Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Tuffy Tire & Auto Service Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty92−0.8Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Tuffy Tire & Auto Service Center

Bay City, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #87Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.7★ from 1,111 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tuffy Tire & Auto Service Center is better than 84% of auto repair shops.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tuffy Tire & Auto Service Center is better than 70% of auto repair shops.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tuffy Tire & Auto Service Center is better than 92% of auto repair shops.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tuffy Tire & Auto Service Center is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tuffy Tire & Auto Service Center is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tuffy Tire & Auto Service Center is better than 83% of auto repair shops.A
83

Reviews for your job

Customers hired Tuffy Tire & Auto Service Center for 8 kinds of job.

Tuffy Tire & Auto Service Center for general repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “General repairs”

Carly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Tremendous blessing! Got stranded in Bay City and had been unable to get an appointment with other shops. Tuffy's team took me right away and began looking at my car immediately, even brought me out to see what was wrong with my car. These guys saved me from losing a wheel out on the highway. Joe, Dwayne, and both…

Great priceTiresSteering & suspension repairGeneral repairs
Brianna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Everyone was so nice and helpful! They were very thorough in explaining what was wrong with my car in a way I could understand (I know nothing about cars). Service was fast, workers were hospitable and I can’t recommend them enough!

Great priceGeneral repairs
Pace1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

These guys always take great care of my car, and try to get me the best deal possible, which in this economy is greatly appreciated!!

Great priceGeneral repairsOil change
chad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great staff and great service

Great priceGeneral repairs
Kelly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My windshield wiper flew off on my way to work during this wonderful January weather, Tuffy got me in and out in 15 minutes! Extremely friendly staff. Thank you!!

Great priceGeneral repairs
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Awesome service

Great priceTiresGeneral repairs
Matthew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I am From out of town had an issue on my truck. Called to get to ask if they could help me. Without hesitation they said bring it right over. They worked to get be back up on that safely in timely fashion. I would highly recommend anyone to go here especially if you local. The honesty and professional service which…

Air & cabin filter replacementAuto engine diagnosticGeneral repairs

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 28%Overpriced 2%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Tires54—
Exhaust33—
Brakes22—
Oil change16—
Steering & suspension repair13—
Wheel alignment9—
Auto engine diagnostic7—
General repairs7—

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