Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Tuffy Tire & Auto Service Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty92−0.8Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Tuffy Tire & Auto Service Center

Bay City, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #87Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.7★ from 1,111 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tuffy Tire & Auto Service Center is better than 84% of auto repair shops.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tuffy Tire & Auto Service Center is better than 70% of auto repair shops.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tuffy Tire & Auto Service Center is better than 92% of auto repair shops.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tuffy Tire & Auto Service Center is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tuffy Tire & Auto Service Center is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tuffy Tire & Auto Service Center is better than 83% of auto repair shops.A
83

Reviews for your job

Customers hired Tuffy Tire & Auto Service Center for 8 kinds of job.

Tuffy Tire & Auto Service Center for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.63
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 59/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#99 / 100
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Oil change”

Samantha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I had an absolutely great experience with Tuffy! Such a great crew, very communicative, and worked very hard to get my car where it needs to be!!! Would always recommend! Thank you guys!!!!!

Great priceTiresSteering & suspension repairWheel alignment
RodneyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Fast, polite and very helpful!!

Reasonable priceExhaustTiresOil change
Wendy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The guys here are friendly and keep you posted on what’s going on with your vehicle every step of the way.

Reasonable priceAir & cabin filter replacementTiresOil change
AlexLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had an oil light pop up in the middle of a road trip and wanted to have someone diagnose the issue on a tight timeline due to traveling with my family. They were able to get me in quickly and assure me that the car was safe to drive and provide recommendations for what I would need to repair when I made it home.…

Auto engine diagnosticOil change
Amy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very friendly staff

Oil change
Naomi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

100/10 came here for an oil change they found a oil leak showed me and told me my best options. they worked with my price range. After when they were done they took my car for a test drive and found a screw in my tire, gave me a card for a free flat repair. Nice gentleman’s, would definitely be seeing myself come here for all car needs :)

Great priceTiresOil change
Amanda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Awesome customer service! Great experience all around. Shout out to Jacob!! Thank you!

Reasonable priceTiresOil change
Amir1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had a really great experience from start to finish. The team was professional, friendly, and very honest about everything that needed attention. One thing I really appreciated was the free inspection — they took the time to thoroughly check the vehicle and explain everything clearly without making me feel…

Great priceTiresSteering & suspension repairBrakes
Pace1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

These guys always take great care of my car, and try to get me the best deal possible, which in this economy is greatly appreciated!!

Great priceGeneral repairsOil change
Brenda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great place to bring ur car friendly ppl

Great priceOil change
Kyleigh3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Amazing service

Reasonable priceExhaustOil change
Hailie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great service, great price! 10/10 recommend! Staff is great to work with!

Great priceTiresOil changeService not listed
victoriaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you to the crew! You guys are #1 and beat surrounding competition. Your prices were so exquisite there’s no way we’re going anywhere else now. (: Definitely the best.!

Great priceBrakesOil change
Spacetime9.81Local Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

These guys are very dishonest. Tried to get me to spend thousands on my car, took it to my trusted mechanic and they said there was nothing wrong with my car. They will lie and show you the nonexistent problem relying on you not knowing much about cars. Very evil business.

Oil change
BLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

Oil change & rotation. Car was dirty & I know my car. The tire cover was freshly scratched up with deep long scratches & was cracked after the service. (I look at my car & tires after every service). Tech tried saying it was from hitting a curb (I never have) and these damages was fresh & over top of the dirt! I…

Oil changeService not listed
lil2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

TransmissionAir & cabin filter replacementExhaust

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 28%Overpriced 2%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Tires54—
Exhaust33—
Brakes22—
Oil change16—
Steering & suspension repair13—
Wheel alignment9—
Auto engine diagnostic7—
General repairs7—

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