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Turnkey Locksmith & Security, LLC

Locksmith · New London, OH · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 52 locksmithsPosition by Experts Score among all companies we track in this category. · better than 78%
5.0 ★★★★★ 67 Google reviews · 1 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
Oct 2026latest review

Turnkey Locksmith & Security, LLC at a glance

Google reviewers rate Turnkey Locksmith & Security, LLC five stars based on 67 reviews, noting the owner replies to 91 percent of them. Customers frequently cite punctual arrival, clear communication, and fair pricing for services including residential lock changes, key fob programming, and vehicle key replacements. The business is described as professional and efficient, with staff taking time to explain options and ensure security systems function correctly before completing the work.

  • Google rating: 5.0 out of 5 from 67 reviews (100% five-star).
  • Reviews on this page: 67 Google reviews (65 with written comments).
  • Owner responses: the business replied to 91% of reviews.
  • Most recent review: October 23, 2026.
  • Service: Locksmith serving New London, Ohio.

Data from Google, last updated October 27, 2026.

Score profile vs other locksmiths

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.

Satisfaction100Reliability98Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 100 (median 94)Reliability: 98 (median 91)Momentum: 100 (median 100)
This companyLocksmiths median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Turnkey Locksmith & Security, LLC: 100/100 on this factor. Category median: 94.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Turnkey Locksmith & Security, LLC: 98/100 on this factor. Category median: 91.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Turnkey Locksmith & Security, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.

Star ratings

67 Google reviews we collected

  • 5 stars67100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 65 written reviews

  • Praise17499%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4123%
  • Speed & response3822%
  • Would recommend3017%
  • Price & value2615%
  • Quality & results2313%
  • Communication95%
  • Honesty & trust85%

What customers talk about

We read 65 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very nice guy and will definitely give him my business again!”
  • “Right on time - got right to work and changed all the locks on my home.”
  • “Would absolutely use them again and recommend them to anyone in need!”
  • “They drove out to my house, were able to copy my keys quickly, and gave me a great deal on 2 replacement key fobs.”
  • “Took a good 2 hour thorough job to get it completed.”
  • “He explained what needed to be done and what I needed to provide.”
  • “On time, very good price, reliable, friendly, and quick, thank you so much!”

People customers mention

  • Derek 9 reviews
  • Derrick 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Turnkey Locksmith & Security, LLC for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

MartinLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Derek is great. Came out fixed my issue. Very nice guy and will definitely give him my business again!

Will4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Derek is great, effective quality professional service, highly satisfied with the work performed.

ChrisLocal Guide · 93 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I couldn’t be more pleased with the service Derek at Turnkey Locksmith & Security provided. He replaced the key assembly on my 2012 Honda CR-V, matched it to my existing keys, cut new keys, and provided brand-new housings for my 3-button remote-head keys. When he finished, he even left my steering column in better…

Carol5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Turnkey Locksmith - Derrick - was wonderful! Right on time - got right to work and changed all the locks on my home. Also discussed security systems. One stop shop!! Excellent Service!! Thank you...

Christina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Pricing and service was excellent! They drove out to my house, were able to copy my keys quickly, and gave me a great deal on 2 replacement key fobs. It was much cheaper than what it would cost at a dealership.

MelanieLocal Guide · 92 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Derek was very nice and on time!! I'm very happy with my new key fob!!! I really appreciate him helping me out!! Thank you again!!!

Photos

Customer reviews

5.0 ★★★★★ 67 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Martin FaheyLocal Guide · 32 reviewsTotal number of Google reviews Martin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Derek is great. Came out fixed my issue. Very nice guy and will definitely give him my business again!

Will K4 reviewsTotal number of Google reviews Will has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Derek is great, effective quality professional service, highly satisfied with the work performed.

Chris MartinLocal Guide · 93 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I couldn’t be more pleased with the service Derek at Turnkey Locksmith & Security provided. He replaced the key assembly on my 2012 Honda CR-V, matched it to my existing keys, cut new keys, and provided brand-new housings for my 3-button remote-head keys. When he finished, he even left my steering column in better shape than it was when he started! Derek clearly knows what he’s doing, and he was friendly and professional throughout the entire process. It’s great to find someone who takes pride in doing the job right. I wouldn’t hesitate to use Turnkey Locksmith & Security again. Highly recommended!

Carol White5 reviewsTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Turnkey Locksmith - Derrick - was wonderful! Right on time - got right to work and changed all the locks on my home. Also discussed security systems. One stop shop!! Excellent Service!! Thank you...

Dallas Booth3 reviewsTotal number of Google reviews Dallas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super easy and fast and everything went smoothly! 10/10 Recommend.

Response from the owner · 4 months ago

Thank you for the business and great review, Dallas!

Christina Calamaio3 reviewsTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Pricing and service was excellent! They drove out to my house, were able to copy my keys quickly, and gave me a great deal on 2 replacement key fobs. It was much cheaper than what it would cost at a dealership.

Response from the owner · 4 months ago

Thank you very much for your business, Christina - happy to help!

Melanie BrimhallLocal Guide · 92 reviewsTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Derek was very nice and on time!! I'm very happy with my new key fob!!! I really appreciate him helping me out!! Thank you again!!!

Response from the owner · 5 months ago

So happy I could help, Melanie - thank you for your business and the kind review!

Laura Bores1 reviewTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great fast service! I needed a new key fob for my Acadia, He's awesome! 5 stars 🌟 of course I recommend him.

Response from the owner · 5 months ago

Thank you so much for your business, Laura! So glad to help!

Mikey V (Hbkraptor)Local Guide · 67 reviewsTotal number of Google reviews Mikey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional. Had a great small talk. Locks work great. Took a good 2 hour thorough job to get it completed. Thanks, Mike

Response from the owner · 9 months ago

Thank you so much for your business, Mike - much appreciated!

Brynhilde Bell8 reviewsTotal number of Google reviews Brynhilde has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had an amazing experience with Turnkey today! We just moved into a new house and need all our locks renewed. Turnkey was able to come out quickly and take care of the job efficiently for a great price! Would absolutely use them again and recommend them to anyone in need!

Response from the owner · 11 months ago

Thank you for your business and kind words! Congratulations on your new home!

Turnkey Locksmith & Security, LLC on Google Maps →

Business details