Customers consistently praise the in-person tax preparation services for their knowledgeable, patient, and professional staff who clearly explain complex issues and maintain open communication throughout the process. Reviewers highlight the staff's ability to simplify stressful tax situations, such as 1099 income and business filings, while ensuring accuracy and responsiveness to questions. The primary criticism from lower-rated reviews focuses on the software's tendency to upsell services and display inaccurate information regarding capital gains and form duplicates, alongside concerns about the overall pricing.
Google rating: 4.9 out of 5 from 22 reviews (95% five-star).
Reviews on this page: 22 Google reviews (16 with written comments).
Owner responses: the business replied to 77% of reviews.
Most recent review: July 27, 2026.
Service: Tax Service serving Seattle, Washington.
Data from Google, last updated October 25, 2026.
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Customer reviews
4.9
★★★★★
22 reviews on Google
5★21
4★0
3★0
2★1
1★0
Reviews from Google, shown as published (original wording, unedited).
S
Shantae3 reviews
★★★★★
For years Nicki has handled my complicated business taxes with professionalism, expertise, and genuine care. Knowing my taxes are in such capable hands gives me complete peace of mind every year. Her team is incredibly knowledgeable, detail-oriented, responsive, and always willing to answer my questions with patience.
Price assessment: Reasonable price
Services: Business tax preparation
Response from the owner · 2 months ago
Thank you for the 5-star review. We are delighted to hear about your positive experience with our team at TurboTax - Pioneer Square, Seattle. It is wonderful to know that our professionalism, expertise, and genuine care have provided you with peace of mind. We take pride in being knowledgeable, detail-oriented, and responsive to our clients' needs. Your kind words about our willingness to answer questions with patience are greatly appreciated. Thank you for trusting us with your business taxes.
TurboTax Expert Full Service Team
Nicole is a great tax expert. She is very knowledgeable and patient, and she addressed all of my tax questions perfectly.
Services: IRS audit representation
Response from the owner · 3 months ago
Thank you for the 5-star review, Carrie. We are delighted to hear about your positive experience with our tax services at TurboTax - Pioneer Square, Seattle. It is wonderful to know that Nicole's expertise and patience made a significant impact in addressing your tax questions. We strive to provide exceptional service to all our clients, and your feedback is greatly appreciated.
TurboTax Expert Full Service Team
Nichole P. - TurboTax
Outstanding customer service
Price assessment: Not sure
Services: Tax problem consulting
Response from the owner · 3 months ago
Thank you for the 5-star review, Stephen. We are thrilled to hear that you received outstanding customer service at TurboTax - Pioneer Square, Seattle. Your feedback is greatly appreciated and motivates us to continue providing exceptional service.
TurboTax Expert Full Service Team
Nichole P. is a gem. Wonderful that this resource is available in this location.
Response from the owner · 3 months ago
Thank you for the 5-star review. We are delighted to hear that you had a positive experience at our Pioneer Square location. It is wonderful to know that Nichole made such a great impression. We strive to provide exceptional service and are pleased to have met your expectations.
TurboTax Expert Full Service Team
Nichole was great consulting with me on a call for my personal taxes as a 1099. She gave great insight on benefits of choosing deductions that were best for me. Would definitely recommend if you're a little confused about your taxes.
Response from the owner · 3 months ago
Thank you for the 5-star review, Maggie. We are delighted to hear that Nichole provided you with valuable insights and guidance for your personal taxes. Your recommendation means a lot to us, and we are pleased to know that our service was helpful to you. We look forward to assisting you with your tax needs in the future.
TurboTax Expert Full Service Team
Nichole is professional, knowledgeable and patient. She gave me excellent tax advice. Highly recommend her services.
Response from the owner · 3 months ago
Thank you for the 5-star review. We are delighted to hear that you had a positive experience at TurboTax - Pioneer Square, Seattle. It is wonderful to know that Nichole provided you with professional, knowledgeable, and patient service, and that her tax advice was excellent. Your recommendation means a lot to us.
Thank you once again for your feedback.
TurboTax Expert Full Service Team
I highly recommend Nichole for her work. She is reliable, detail-oriented, and consistently goes above and beyond to help navigate complex tax situations with clarity and patience. Her professionalism and dedication make her a valuable asset to the team.
Services: Tax problem consulting, Income tax return filing, Income tax return preparation
Response from the owner · 3 months ago
Thank you for the 5-star review, Gina. We are delighted to hear about your positive experience at TurboTax - Pioneer Square, Seattle. Your kind words about Nichole's reliability, attention to detail, and professionalism are greatly appreciated. We strive to provide exceptional service, and it's wonderful to know that Nichole's dedication has made a significant impact. Thank you for recommending us.
TurboTax Expert Full Service Team
Thank you for the 5-star review, Victoria. We are delighted to hear that you found our service friendly and helpful. Your satisfaction is our top priority, and your feedback encourages us to continue providing exceptional service. We look forward to assisting you with your tax preparation needs in the future.
TurboTax Expert Full Service Team
Nichole P. was easy to work with. This was my first time using TurboTax here and she made the entire process feel simple and stress-free. She was efficient, communicated with me every step of the way, and always kept me informed about what was happening. I really appreciated how easy she made everything and how quickly she responded to my questions. I’ll definitely be working with Nichole P. again in the future and would highly recommend her to anyone looking for a smooth tax filing experience.
Price assessment: Great price
Services: Tax problem consulting, Income tax return preparation
Response from the owner · 4 months ago
Thank you for the 5-star review. We are delighted to hear about your positive experience at TurboTax - Pioneer Square, Seattle. It is wonderful to know that Nichole made your first time using our service simple and stress-free. We are pleased that her efficiency and communication met your expectations and that she was able to provide you with a smooth tax filing experience. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
TurboTax Expert Full Service Team
I've used tt online for a few years to do my taxes. Never a pleasant experience. Try to upsell you constantly. This year it falsely said I had huge capital gains and owed a lot of tax, neither of which were true. It said I had duplicates of several of the forms I uploaded. Was a nightmare, and my financial situation is not at all unusual. Plus it's one of the more expensive services. I'm going with hrblock instead.
Response from the owner · 6 months ago
Thank you for sharing your feedback, Dave.
We sincerely apologize for the difficulties you encountered while using our service. It is our priority to ensure accuracy and a smooth experience for all our users, and we regret that we did not meet your expectations this time. Your comments about the upsell attempts and the issues with form duplication are valuable to us, and we will use them to improve our services. We understand your decision to explore other options and appreciate the time you took to provide us with your insights.
TurboTax Expert Full Service Team
