when you do decide to bring another animal into your life we look forward to taking care of that special animal.
Taylor Runyan1 reviewiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
We cannot say enough good things about Dr. Underwood and her amazing staff at TAC. Everyone was so friendly, compassionate, and truly caring from the moment we walked in. They listened carefully to all of our concerns, answered every question we had, and never once made us feel rushed during our appointment.
The level of care and compassion they showed Gizmo meant so much to our family. It’s very clear that they genuinely care about animals and the people who love them. We were especially touched that they even called over the weekend to check in on Giz.
We highly recommend this clinic to anyone looking for a vet who truly goes above and beyond. We will definitely continue using them for all our pets needs!
Response from the owner · 4 months ago
Taylor, your kind review really pulled on our heartstrings. We so appreciate you trusting us with Gizmo and for calling attention to the little things that are second nature to us. We never want anyone to feel rushed at our clinic and Dr. Underwood is truly the best at what she does. We will always call and follow up after a client leaves the clinic because we are just as worried about your baby's progress and improvement as you are. Thank you again for taking the time to write this kind and thoughtful review. We appreciate you more than you know.
Christye Moore4 reviewsiTotal number of Google reviews Christye has written across all businesses on Google Maps, not just this one.
We were visiting from out of town and they got us in the same day. Our baby is feeling better and back to her sassy self today. The vet took time to assess our fur baby and explain everything to us. Everyone at the clinic was friendly. If we lived in the area we would use this clinic. Thank you for getting us in so fast and helping our girl. Also the prices wasn't bad, much lower than we expected.
Price assessment: Great price
Response from the owner · 4 months ago
Hi Christye, Thank you so much for trusting us with your sweet baby girl. It makes us so happy to hear that she is back to her old tricks and feeling better today. We appreciate the kind words and if you are ever back in the area, please come by and see us.
Tyler Smith2 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
I went in with a jumble of problems and a low budget of 250$ and they fixed me with solutions and advice and information in the best way they could according to budget staff was very nice and they look for the cause of the problem and not just fix symptoms I recommend this vet to family members and others
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 5 months ago
Thank you so much for the kind words, Tyler. We appreciate you trusting us with your pet and sharing your experience. We always strive to provide the best quality of care while staying in a budget range that is reasonable for our customers. We hope to see you again soon.
Sam Smith5 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
I love everything about TAC! The staff and Dr. Underwood take time with each visit to hear your concerns and address them. They make you feel like your pet is the only one in the world at that time. I would and have recommended them to many people.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 7 months ago
Thank you so much for the kind review, Gwendolyn. It is always our goal to make sure that everyone who walks through our doors feels seen, heard, and appreciated. We are so glad to hear that that’s the experience you had with us at the clinic. We look forward to seeing you again soon.
