How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty92−0.8Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORETuffy Tire & Auto Service Center
Bay City, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #87Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.7★ from 1,111 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Tuffy Tire & Auto Service Center for 8 kinds of job.
Tuffy Tire & Auto Service Center for tires
Clear ✕All 54 Google reviews tagged “Tires”
Great service! Fast, friendly, and reliable. I made an online appointment for tires. The team assessed my vehicle and it was determined I only needed two front tires. Joe explained the best tire options and found me a good price. I ordered the tires and they came the next day. I was able to stop by and have them…
I had an absolutely great experience with Tuffy! Such a great crew, very communicative, and worked very hard to get my car where it needs to be!!! Would always recommend! Thank you guys!!!!!
Fast, polite and very helpful!!
We came in for our tires less than a hour to close, the guys were super cool and got us out in less than an hour. They were also super funny so A+ for customer service. Would definitely return here. New tires feel great 😊
The guys here are friendly and keep you posted on what’s going on with your vehicle every step of the way.
Excellent customer service!
Great customer service, quick service time. Got us back on the road quickly
Super helpful and quick!
Super awesome guys got my flat fixed fast and back on my way thanks again for the great service
I came in for a tire rotation and serviced was efficient and professional.
Fixed my tire last minute. Thanks
We had our car towed to Tuffy’s after we blew a tire on the side of the highway on our way home from vacation. The staff were super friendly and helpful. They worked quickly and got us back on the road as fast as they could. We are thankful for their help!
Fair price and a quick well preformed service! Will be back!
Tremendous blessing! Got stranded in Bay City and had been unable to get an appointment with other shops. Tuffy's team took me right away and began looking at my car immediately, even brought me out to see what was wrong with my car. These guys saved me from losing a wheel out on the highway. Joe, Dwayne, and both…
did a good job, order came in fast
100/10 came here for an oil change they found a oil leak showed me and told me my best options. they worked with my price range. After when they were done they took my car for a test drive and found a screw in my tire, gave me a card for a free flat repair. Nice gentleman’s, would definitely be seeing myself come here for all car needs :)
Great service!!!! Thank you
Great and friendly service
Excellent, friendly service!!
Had a completely blown tire on a Sunday afternoon when everybody else was closed. They got us 2 new tires, rotated all the tires, and were super friendly and transparent throughout!
Friendly and fast emergency service on my friends car tires.
Got a flat tire traveling from upstate, called them and they got us in within 5 minutes. Great place, super helpful, and even held a conversation with my 5 year old. Would definitely recommend this place
Awesome customer service! Great experience all around. Shout out to Jacob!! Thank you!
I had a really great experience from start to finish. The team was professional, friendly, and very honest about everything that needed attention. One thing I really appreciated was the free inspection — they took the time to thoroughly check the vehicle and explain everything clearly without making me feel…
Amazing guys, worked fast to get my tires replaced in the time they quoted. Lower price on the Goodyear tires then the other two tire place in town. Highly recommend them to anyone looking for service.
Quick. Priority service
Amazing and fast service! Highly recommended
Very nice worker and they work quickly.
Great service, great price! 10/10 recommend! Staff is great to work with!
Stayed open late when I had to repair a tires. These boys are the best in town
Great experience will be returning thanks Dwayne manager of Euclid Shop
My tires were low. I stopped in and they checked all my tires and aired them up. They were so helpful and friendly. For free!!
Stopped in with rear tire going flat on 2020 model s. Unfortunately not able to fix because of the foam insert. Never the less they were very nice, got me in quick, and didn't charge me.
Very friendly people, got me in and out and explained all prices and everything up front!
Awesome service
Great experience would recommend going here.
Very friendly and repairs were completed in a timely manner!
Great honest guys. They helped me decide what was and wasnt worth spending money on for my vehicle and got me on the road.
With the weather getting colder, I needed extra air in my tires. They were super helpful with allowing us to come in to have the service done over the weekend. Highly recommend.
Tuffy Tire and Auto Service's has a kind and hardworking staff, and they were quick to get the job done! Shoutout to Justin for the patch up on my tire!
Blew my tire headed back from vacation and these guys hooked me up free of charge! Definitely recommend.
Super fast and very helpful
Headed from home in Macomb County up to a friend’s cabin in Lewiston. Made it over the Zilwaukee and shortly after blew a tire on the trailer towing my side-by-side. It was later in the evening and the first few places I called wouldn’t do anything. The guys at Tuffy were super friendly over the phone and made sure…
I’ve gone here a few times now and they are very fast and courteous , they have ok prices as well. Hard working people.
Answers the phone, and fast service!
Duane was such a genuine man. He could have taken advantage of my lack of knowledge but instead gave me honest feedback. The entire staff was friendly, helpful and ready to offer any and all knowledge we needed. This will forever be our 1 stop shop for all things with our vehicles.
Jose is the best! Really all around great guy! Best employee service EVER!
Jose did an AMAZING job on my tires 10/10 job
Very friendly and helpful. Would recommend
I went to leave work and had a completely flat tire, big fat nail in it. Called around to find a place to squeeze me in for a patch and Dwayne was very helpful, just from the phone experience I wanted to give them a 5 star review😂 I get here and ofc a man I can only assume is Dwayne was super helpful, very friendly…
Michael the store manager was excellent to work with and helped me out when I was in a tough spot. The quality of the work was great and they got the car done much faster than I anticipated. I will definitely be back for my future car repairs. I 100% recommend Tuffy Bay City!
This place was a life saver! I got a flat nearby on 4th of july wkend. They were open luckily and they were so nice! From my first phone call to leaving super happy. They fixed my tire and lugnuts and even fixed my cover under my car without having to ask them! Super impressed and my bill was only 20 bucks! I…
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 54 | — |
| Exhaust | 33 | — |
| Brakes | 22 | — |
| Oil change | 16 | — |
| Steering & suspension repair | 13 | — |
| Wheel alignment | 9 | — |
| Auto engine diagnostic | 7 | — |
| General repairs | 7 | — |
