Reviewers frequently praise the clinic for its clean facilities, friendly staff, and efficient service, noting that appointments often involve minimal wait times and clear communication regarding diagnostic options. Transparent pricing is a recurring positive theme, with many customers appreciating that cost estimates are provided upfront and final bills often align with or fall below initial projections. However, lower-rated feedback highlights concerns about high treatment costs, perceived unnecessary testing, and occasional communication issues, including long wait times for prescription pickups and limited phone availability during late evening hours.
Google rating: 5.0 out of 5 from 974 reviews (99% five-star).
Reviews on this page: 974 Google reviews (886 with written comments, 163 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 23, 2026.
Service: Veterinary Emergency Service serving Raleigh, North Carolina.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
5.0
★★★★★
974 reviews on Google
5★960
4★4
3★2
2★2
1★6
Reviews from Google, shown as published (original wording, unedited).
TZ
Theresa ZadoriLocal Guide · 22 reviews
★★★★★
This clinic truly puts the care and well-being of your pet first! I brought my dog in showing clear signs of pyometra, but quickly realized they don’t perform surgeries on-site and wouldn't be able to provide an emergency spay. After assessing her and agreeing that all signs pointed to pyometra, the vet advised us to head straight to an emergency hospital.
Instead of taking advantage of our situation or charging us an arm and a leg for care they couldn't fully provide, they were exceptionally honest and empathetic. They even went out of their way to call nearby animal hospitals to help us secure immediate emergency treatment. I was so touched by their kindness and genuine dedication to our dog. I highly recommend them to anyone looking for a compassionate, trustworthy clinic for non-surgical care!
Response from the owner · 2 days ago
Theresa, thank you so much for taking the time to share your experience. We know how overwhelming it can be to face an emergency with your pet, and we’re grateful we could help you navigate the next steps for Dakota. Our team believes in being honest about what care we can provide and helping families find the support their pets need. We appreciate your trust in us during such a difficult moment.
Linden, thank you for trusting us with Tucker’s care! We’re so glad you had a positive experience with our team and appreciate you taking the time to share your feedback.
I was a little nervous going to a different vet than our usual cat clinic but our vet recommended coming here when they were booked up and couldn’t see my cat George for frequent vomiting- and wow this office exceeded my expectations. The office is very calm and clean and the staff was genuinely the best vet staff I have ever interacted with. You can tell they really love animals, it’s not just a paycheck for them. The team did a comprehensive visits (labs, testing, ultrasound) etc and the providers spent sufficient time sitting and talking with me. Special shout outs to Rylee, Dr. Gibbons, and Dr. Clark for their amazing patient interactions. I wish I could come here for their primary care visits too! 🙂
Response from the owner · 3 days ago
Morgan, thank you for such a thoughtful review! We know it can feel a little daunting to visit a new veterinary team, especially when you’re worried about your cat, so we’re thrilled that you and George felt so comfortable with us. We’ll be sure to share your shout-outs with Rylee, Dr. Gibbons, and Dr. Clark. They’ll love knowing they made such a lasting impression! While we’re unable to offer George’s routine care, we’re grateful to have been a part of his care team and to have helped provide some guidance and answers regarding his vomiting.
A wonderful experience. It was so nice to have an urgent care, so I didn’t have to go to the emergency vet for an eye infection. The staff were wonderful and kind, explained everything. Gave the prices up front and the pricing was great. I will definitely use them in the future if the need arises. Definitely will recommend them to every pet owner. They even gave a hand written note home with the medication!!! Such a great experience with customer service!!
Response from the owner · 6 days ago
Kerri, thank you for sharing what made your visit special! We love hearing that the little touches, like a handwritten note with your pet’s medication, helped make the experience memorable. We know unexpected health concerns can be stressful, so we want you to feel comfortable with both the care your pet receives and the plan moving forward. We’re so glad you found us!
My first visit was Oct 16, 2026. My little one had a cut on her leg. I am so glad I found Truss Vet (I don’t know urgent care vets were there, just like for people!). Everyone was very nice, efficient and Mackenzie got three stitches. All my questions were answered and I left, thankful to have them to call.
Response from the owner · 6 days ago
We’re so glad you found us, too! It’s always nice to know there’s an option for those unexpected moments when your regular vet isn’t available. We’re happy Mackenzie got the stitches she needed and that you left with your questions answered and one less thing to worry about. Thank you for welcoming us into your care team!
I had a great experience at Truss Emergency Vet in Cary!!! Everyone was very nice and professional. They treated my dog efficiently and I felt didn’t “over test” for things. They gave me options and explained everything. I will definitely be going back again!!!
Response from the owner · 6 days ago
Thank you for sharing this! We want you to leave feeling confident in your dog’s care, not overwhelmed with recommendations or unanswered questions. We’re so glad our team struck that balance and made your visit a positive one.
Truss Vet was great. They had availability today for an urgent pet issue when our normal vet was booked solid.
The website was easy to navigate and see when they had available appointment slots. All before having to enter any personal information. The worst thing on a scheduling website is to enter a ton of personal information and then be told nothing is available. This website completely avoided that. Which is perfect especially when dealing with an urgent pet situation.
Everyone on the staff was delightful. The front desk was very nice and took the time to verify our information. We were quickly shown to our eam room. The nurse came in quickly was very professional but personal. Our cats opened up to her. The vet was very knowledgeable and personable. He laid out he thought on the cause as well as his treatment plan.
Was a bit more pricey than a normal vet, but well worth the extra cost to get fast high quality treatment for your pet.
Response from the owner · a year ago
Will, thank you for the thoughtful and detailed review! We're so glad our team and our website helped make a stressful situation a little easier. We know how important timely, compassionate care is when your pet isn’t feeling well, and we’re grateful you trusted us to help.
Extremely friendly yet professional staff. The facility was very clean, and they gave me helpful information as a first-time cat owner. I highly recommend their services
Response from the owner · a week ago
Harrison, thank you for taking the time to share your experience! We’re so happy our team made you feel comfortable and supported as a first-time cat owner. We appreciate you trusting us with your cat’s care and are grateful for your recommendation!
The vets and staff were so sweet and took the best care of our cat! 10/10 recommend
!
Response from the owner · 2 weeks ago
Angelina, thank you so much for your recommendation! We’re happy to hear your cat was in such good hands and that our team made you both feel cared for. We truly appreciate you choosing Truss Vet!
Excellent vet. Our granddog was bitten by a copperhead. They took excellent care of her. Tests showed that we didn’t need the anti-venom immediately, so they gave her meds and a very comprehensive description of how to monitor her.
Response from the owner · 2 weeks ago
Kathy, thank you for taking the time to share this! We know how frightening a snake bite can be, and we’re glad our team could provide the care, guidance, and peace of mind your family needed. We hope your granddog is recovering well, and we appreciate you trusting Truss with her care!
